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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
July 09, 2018
wheel l repair Delivered as quoted and fixed to perfection. Got to use a loaner E400 coupe which were are strongly considering as the next MB. This confirmed we pre Delivered as quoted and fixed to perfection. Got to use a loaner E400 coupe which were are strongly considering as the next MB. This confirmed we prefer a sedan. More
by KDB75
Verified CustomerEmployees Worked With
David Rovello, Axel Arroyo
July 09, 2018
Expectations Not Met My recent experience at Mercedes Paramus was not up to par with the service you expect from Mercedes. My appt was for 10:15 & I arrived at 10:10. I wa My recent experience at Mercedes Paramus was not up to par with the service you expect from Mercedes. My appt was for 10:15 & I arrived at 10:10. I wasn’t acknowledged for close to 30 min while standing in front of the service counter waiting to be checked in. Eventually after I asked someone what was going on, some one came by & told me the “system is down” & therefore there was a wait. More
by Car&Driver
Employees Worked With
Monte Harris
July 09, 2018
Brake problem All those responsible for helping me did so in a timely manner. My brake problem was fixed quickly and to my satisfaction! I’m happy for the good se All those responsible for helping me did so in a timely manner. My brake problem was fixed quickly and to my satisfaction! I’m happy for the good service I received! More
by ROBERTSEPPENTINO
Employees Worked With
Juan (Mechanic), Mark Vanblarcom
July 09, 2018
Bad service experience again This is my second experience with this service center and both have been unsatisfactory. I made an 11:15am Thursday appointment for a simple regular m This is my second experience with this service center and both have been unsatisfactory. I made an 11:15am Thursday appointment for a simple regular maintenance and one recall. I did not get my car back until Friday at 3pm. I made a number of unreturned calls until finally getting a call on Friday from service rep. More
by TNSPRODUCTIONS
Employees Worked With
Teresa
July 08, 2018
Terrible, Terrible and Terrible Your service was terrible. It was emotionally disruptive, negligent and costly. This is the third survey I am filling out about this, by the way. It Your service was terrible. It was emotionally disruptive, negligent and costly. This is the third survey I am filling out about this, by the way. It took months before a service appointment was available. Even though I had an emergency concern about the car, I was told I couldn't even drop it off, even when I offered to do this without having a loaner, and getting back and forth by Uber at my own expense. I was told that no further help could be provided. No calls were returned. At the end of months of seeking help, some of the work wasn't even completed to satisfaction. Amazing!!! After dropping the car off for routine maintenance, tire replacement and very minor body touch up work,there followed over two weeks of radio silence, without any contact before I heard about the car's status at all. The work was supposed to take 3-4 days. The work eventually took over three weeks. Everyone I spoke to was complaining about the new management and how many people were being fired and what an awful workplace it was. I began calling the dealership a week before I returned the car explaining that I had to go to Europe for work, and that if the work wasn't done by Tuesday, June 21st, I would not be in the country to return the loaner. Only on the morning of Wednesday June 22nd did I finally begin receiving calls confirming that I could pick up the car, and these calls were rude, threatening and pressuring me to return the car or face over a thousand dollars of loaner fees. My original service rep never called me back. I rearranged my entire travel schedule to accommodate your dealership and nobody even really seemed to care. The entire experience was harrowing, disgusting, and involved incompetence and employees who openly disdained their management and the customers. This dealership's service department seemed like a ship on fire. I have been a customer of this dealership since 2005 and currently lease two vehicles from you. I intend to end my relationship with this dealership as soon as I can, and even intend to stop leasing or buying mercedes vehicles. I am disgusted. This was not a service experience, it was an harassment experience. I intend to spread the word about how bad this dealership is. More
by DRDENNIS0
Employees Worked With
"Mark" and "Diane" and I can't find their names above. I was told that over 30 people were fired already so maybe they have been fired, too, now. What a terrible operation.
July 08, 2018
Great experience Very helpful in every step of the way. Would definitely recommend to friends. She went above and beyond to answer all my questions. Had wonderful exp Very helpful in every step of the way. Would definitely recommend to friends. She went above and beyond to answer all my questions. Had wonderful experience! More
by Kimrr
Employees Worked With
Billy Dye, Jieun Chun
July 06, 2018
The Loyal Customer I am so elated after 17 1/2 years as a benz driver my experience with the staff at Mercedes Benz Rt. 17 are the best. The Prestige staff are always fr I am so elated after 17 1/2 years as a benz driver my experience with the staff at Mercedes Benz Rt. 17 are the best. The Prestige staff are always friendly, kind, and courteous. They value their customers. Great experience with this dealership! I always drive off a satisfied customer. More
by PMOORE914
Employees Worked With
Billy Dye, Anthony Marinelli
July 06, 2018
Excellent Service Richie Nelson is fantastic. His customer service skills are way beyond anyone's imagination. Before becoming a manager Mr. Nelson worked as a serv Richie Nelson is fantastic. His customer service skills are way beyond anyone's imagination. Before becoming a manager Mr. Nelson worked as a service representative. After moving into his new position, things did not changed. He continues to work service my vehicle and provides excellent personalized service. When my car needs to be service, If Mr. Nelson is on vacation I wait until he returns. More
by THANKSMODE
Employees Worked With
Ted, Richie Nelson
July 05, 2018
First Class Service and Attention I was there to purchase the car I was leasing. The process went off without any surprises or unexpected costs or charges. I was given a loaner car for I was there to purchase the car I was leasing. The process went off without any surprises or unexpected costs or charges. I was given a loaner car for the day when they did their safety review of the returned vehicle before I bought it. Every time I have visited this dealershp for routine maintenance the service was fine. Ownership recently changed hands but I couldn't tell the difference in attention and service. More
by STEVENOVALANY
Employees Worked With
Robinson Espinal; John Bober; Dan ? in the Service Dept., Kristin Mascola
July 05, 2018
10 out of 10 great work. Everything was done correct and peaceful from Anthony and all other co workers. I will recomend This office for great Mercedes Cars in New Jersey. Everything was done correct and peaceful from Anthony and all other co workers. I will recomend This office for great Mercedes Cars in New Jersey. More
by NASSCAT
Employees Worked With
Anthony Amelio
