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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
November 23, 2018
Worst service ever It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two week It was very hard to get someone to answer the phone. When left a message, there was no return call. Service appointment had to be scheduled two weeks later than the date I would like because of loaner car availability. But when I checked in I was told that I had not asked for a loaner car. What a surprise! The car was brought in for service on November 12. Finally someone did answer my phone call around 4:30 pm on November 21 and was told that the car was ready for pickup. Certainly the overall experience was very different than a year ago. More
by CHUKY
Verified CustomerEmployees Worked With
Dave Delaney
November 23, 2018
Great dealership My dealer was very kind and considerate. She worked to fit the customer's financial situation. I originally bought a two door sports car but only to r My dealer was very kind and considerate. She worked to fit the customer's financial situation. I originally bought a two door sports car but only to realize I didn't really like it after 1 week. When I came to change the car she dealt with the problem so smoothly and reccommended me with a car I would rather prefer. We did face some financial minuses but she tried to lessen the damage as much as possible which I really liked about her. Once again I would really recommend her! More
by Jennifer66
Employees Worked With
Jieun Chun
November 22, 2018
Service from Jeff Jeff Chun was the individual who handled my sale and he was great. He was flexible and we negotiated a great deal. Because of him, one day I may retur Jeff Chun was the individual who handled my sale and he was great. He was flexible and we negotiated a great deal. Because of him, one day I may return to buy another Mercedes. More
by FERRARITD
Employees Worked With
Jeff Chun
November 22, 2018
since the new ownership the entire dealership has gone downh Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is Staff is unfriendly, unresponsive and rude. In other words if it wasent for may salesman Ted. F. I would move to Benzel Bush. Your baody shop staff is the worst. Your service rech as slow at getting back to customers and your lack of avaialablity of loaner cars is a big negative More
by STEVEN.RICCHIUTO
Employees Worked With
Ted F. is the only employee worth keeping
November 22, 2018
Amazing coustomer service, wonderful staff very welcoming and accommodating. Also the show room is beautiful and they also have great snacks and offer water. coustomer service, wonderful staff very welcoming and accommodating. Also the show room is beautiful and they also have great snacks and offer water. Amazing More
by AEROXVERO33
November 22, 2018
Service dept Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before serv Drop off my car early morning someone took care of my car right away but needed to wait for the service consultant. Waited for a long time before service consultant came. The same thing happened when I pickup my car. Checked out already front desk told me to wait my will out soon. Waiting and waiting after 15 minutes my car was not out yet. When I approached someone asked why my car is taking forever turned out that no one was taking out my car. Ridiculous. Very bad. More
by GCAMMAYO
Employees Worked With
Scott Gordon
November 22, 2018
Good Service On GLK Sent my GLK there for warranty fix of chrome lug bolts that kept stripping. They got it done in 1.5 hours. Great service. Will keep coming back. Sent my GLK there for warranty fix of chrome lug bolts that kept stripping. They got it done in 1.5 hours. Great service. Will keep coming back. More
by SPENCERPHUA
Employees Worked With
Felicity, Morales
November 22, 2018
Not like Prestige Mercedes I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. I have leased 7 or 8 cars from here. This is the last; at least from this dealership. I leased a 2018 loaner which was a big mistake. More
by ITALICE77
Employees Worked With
Ted H.-sales, Kristin Mascola
November 21, 2018
Fantastic Service! This was by far the best services that I’ve ever received from a car dealership. My agent was very attentive, helpful, and he made sure that all my is This was by far the best services that I’ve ever received from a car dealership. My agent was very attentive, helpful, and he made sure that all my issues were taken care off before and after the service. He even followed up with me a couple of days following my service to ensure that everything is fine. I highly recommend Paramus dealership More
by mohhamdy21
Employees Worked With
David Delmonico, Joe Candela
November 21, 2018
leasing a new c-class This is my 4th lease in the last 10 years from MB of Paramus. Very nice people to work with.. I would have no problem to recommend this dealership t This is my 4th lease in the last 10 years from MB of Paramus. Very nice people to work with.. I would have no problem to recommend this dealership to my friends and family Carmine More
by C.COVINO
