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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
February 10, 2020
Service experience Had gone for the first time to this dealership to get a recall fixed. The service advisor called the next day saying that i needed a tire rotation as Had gone for the first time to this dealership to get a recall fixed. The service advisor called the next day saying that i needed a tire rotation as front tires were wearing off on the edges due to turning etc. I agreed to it and gave me a price .. all hunky dory. When i pick the car .. yes tires were rotated however since the tire pressure is different in E350 on the front tires and rear.. they did not adjust that accordingly and i had warnings all over the place... my wife was driving to work and called me to tell about it. had to drive that way whole day and next day i had to take to the gas station to get the tire pressure fixed. Very careless attitude, i am sure if it had caused more damage to the car or tires they would not have taken ownership. More
by flyingmachine
Employees Worked With
Carol Dooley
February 05, 2020
Jieun was recommended by multiple people I know and they were right on. I had by far the most enjoyable car buying experience with her on my new Mercede from initial contact until took the vehicle next day were right on. I had by far the most enjoyable car buying experience with her on my new Mercede from initial contact until took the vehicle next day. All were explained clearly and prepared as discussed. Very well done and I will be sure to recommend her to all in my circle. More
by hj0802
Employees Worked With
Jieun Chun, Tom Moliterno
January 20, 2020
Total disappointment, never coming back I brought my wife's C240 for check-up, and decided to replace the front brakes, my advisor Octavio was nice and kept me posted of all updates, used th I brought my wife's C240 for check-up, and decided to replace the front brakes, my advisor Octavio was nice and kept me posted of all updates, used the shuttle service to home and back to receive my car, and as soon as i paid the bill, and going to take the car, found the inside driver's door handle broken, so immediately went back to the adviser before touching anything, he went to the service manager "Don Pettigrew" whom decided that I'm simply a LIAR and that they can't do anything for me.! so unprofessional, lack of customer curtsey, and their sick minds makes all customers thieves. Not only it's a fact that I'm not stepping a foot into that bad place, But also decided to make an official claim of personal property damage, and will publish my review allover social media and warn others of the facts. More
by aymondo
Employees Worked With
Octavio Otiniano, Don Pettigrew
January 12, 2020
New Owner New owners are horrible. Manager actually told me that I hadn’t bought the car from them. I purchased 7 cars from Prestige Mercedes. Benzel Busch M New owners are horrible. Manager actually told me that I hadn’t bought the car from them. I purchased 7 cars from Prestige Mercedes. Benzel Busch Mercedes in Emglewood has been a pleasure for servicing car. I would NEVER purchase car from Mercedes Paramus. More
by bstarkesq
Employees Worked With
January 07, 2020
Hopefully satisfying! I would like to Thank David Ingersoll for his understanding,patience and showing sincere kindness towards me with my concerns about my car. I’m hoping I would like to Thank David Ingersoll for his understanding,patience and showing sincere kindness towards me with my concerns about my car. I’m hoping after several service attempts on my car it will no longer be as painful of a ride as it has been . It’s unfortunate for such a beautiful vehicle to bring me such discomfort! I praying David will be a good luck charm,he’s certainly a true gentleman and great service advisor! With much appreciation, Susanna 😊 More
by Suzi Soobzokov
Employees Worked With
David Ingersoll
December 30, 2019
Jieun and the whole team at Paramus Mercedes are awesome! They made the whole process easy and found me my dream car!!! 🥰🥰 i love my car! They made the whole process easy and found me my dream car!!! 🥰🥰 i love my car! More
by tbarthelemy1
Employees Worked With
Michael and Brian , Jeff Chun, Jasmine Suarez, Jieun Chun
December 21, 2019
I started doing lease from prestige Mercedes dealer aka Paramus Mercedes dealer since 2016. Mr. Jeff l, he speaks Korean and English, helped me and I am really appreciated it. I got great services all Paramus Mercedes dealer since 2016. Mr. Jeff l, he speaks Korean and English, helped me and I am really appreciated it. I got great services all the time and very satisfied with them. Thank you More
by Mike
Employees Worked With
Jeff Chun, Jieun Chun
December 20, 2019
It was a pleasure to work with Jeff. He made us feel comfortable, and answered all our questions and concerns with a friendly disposition. We never felt like he was “pushing” a sale, we felt like we wer comfortable, and answered all our questions and concerns with a friendly disposition. We never felt like he was “pushing” a sale, we felt like we were in good hands. Meeting Jeff’s wife was the cherry on top ! More
by Geysa
Employees Worked With
Other Employees :
Gil Greenstein, Brian, and Lindsay - customer service, Jeff Chun, Jieun Chun
December 17, 2019
Jieun Chun is amazing!!! We’ve watched her on every visit to Mercedes go above and beyond for her customers. We love Jieun’s personality, she’s makes you feel comfortable and safe. Thanks so much Jieun. to Mercedes go above and beyond for her customers. We love Jieun’s personality, she’s makes you feel comfortable and safe. Thanks so much Jieun. More
by Tammyaddison02
Employees Worked With
Jieun Chun
December 14, 2019
After buying a brand new car from this dealership, I had 5 flat tires on the same wheel, within 10k miles and a year of the purchase. On walking in to complain after it was getting out of hand, I was met 5 flat tires on the same wheel, within 10k miles and a year of the purchase. On walking in to complain after it was getting out of hand, I was met with a manager who was trying to dismiss the case as usual and expected without even looking at the car. He cut me off, was rude and absolved himself and Mercedes of any responsibility. Its very unexpected to get this quality of product and subsequent treatment from a world renowned brand. Their lack of eagerness to even look into this case was surprisingly dissatisfying. Im not able to drive my Mercedes without being worried it’ll go flat on me and thats really something I didn’t expect when buying it. STAY AWAY FROM SPLURGING YOUR MONEY HERE More
by Vipula
Employees Worked With
Dennis L.
