Mercedes-Benz of Paramus

Amazing sales personal OC treated me like family and I’m Very satisfied with his service ! I’m definitely coming back for my next vehicle. Thank you Osiel!!! OC treated me like family and I’m Very satisfied with his service ! I’m definitely coming back for my next vehicle. Thank you Osiel!!! More

Short staffed led to long wait times Always friendly service...when someone is available to wait on you. It was apparent that service center was short staffed on the day of my visit. Th Always friendly service...when someone is available to wait on you. It was apparent that service center was short staffed on the day of my visit. This resulted in long wait times for drop off and pick up. Everyone was attentive in trying to service every customer but there just was not enough staff to service in timely manner. Chris as a service adviser was great. He was very helpful during my consultation. Turnaround time for actual service was great as well. More

Nothing extra ordinary Had minimum interaction with staff, however, those that I interacted with were very amicable. I thought the receptionist was very friendly. I was very Had minimum interaction with staff, however, those that I interacted with were very amicable. I thought the receptionist was very friendly. I was very impressed with the facility relative to non-Mercedes Benz facilities. Difference of day and night. More

Pleasant and prompt service Visited the site just to check the availability and pricing of new lease, but ended up taking a new car with me the same day with Jeff & Jieun's exce Visited the site just to check the availability and pricing of new lease, but ended up taking a new car with me the same day with Jeff & Jieun's excellent service and persuasion. They were prepared with a car of higher pricing but got flexible to accommodate my budget soon enough. I got in 4:30 and left the site at 7:30 with a new car. I know I could not have made a decision that fast without Jieun's help. More

Outstanding service in Service Dept Just leased an S -Class (dealer demo) and found a few 'spots' in the car that needed cleaning...we had planned to take it in to service on Friday but Just leased an S -Class (dealer demo) and found a few 'spots' in the car that needed cleaning...we had planned to take it in to service on Friday but, as life goes ,things did not go as planned. So we thought to bring it Saturday and wait for it.... Then, we found that my husband needed to get to his job unexpectedly and of course needing to do two things at one time is always a challenge. Keith in service to the rescue. Having dealt with this dealership for years (prior Prestige), we needed to get a loaner car so that my husband could get to his job and without a prior appointment to reserve one, it could be almost impossible. Of course, Saturday was very busy and indeed loaner cars were scarce... In steps Donna, the very sweet service receptionist. She passed me to her Service Manager, Keith. In moments, he listened to my predicament , placed me on hold for a minute and then told me he had a car. Seems like a simple management decision but not really. I realize Keith has a lot to deal with simultaneously and his ability and kindness to help me on the spot is beyond amazing and demonstrates his professionalism and his car for his customers. Keith is a wonderful service manager and a great asset to this dealership. More

Excellent Service!! I upgraded this time and Jeff Chun is excellent. I definitely recommend him to my community and my colleagues as well. The dealer's location is easy I upgraded this time and Jeff Chun is excellent. I definitely recommend him to my community and my colleagues as well. The dealer's location is easy to find and everyone is kind. More

Lease of GLC I had the pleasure to visit this dealership few times and I am very happy to say that the Customer Service that I received was excellent. From the mom I had the pleasure to visit this dealership few times and I am very happy to say that the Customer Service that I received was excellent. From the moment I came in I felt acknowledged and well taking care of at all time. I will recommend it to all my friends. Mr Taddeo Giordano followed my transaction from beginning to the end. I leased my first Mercedes and I am very happy! Thank you! More

Long but very pleasant Anthony was a very helpful young man he answered every question I had he looked for the car that i didn't even know that I really wanted and I very m Anthony was a very helpful young man he answered every question I had he looked for the car that i didn't even know that I really wanted and I very much appreciate the fact that he went all the way out his way to get me the car that I really really like I like my Benz and I will recommend them to anyone More

The best This is my second car from Paramus, it was prestige before but now its Paramus. When i found Mr Dennis Adams whom i know for many years with great sal This is my second car from Paramus, it was prestige before but now its Paramus. When i found Mr Dennis Adams whom i know for many years with great sales person Mr Rob kant, I was so comfortable to buy the car from Paramus MB. Hope my experience remain same with service. I will sure refer this dealer specially Rob and Mr Dennis. Wish they do better with price. More