Mercedes-Benz of Palm Springs

I have now found out why seemingly many people take their Mercedes out of the Coachella Valley to another dealership, any other dealership, for repairs or warranty work. I know from first hand experience th Mercedes out of the Coachella Valley to another dealership, any other dealership, for repairs or warranty work. I know from first hand experience this dealership is pretty slippery, (I won't use the "slimy" word). A warranty issue came up for our E450 and they wouldn't cover it, tried to get me to pay for it, Two other dealerships, said it is under warranty. I was furious and wanted an explanation, but neither the General Manager, nor the service manager of Palm Springs Mercedes would return my call. Without actually inspecting the problem with our car, (yes the service individual admitted they didn't look at it, since we knew for a fact they hadn't), They still handed us a quote for $2182.00 for parts and labor, again for something they never actually looked at !! (We have the written bogus quote). Were they going to fix it under warranty and also charge us? Is that even possible? "Slippery" , is that even strong enough? No! Ok, we'll go with slimy !! More

I cannot say enough great things about this dealership and the professional personnel. I was constantly on their website looking for a blue with a beige interior on a E-450 cabriolet and contacted Brenda and the professional personnel. I was constantly on their website looking for a blue with a beige interior on a E-450 cabriolet and contacted Brenda Dryden. Brenda contacted me that the vehicle I was looking for just left the factory and was on the boat coming to the USA. I stopped at the dealership and put down a deposit because I missed out on one that was at the dealership for less than one hour. I would highly recommend Brenda because she kept me informed on when the boat was docking and the estimated time that the vehicle would be at the dealership. Once all the paperwork was completed, a nice gentleman spent time going over the vehicle since I traded in a 2019 E-300. In addition to the above, Randy came over to my house and programmed my car with the garage opener. I highly recommend this dealership due to the professional people working there. More

The sales person at Temecula MB was excellent. I cannot say enough great things about him.. I cannot say enough great things about him.. More

Everyone was so helpful, welcoming and knowledgeable. They made sure that we were comfortable while waiting and that purchasing the vehicle was as easy as possible. They had a concierge available to he They made sure that we were comfortable while waiting and that purchasing the vehicle was as easy as possible. They had a concierge available to help us understand all the intricacies of the vehicle. More

From my initial inquiry to the day we drove our new car home, all facets of our buying experience were great. Our Sales Exec was professional, knowledgeable and very responsive to our needs. I am hopef home, all facets of our buying experience were great. Our Sales Exec was professional, knowledgeable and very responsive to our needs. I am hopeful that our future experience with service is on the same level. More

The express service was over 4 hours but service was completed. Recently had a question on an issue on the me connect app and when I called service referred me to the concierge where I had to leave a vo completed. Recently had a question on an issue on the me connect app and when I called service referred me to the concierge where I had to leave a voicemail. Never heard from anyone. More

I have a relationship with Mercedes benz that goes back about 50 years. In Palm Springs, the people I dealt with were exceptional. The Mercedes Benz symbol means style, grace, and fun, just like the folks about 50 years. In Palm Springs, the people I dealt with were exceptional. The Mercedes Benz symbol means style, grace, and fun, just like the folks at the dealership. More

Not a good car buying experience. The process could be changed to actually benefit the buyer and not just pad the dealers bottom dollar. The process could be changed to actually benefit the buyer and not just pad the dealers bottom dollar. More

Wonderful service. I live in Los Angeles and have many options for MBZ service, but I will use MBZ Palm Springs for service. Why? It is their people and attitude; they I live in Los Angeles and have many options for MBZ service, but I will use MBZ Palm Springs for service. Why? It is their people and attitude; they are the best. Greeted as if you were a family member, paperwork is always ready, and the service is always done right. They are the best! More

Great service people who got my ML320CDL in and out of the service shop in just a few hours with the repairs completed to my satisfaction. the service shop in just a few hours with the repairs completed to my satisfaction. More