Mercedes-Benz of Pembroke Pines

Very poor customer service. Been taking my vehicle here for seven years and within the last two years, the attention to the client has drastically diminished. During my last exp Been taking my vehicle here for seven years and within the last two years, the attention to the client has drastically diminished. During my last experience, I dropped off my vehicle at my scheduled appointment time and my vehicle was there for over 24 hours before it was even looked at. Made several calls to and left several messages for my “service advisor” throughout the following day, just to get some sort of information. Finally got a call back an hour before closing stating they were just getting to it and it wouldn’t be ready. Note, this was not for any sort of major maintenance or repairs. More

very polite friendly helpful. Romero is extremely nice convenient service center they took care of my problem Romero is extremely nice convenient service center they took care of my problem More

Excellent customer service ! !!! I had an absolutely amazing experience with Rey Hernandez, he is very professional ,extremely helpful Definitely I will recommend Mercedes B !!! I had an absolutely amazing experience with Rey Hernandez, he is very professional ,extremely helpful Definitely I will recommend Mercedes Benz of Pembroke Pines .Florida More

Melvin, my service advisor was great and very helpful his energy was good and always smiling. energy was good and always smiling. More

THE BEST TEAM AND EXCELLENCE THANK YOU ( BERT MARTINEZ , ROBERT BALDOR AND CARLOS GONZALEZ (SPECIAL) ROBERT BALDOR AND CARLOS GONZALEZ (SPECIAL) More

Conscientious professional easy to talk to understanding Cristian great My third visit to dealership one visit elsewhere Cristian great My third visit to dealership one visit elsewhere More

Thank you Moises for all support. You are very polite and expertise guy. Appreciate your time and agility You are very polite and expertise guy. Appreciate your time and agility More

The customer service is friendly and the advisor was courteous. The service was efficient and expedited. courteous. The service was efficient and expedited. More

Carlos is a shining light. His experience, knowledge and ability to coordinate and communicate are extremely valuable to me as a Mercedes Owner. His experience, knowledge and ability to coordinate and communicate are extremely valuable to me as a Mercedes Owner. More

First of all I am a Mercedes Benz customer from 1998. Since December 12th, 2022 as of today 02/22/2023, I still waiting for a part for my car. Communications with service depart is really poor, I make Since December 12th, 2022 as of today 02/22/2023, I still waiting for a part for my car. Communications with service depart is really poor, I make multiples phone calls to know the status of my car, and I only received two calls back . After multiples calls I ask for the manager and he send me a message with the operator, that he was with another customer, but I never received a call back from him. My lease finished on 02/01/ 2023 and as of today I really do not know what I am going to do, My intention was to buy my Mercedes Benz A220W but now who can guarantee that it is in a good condition, or what type a warranty they are supposed to give me. More