Mercedes-Benz of Paramus

Andrew Franco goes the extra mile to care and support his clients. I purchased a car from Andrew and it was the best car buying experience I have ever had. Andrew really listened and found the perfect match clients. I purchased a car from Andrew and it was the best car buying experience I have ever had. Andrew really listened and found the perfect match for my needs. I really recommend working with Andrew at Mercedes Benz of Paramus. More

Andrew Franco.. professional, courteous, and experienced. We have been dealing with Andrew for many years and have always received professional, prompt and courteous service. He takes the necessary time to fi We have been dealing with Andrew for many years and have always received professional, prompt and courteous service. He takes the necessary time to find the right vehicle, work out the numbers and make the transaction seamless. He is wonderful about following up with any concerns during and after the deal is done, which is uncommon. I would not buy a car from anyone else! More

Robbers ! These guys are literally robbers! They try to give you all recommendations to rip off the money but won't get the fix done. Every time i do an annua These guys are literally robbers! They try to give you all recommendations to rip off the money but won't get the fix done. Every time i do an annual service, i end up in going in again in next two months for some or the other problem. This week, i had a break fluid warning in my ML 350. They say they have to replace the two rear break lines and sent me an estimation for more than 5000/-. Seriously, i did my 80K maintenance when the mileage was hardly 58K last August. Right after that i had to replace all the breaks and pads in september. I work from home and hardly use this vehicle. Now these guys saying, they didnt find anything during the maintenace, there was no need to replace the break fluid after the breaks change. It's my responsibility that break fluid is leaking. I'm fed up. Many time they create new problems on your vehicle every time you visit them. I just hate this. I'm sorry. I'm frustrated. More

Exceptional leasing experience with Jeff Chun! I walked in to the Prestige dealership with my daughter looking to lease a Mercedes A220 as current lease had ended and our family needed a second car I walked in to the Prestige dealership with my daughter looking to lease a Mercedes A220 as current lease had ended and our family needed a second car. I walked in to the Prestige reception and was assigned to Jeff Chun immediately which marked the beginning of an exceptional leasing experience. Jeff was able to locate the right A220 for us as did had a color and budget preference. He gave us options to select from a narrow down search results and very clearly explain the differences of features between the short listed car. Within mintes, we had narrowed down on the precise car we need. Since I was buying this second car for my wife, I did asked for a test drive where I can bring the car home for my wife to test drive (since she was would be the main driver!) which Jeff arranged within few minutes I was home with the car for my wife to test drive. She loved the car and we agreed to discuss the numbers! On return to the dealership, we discussed the numbers with Jeff where he was helpful to give us options within our budget. He reminded us to explore pre-paying the maintenace in advance which we agreed. Once we agreed on the numbers, the process went very fast from there. Jeff asked one of his driver to get our car from NY while I took a break to complete some grocery shopping nearby. I got a call in few minutes that car has arrived at the dearlership and I came with my wife to sign the paperwork and take delivery of the vehicle. The finance manager assigned to our request was a great person as well where the complete process was completed in few minutes and we were handy the car keys with some Mercedes merchandise (Thanks to Jeff again!). We never fealt pressue at any stage during the entire process. Due to COVID-19, all precautions we are in place at the dealership which made the entire experience worry-free for us. I am sure I would referring family and friends to the Mercedes Prestige dealership and would be back again in near future. Thank you Jeff. Regards, Jaspreet More

Jieun was such a delight to work with . She was knowledgeable, patient gave us several different options for our budget . We walked in late afternoon and left with our dream car the same day! I mad knowledgeable, patient gave us several different options for our budget . We walked in late afternoon and left with our dream car the same day! I made a friend! I will continue to go to Mercedes-Benz of Paramus , the entire staff was so pleasant , they really treat you like family . Such a great experience. Highly recommend ! More

Dealer is very nice. Jeff immediately came to offer his services, and made my first experience with Mercedes an amazing one. Very professional and friendly. services, and made my first experience with Mercedes an amazing one. Very professional and friendly. More

David Wong recently helped me find the car of my dreams! He was patient, helpful, and extremely knowledgeable about all the cars. I could not recommend him enough! Thank you David! Dennis Adams was excel He was patient, helpful, and extremely knowledgeable about all the cars. I could not recommend him enough! Thank you David! Dennis Adams was excellent and willing to work with me to make a deal! I was able to get my car right away with all the amazing details explained to me. Thank you both for helping me find my dream car! More

Jeff was excellent & efficient. He managed to work a deal with me within a day & I had the car the very next day. I highly recommend Jeff & look forward to working with him in all my future purchases. with me within a day & I had the car the very next day. I highly recommend Jeff & look forward to working with him in all my future purchases. More

Changing the tire took 5 days . The service agent is David ,wasn’t helpful He didn’t took my tire insurance , I paid for tire, alignment David ,wasn’t helpful He didn’t took my tire insurance , I paid for tire, alignment More

I had the best first experience in leasing a car because of Jieun. She was so sweet and helpful throughout the whole process. I absolutely loved working with her and would definitely recommend her of Jieun. She was so sweet and helpful throughout the whole process. I absolutely loved working with her and would definitely recommend her More