Mercedes-Benz of Pembroke Pines

We have bought o couple of cars at MB Pembroke. Their service is great and they are willing to help and answer questions Their service is great and they are willing to help and answer questions More

Great service and friendly atmosphere! I recommend you to visit this dealership. Excellent service. Highly recommend. I recommend you to visit this dealership. Excellent service. Highly recommend. More

I brought my 2013 MB E350 to Mercedes Benz of Pembroke Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two mont Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two months. Throughout this time, there was a lack of communication regarding the progress of the work. Each time I called for an update, I was told it would be completed "this week." Growing frustrated with the lack of transparency, I requested to speak with the service department director. Finally, my car was completed on February 16th. However, upon returning home, I discovered scratches and dents on the top of my car that were not present before. When I raised this issue with the service manager, Orlando Dominguez, he refused to accept responsibility, citing unclear pictures taken by the service advisor upon receiving the car. His response was dismissive, stating, "If you don’t like the way you’re being treated, service your car somewhere else." Overall, my experience with Mercedes Benz of Pembroke Pines has been deeply disappointing. The prolonged delay in completing the service, along with poor communication and a lack of accountability for damages incurred during the process, leaves much to be desired in terms of customer service and satisfaction. More

Knowledgeable, and eager to educate and assist in the buying process. It is not lost on me what a valuable lady I worked with. Erika Vasquez should be complemented for her work ethic and your dealershi buying process. It is not lost on me what a valuable lady I worked with. Erika Vasquez should be complemented for her work ethic and your dealership for hiring and teaching her. More

i came in to Mercedes benz of pembroke pines & Joseph Antoine was the best. He told me everything i will need beforehand instead of just running my credit & then being disappointed. Once i had everythin Antoine was the best. He told me everything i will need beforehand instead of just running my credit & then being disappointed. Once i had everything he told me i will need. I was able to find the car i wanted. It was the exact car i wanted. Would definitely recommend going to this dealership & getting helped by Joseph Antoine’s. More

Mercedes its well know for the excellent service but this time they when above and beyond. I really appreciate all the attention and prompt response. time they when above and beyond. I really appreciate all the attention and prompt response. More

Moises is an outstanding salesman and our experience with purchasing our new vehicle was exceptional and extremely professional! with purchasing our new vehicle was exceptional and extremely professional! More

I purchased my car at this Mercedes Dealership and have always had the best experience! Recently took my car in for service and drop off was an easy and swift process. I was treated with respect and receiv always had the best experience! Recently took my car in for service and drop off was an easy and swift process. I was treated with respect and received great service. They called me to pickup my car the same day and even offered transportation in the case that I didn't have any. Car was returned with all issues resolved and car-washed on the inside and outside as well, I truly appreciated that! Excellent experience. More

La atención y el servicio es excelente, en todo momento dispuestos a cubrir todas las dudas y saber que lo que estamos comprando es una muy buena opción dispuestos a cubrir todas las dudas y saber que lo que estamos comprando es una muy buena opción More

Bought a new GLB amg, service was great and the personal attention was the best I have received from a dealership! attention was the best I have received from a dealership! More