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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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September 11, 2020

I went to Mercedes-Benz of McKinney first but had really bad experience but when I went to them they were Very friendly best experience ever really helped me a lot thank you so much. Highly recommended. More

by saadasim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimby
Sep 14, 2020 -

Mercedes-Benz of Plano responded

Saadasim, thank you for stopping in for service. We are pleased your experience with Jeff was pleasant. Let us know when we may assist you next. Thanks again!

September 11, 2020

I received very good and courteous service. Jay had everything in place when I arrived and I was on my way in a matter of minutes. More

by cynthiacnc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Sep 14, 2020 -

Mercedes-Benz of Plano responded

Cynthiacnc, thanks for your praise and mention of working with Jay! We're pleased everything was in place and ready to go. See you next time! Thanks again!

September 09, 2020

Excellent service by the service tech. My schedule A service appointment was w/o a scheduled appointment. My service was completed while I waited, approximately 1.5 hours. Ok More

by Lophat2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Name of Service Tech Unknown
Sep 10, 2020 -

Mercedes-Benz of Plano responded

Lophat2, thanks for endorsing your recent service visit. We appreciate your feedback and we look forward to serving you again next time. Best wishes!

September 08, 2020

Mercedes-Benz of Plano has provided tremendous service to me over the past 20 years and their level of performance continues to be A-1! More

by Ed Sample
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
Sep 08, 2020 -

Mercedes-Benz of Plano responded

Ed, thanks for 20 years of business and your note highlighting them all! We're pleased your experiences with us have been A-1 and we look forward to continuing that trend for many years to come. Thanks again and see you next time. Best wishes!

September 07, 2020

Mercedes-Benz Of Plano has a great sales and service department. Taylor Wilson took great care of us and made us feel at home with no pressures. More

by aaronmgarth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson and Zachary , Creed Boyer
Sep 08, 2020 -

Mercedes-Benz of Plano responded

aaronmgarth, thank you for noting your experience with Taylor in sales. We're pleased to hear you were served with no pressure and we look forward to serving you again next time. Thanks again! Best wishes.

September 05, 2020

Outrageously expensive for routine service I went there for B9 And was quoted about $600 for the service but after getting to the dealership was quoted 1770 More

by saqibhasan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Clark
Sep 08, 2020 -

Mercedes-Benz of Plano responded

Saqibhasan, thank you for servicing with us and providing constructive feedback regarding pricing for the service you requested. We appreciate your insight and want you to know we're passing it to our management for review. Let us know when we may serve you additionally. We look forward to providing an improved experience next time. Best wishes. Thanks again!

September 04, 2020

Outstanding service team, the people there are very friendly and will do anything to make you feel important, Zachary and Ben are true professionals. I will be back. RLTW! More

by cjsavitz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary, Ben
Sep 04, 2020 -

Mercedes-Benz of Plano responded

cjsavitz, we appreciate your note and mention of working with Zachary and Ben! thank you for taking time to note your experience and let us know when we may have the pleasure to assist you next. Thanks again!

September 03, 2020

Excellent customer service and very timely service done- thank you so much! Very, very pleased! My flat tire was fixed right away with no appointment! More

by tessaharrington143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Vunk, Service Advisor
Sep 04, 2020 -

Mercedes-Benz of Plano responded

tessaharrington143, thank you for sharing kind words and noting your experience having your tire repaired. We appreciate your feedback and look forward to serving you again next time. Best wishes!

Sep 04, 2020 -

tessaharrington143 responded

Thank you so much!! You all have been more than excellent !

September 02, 2020

I’m very satisfied with the service, it was fast and my service advice keep me informed all the time, I really recommend this place . More

by Antonio.giron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cobb
Sep 03, 2020 -

Mercedes-Benz of Plano responded

Antonio.giron, thank you for sharing praise and mention of working with Mark in service! We appreciate you taking time to leave us 5-stars! See you next time. Thanks again.

September 02, 2020

I appreciate the TLC that the team always gives my old 2002 SLK 320 that I love and continue to hold onto! I have been a customer since 1982 when they were Autohaus and have had several service advisors More

by wikibird
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Z Lanani in Service
Sep 03, 2020 -

Mercedes-Benz of Plano responded

Wikibird, thank you for sharing praise regarding working with Z on recent visits to service! We appreciate you taking time to leave us 5-stars and can't say thank you enough for your business since 1982! We look forward to serving you for many more years into the future. See you next time. Thanks again!

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