Mercedes-Benz of Paramus

Worse customer service for service department. I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $7 I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $799 service”, I was like ok that’s fine, please give me date and time! Then she told me that I also have one software recall and they need to work on car for full day or maybe two! I was told that because I did not but my car from them that’s why I won’t qualify for loaner car! First of all, I went to same dealership 4-5 times to buy a car (because it’s 2 mins from my home) but they never have same car in stock what I was looking for. I bought my car from Boston which was pain for me but they have same car what I was looking for. Also, I was told 100 times “it’s a Mercedes family and does not matter where you but the car you will always be a family member” which is obviously a xxxxxxxx! To make it even worse I called another dealership at Nanuet and they were super nice and told me that service and software recall can be done in 2 -3 hours. The customer service person was so nice. So my question is if same work can be done at one dealership in 2-3 hours, why Paramus Mercedes needs 2 days! I called Paramus service department back and spoke with Rebeca and wanted to talk to a manager and was told “they are busy and someone will call me back” I never received a call back. So Good Bye Mercedes of Paramus. I will never step in there again ! More

My experience with Mercedes Benz of Paramus was excellent. Robert Cocco my sales associate was professional, attentive and totally committed to customer satisfaction. excellent. Robert Cocco my sales associate was professional, attentive and totally committed to customer satisfaction. More

2-3 months ago, I returned parts. They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one at customer service doesn’t know how to handle it, but states they will have someone call me. It’s been 2 weeks and no one has called me back. Can someone call me regarding my refund!? Can some direct me in the right direction. This is horrible customer service. I am without parts and the money I paid for them. More

Dealership was extremely professional My sales person Jiuen was especially helpful. I would recommend to others Jiuen was especially helpful. I would recommend to others More

After we purchased our car a year ago we immediately had a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! More

This is my second time leasing a car with Mercedes Benz of Paramus. My salesperson Dan was amazing and very knowledgeable and made my purchase smooth and enjoyable. Thank you also to Michael Mutter and D of Paramus. My salesperson Dan was amazing and very knowledgeable and made my purchase smooth and enjoyable. Thank you also to Michael Mutter and David Wong you were both very helpful and great to work with. More

#friendly, polite, nice courteous, helpful, understanding, informative, conscientious, diligent, professional, comfortable to do business with. Personable, Fleixable, accommodating, willing t understanding, informative, conscientious, diligent, professional, comfortable to do business with. Personable, Fleixable, accommodating, willing to compromise, giving gifts when we purchased our new car. More

Omar is extremely knowledgeable and trustworthy! Great experience at Mercedes Paramus. Amazing service, Highly recommended! Great experience at Mercedes Paramus. Amazing service, Highly recommended! More

New wiper s were placed but after a week they were broken and were making tweaking sounds when you used them! Also after service B I have encountered all the problems in the world ! A bit disappointed! and were making tweaking sounds when you used them! Also after service B I have encountered all the problems in the world ! A bit disappointed! More

If you could avoid this dealership, you should. I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associ I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associate was so terrible that management had to intervene. Megan, one of the sales managers, was extremely professional and helpful in trying to turn my experience around and is honestly the only reason I gave them another try. Richard, Craig, Nick and Onix are also phenomenal when it comes to how they treat customers. They all were delightful to work with. However, Dennis the sales manager is a completely rude and condescending individual who lacks empathy and basic customer service skills. How he even became a manager is beyond me. More