Mercedes-Benz of Paramus

Andrew was a great salesman. He was very respectful and easy to work with. Would definitely come back and work with him again. Great attitude and overall great experience. He was very respectful and easy to work with. Would definitely come back and work with him again. Great attitude and overall great experience. More

We had a great experience at Paramus Mercedes Benz. Brandon Newsome was one of the best salesman we ever had. Professional courteous and very quick to respond to any questions. The whole sale process Brandon Newsome was one of the best salesman we ever had. Professional courteous and very quick to respond to any questions. The whole sale process was seamless we will definitely be repeat customers. Thanks Brendan More

Juine Chan was the best salesperson I ever worked with. She made the the process so simple & effortless. I will recommend her to everyone!!! She made the the process so simple & effortless. I will recommend her to everyone!!! More

My sales rep was the best. She makes me feel like family thank you Nicole Giannico & continue to be courteous person you are. The service u gave to me was unremarkable. The com She makes me feel like family thank you Nicole Giannico & continue to be courteous person you are. The service u gave to me was unremarkable. The comfort the pleasant face I can't name them all. Nicole you are the best. More

Worse customer service for service department. I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $7 I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $799 service”, I was like ok that’s fine, please give me date and time! Then she told me that I also have one software recall and they need to work on car for full day or maybe two! I was told that because I did not but my car from them that’s why I won’t qualify for loaner car! First of all, I went to same dealership 4-5 times to buy a car (because it’s 2 mins from my home) but they never have same car in stock what I was looking for. I bought my car from Boston which was pain for me but they have same car what I was looking for. Also, I was told 100 times “it’s a Mercedes family and does not matter where you but the car you will always be a family member” which is obviously a xxxxxxxx! To make it even worse I called another dealership at Nanuet and they were super nice and told me that service and software recall can be done in 2 -3 hours. The customer service person was so nice. So my question is if same work can be done at one dealership in 2-3 hours, why Paramus Mercedes needs 2 days! I called Paramus service department back and spoke with Rebeca and wanted to talk to a manager and was told “they are busy and someone will call me back” I never received a call back. So Good Bye Mercedes of Paramus. I will never step in there again ! More

My experience with Mercedes Benz of Paramus was excellent. Robert Cocco my sales associate was professional, attentive and totally committed to customer satisfaction. excellent. Robert Cocco my sales associate was professional, attentive and totally committed to customer satisfaction. More

2-3 months ago, I returned parts. They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one at customer service doesn’t know how to handle it, but states they will have someone call me. It’s been 2 weeks and no one has called me back. Can someone call me regarding my refund!? Can some direct me in the right direction. This is horrible customer service. I am without parts and the money I paid for them. More

After we purchased our car a year ago we immediately had a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! More

Dealership was extremely professional My sales person Jiuen was especially helpful. I would recommend to others Jiuen was especially helpful. I would recommend to others More

This is my second time leasing a car with Mercedes Benz of Paramus. My salesperson Dan was amazing and very knowledgeable and made my purchase smooth and enjoyable. Thank you also to Michael Mutter and D of Paramus. My salesperson Dan was amazing and very knowledgeable and made my purchase smooth and enjoyable. Thank you also to Michael Mutter and David Wong you were both very helpful and great to work with. More