Mercedes-Benz of Plano - Service Center

Very disappointing, as I had expected “Lexus-type” service levels. Service advisor provided no status calls on day 1 and failed to reply to 2 inquiry voicemails left for him on day 2, vehicle took ver service levels. Service advisor provided no status calls on day 1 and failed to reply to 2 inquiry voicemails left for him on day 2, vehicle took very long to repair (7am Tuesday to 5pm Friday for an 80k type b service and the repair of a door lock), and lack of handoff as requested (notification sent to wrong mobile phone when car was ready). More

Service Staff is AMAZING! Benny and Aly are THE BEST! They get the job done and make sure that I am inconvenienced the least! They are communicative, efficient and treat me like a VIP! They take care of They get the job done and make sure that I am inconvenienced the least! They are communicative, efficient and treat me like a VIP! They take care of everything from registering for my service to a loaner if needed and then check out is a breeze. They make sure to keep me updated on where my vehicle is in the process. And always service with a smile! They make sure I am happy with every part of the service experience. Highly Recommend! More

Very happy to work with Asif again. He is very pleasant, knowledgeable and professional. The wait time was not too long and the waiting area is clean. knowledgeable and professional. The wait time was not too long and the waiting area is clean. More

I appreciate for Matt Workman in service department to help me on my 2005 Sprinter. As I explained to him my ignition key he finally find issues with service technician. Thanks help me on my 2005 Sprinter. As I explained to him my ignition key he finally find issues with service technician. Thanks More

Great friendly service ... extremely proficient mechanical assessments and repair ... reasonably priced. Dealer drop off and pickup is clean and very responsive. Chuck Pullan is a great service r mechanical assessments and repair ... reasonably priced. Dealer drop off and pickup is clean and very responsive. Chuck Pullan is a great service rep! More

Excellent customer service; extremely timely; much appreciated the consistent and efficient communication throughout the servicing process! I would highly, highly recommend MB of Plano to anyone!!!*** appreciated the consistent and efficient communication throughout the servicing process! I would highly, highly recommend MB of Plano to anyone!!!***** More

I had a very positive and timely service experience at Mercedes-Benz of Plano. I especially liked that they supplied me with a loaner car while my service was being performed. Mercedes-Benz of Plano. I especially liked that they supplied me with a loaner car while my service was being performed. More

I like this dealer,the place is clean and safe,the service good standing.the team very proffesional .They did a wonderfull job on my car. service good standing.the team very proffesional .They did a wonderfull job on my car. More

Chad Bunton always does an excellent job. The repairman who put the plastic protective cover on my hood did a great job. I also don’t like filling in this kind of customer evaluation. I told Chad that he w who put the plastic protective cover on my hood did a great job. I also don’t like filling in this kind of customer evaluation. I told Chad that he was great and thank you. I asked that Chad please tell the person who actually did the work that I especially appreciated the excellent service. More

on 8-22-20 When I showed up to get my car there was no on 8-22-20 When I showed up to get my car there was no receptionist, no cashier and I could not find my service advisor?? Also, I was charged $179.0 on 8-22-20 When I showed up to get my car there was no receptionist, no cashier and I could not find my service advisor?? Also, I was charged $179.00 for telling me it would cost $850.00-$1250.00 to fix my sunroof shade? I said do not fix it as it is just slightly out of alignment and I will have it fixed elsewhere. The did no work on the shade, never pulled the head liner....just gave me the quote and charged me $179.00....THAT IS A SCAM. I received two surveys from Mercedes where I asked to be contacted by the dealership and no one has contacted me because I caught them in a SCAM. Beware of Mercedes-Benz service Department. More