Mercedes-Benz of Plano - Service Center

I was pleased with the service. Jay Henderson did a good I was pleased with the service. Jay Henderson did a good handling my service. Everything was done great, good, met expectation And well pleased. I w I was pleased with the service. Jay Henderson did a good handling my service. Everything was done great, good, met expectation And well pleased. I will come back again. More

Always great service. Chad is always on top of it and communicates well. Service time is usually quick and getting in and out is always quick. communicates well. Service time is usually quick and getting in and out is always quick. More

Very good service from the dealership. Employees very professional and friendly . I have no other comments to add. Thank you for the opportunity to give feedback professional and friendly . I have no other comments to add. Thank you for the opportunity to give feedback More

2nd visit to service department and the 2nd time I am trying to contact the service to get answers, left messages but no one calls back trying to contact the service to get answers, left messages but no one calls back More

Both my service advisor, Mark Cobb, and the technician, Richard de la Rosa, did an outstanding job. It would not be hyperbole to say that these gentlemen are priceless assets to your organization. Their o Richard de la Rosa, did an outstanding job. It would not be hyperbole to say that these gentlemen are priceless assets to your organization. Their outstanding customer service, dedication to detail, and commitment to unparalleled excellence are why I always have my vehicle serviced by your firm. More

Great service and Followup by Marc H and job done right first time by service department. Loaner provided was nice and clean. Overall great experience first time by service department. Loaner provided was nice and clean. Overall great experience More

Jeffrey very prompt & accommodating upon arrival. Total time car spent in the shop less than 4 hours. The car was spotlessly cleaned inside & out upon pickup time car spent in the shop less than 4 hours. The car was spotlessly cleaned inside & out upon pickup More

I bought my car new from this dealer in 2006 with it was known as Ewing Mercedes. Over the years I perceive their customer service has declined. The last time I scheduled my car for service I got the known as Ewing Mercedes. Over the years I perceive their customer service has declined. The last time I scheduled my car for service I got the impression that they would prefer I have the car serviced elsewhere. I scheduled a oil change and when I arrived at the dealership the service advisor asked, in a tone suggesting that I may be getting ready to make a major mistake, "Just so you know, we charge $170.00 for an oil change, is that ok?". They had changed the oil for the past 13 years, but his tone made me question if that had been a major mistake. I asked if he would suggest I take it somewhere else and he suggested an independent service shop. So I left. Guess I have learned a lesson. More

Excellent Service. I was welcome from the moment i arrived. Process was swift and efficient. Shuttle driver Jack was the best. Customer service is the best arrived. Process was swift and efficient. Shuttle driver Jack was the best. Customer service is the best More

The service advisor,Chad, was very efficient, friendly and knowledgeable. Service was completed quickly, and my car is back to running wonderfully! In addition, it was washed and vacuumed. Thank you Merc and knowledgeable. Service was completed quickly, and my car is back to running wonderfully! In addition, it was washed and vacuumed. Thank you Mercedes-Benz! More