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Mercedes-Benz of Pembroke Pines

Pembroke Pines, FL

Overview
Reviews
Vehicles
4.5
648 Reviews
Mercedes-Benz of Pembroke Pines is your go-to destination for all things Mercedes-Benz in Pembroke Pines and the Broward County area. Located in Pembroke Pines, our dealership serves residents from Fort Lauderdale, Hollywood, and North Miami, too. From the latest new Mercedes-Benz cars and SUVs for sale, to our extensive pre-owned inventory, Mercedes-Benz of Pembroke Pines has it all. Visit our website to learn more, and schedule a test drive today.
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14199 Pines Blvd

Pembroke Pines, FL

33027

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Showing 648 reviews

September 17, 2023

Excellent attention to customer needs and always providing customer support!! My service manager Peter Armstrong is awesome, he quickly handles my car maintenance needs works closely with the servic More

by lthomass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Armstrong
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Sep 19, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Pembroke Pines! Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 19, 2023 -

lthomass responded

Awesome service and detail to exceed my expectations!! Thank you Peter Armstrong for your great customer support and service!!!

September 17, 2023

Service department communication was sub-standard Service advisor did not have the professional courtesy to return calls or respond to texts Had to get Mercedes corporate Customer Care More

by steve
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Prefer not to name names when the review is negative
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Sep 21, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Steve, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.

September 12, 2023

My vehicle had it's first service at Pembroke Pines Center. Mr. Melvin Hayes was amazing with getting me through the process efficiently. The facilities were very clean and inviting. I was impressed More

by cmbodden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Hayes
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Sep 16, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Sep 18, 2023 -

cmbodden responded

Looking forward to my next service appointment.

September 10, 2023

Falta de asesoria y claridad en el servicio, al agendar la cita para la revision, me peguntaron si esperaba el auto y le pregunte cuanto tiempo tardarian y ella me respondiò de 2 a 3 horas, por lo que le c More

by vivianavallejo23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
La persona que agendo la cita
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September 09, 2023

Never bothered to call or even respond to us. I called and even left a message that was never returned. More

by kathynovak
Recommend Dealer
No
Employees Worked With
none
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Sep 09, 2023 -

kathynovak responded

Why not even a courtesy call back?

September 07, 2023

Outstanding customer service, Well clean the facilities. Professional employees very friendly and courteous, Exceeded expectations. More

by Ashram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romeo Augustin
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Sep 11, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

September 07, 2023

Excellent service congratulations thanks to all the team special for Pedro and Orlando they made everything excellent More

by benydyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Sep 11, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 06, 2023

You need to make an appointment to go for service but once you are there they treat you quick and down to the point. More

by juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Hall
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Sep 09, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Juan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2023

Convenient, fast and attentive care and Stephen Douglas as always took the best care of us. More

by Tricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Douglas
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Sep 07, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Tricia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 01, 2023

Very professional and Pedro Rodriguez very knowledgeable and took care my problem thank you for your service More

by northbayvillag9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rodriguez
Report | Print
Sep 06, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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