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Mercedes-Benz of Palm Springs

Palm Springs, CA

4.7
209 Reviews

4095 E Palm Canyon Dr

Palm Springs, CA

92264

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Showing 209 reviews

January 07, 2019

Purchase of 2019 E450 Coupe We traded in our GLC 300 for a new 2019 E450 Coupe. The dealership and salesperson, Karnit Aricha, was very helpful, professional, and motivated to s More

by karensy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karnit Aricha, Credit Manager, Sales Manager.
Jan 14, 2019 -

Mercedes-Benz of Palm Springs responded

Congratulations on your brand new 2019 E 450 Coupe! We appreciate your recommendation and taking the time to share your five-star feedback with us. We appreciate your kind words and we look forward to continuing to be here whenever you need us. Thanks again!

December 31, 2018

Great Service Brought my car in for Service B. My car was completely serviced within 3hrs and cleaned. Everyone envolved was very polite and responsive. This is my More

by ArtB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Sellers
Jan 04, 2019 -

Mercedes-Benz of Palm Springs responded

Thank you for taking your time to share your feedback with us and we look forward to always being here for you whenever you need us next.

December 11, 2018

Excellent work I recently took my vehicle in to Mercedes Benz of Palm Springs for service. .They took care of all issues and did a great job, as usual! More

by Mercedesowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Mrofchak
Jan 04, 2019 -

Mercedes-Benz of Palm Springs responded

Thanks for taking the time to let us know about your recent service visit. We appreciate your five-stars and recommendation and we welcome you back anytime you need us again.

November 20, 2018

Mercedes Benz Palm Springs provides excellence to All Mercedes Benz of Palm Springs provides excellence in all areas of MBPS....when buying or leasing ,Ive leased many cars through MBPS and I have always More

by tariclay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
michael Baumstark
Jan 04, 2019 -

Mercedes-Benz of Palm Springs responded

Thank you for your wonderful five-star feedback and taking the time to share it with us. We appreciate your recommendation and we look forward to seeing you again.

November 12, 2018

New E450 Cab they found me the exact spec for the car I was looking for. Really worked to get me the right car and for the deal to work. A great buying experienc More

by Dave66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 04, 2019 -

Mercedes-Benz of Palm Springs responded

Thank you for your honest feedback and recommendations. We appreciate your five-stars and we are so glad to hear about your car buying experience. We look forward to being there for you when you need us next.

November 11, 2018

New CLS 450 I had read great reviews of this store, but their services was well beyond expectations. They made us feel very comfortable and were very helpful thro More

by aescobedo004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Grajeda, Gary Whitaker
Jan 04, 2019 -

Mercedes-Benz of Palm Springs responded

We cannot say thank you enough for taking the time to write this wonderful review! We are truly appreciative of your compliments and recommendations. Please do not hesitate to give us a call anytime you need us and again, thank you for your awesome feedback.

September 18, 2018

My Brand New GLE 350 4 Matic SUV Your Sales Representative, Brenda Dryden, immediately reduced my stress level as a prospective Buyer! She was very low key, but extremely informative More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Whitaker, Gary Whitaker
Oct 03, 2018 -

Mercedes-Benz of Palm Springs responded

Wow, incredible to hear! Thank you for your time taken to share your awesome feedback with us Jack. We are pleased to hear the great job our team did and we look forward to being here whenever you need us again!

September 10, 2018

Not recommended Concerns with dealing and responses, follow up and dependability. They do not care once they have your money, no call backs or ascertaining that the c More

by Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A M
Sep 13, 2018 -

Mercedes-Benz of Palm Springs responded

Thank you for your feedback. So sorry you feel the need to write a negative review. The true store is: after having gone online, found our new MBZ, reviewed all of the photos, you made an internet inquiry. We followed up with fresh photos of the interior and exterior and a full specification report detailing all colors and options. You put heavy demands on us throughout the process, we met every one. You even insisted on the opportunity to inspect the car prior to accepting delivery. Even though your rejection of the car would have cost us considerable expense in transportation, we met that one as well. We worked very hard to earn your business through communications, follow through and with integrity. We agreed in writing to transport the car 400+ mile to you and if for any reason you did not want to accept the car you could give the car back to the transporter and we would refund 100% of your money. The car arrived, you inspected it thoroughly and accepted the car. It was brand new and perfect. It was exactly as we represented. So the transporter went on his way. Some time later you changed your mind. You decided that the interior color combination was not what you wanted after all. You threatened to write bad reviews if we did not take the car back. Although we did not offer to take the car back at no cost to you, we did offer options. We feel bad that you changed your mind after the deal was signed, contracted, delivered 400+ miles, accepted and you sent the transporter away. It does not seem fair that we met every single request as a condition of the sale and took risk in getting the car to you only for you to accept it, then change your mind and now try and penalize us for it. Thankfully we have many, many satisfied customers that have taken the time to give us due credit for how hard we work to ensure that they are happy.

September 08, 2018

Outstanding Experience Fantastic service as always. Very friendly, knowledgeable & helpful staff. The car is always fixed & ready on time. They have consistently provided us More

by Parry R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Thush
Sep 10, 2018 -

Mercedes-Benz of Palm Springs responded

Awesome, we're really happy to hear that our team took good care of you. Thanks for taking the time to share, we really appreciate getting feedback from our customers. Thanks again Parry and we look forward to being here when you need us next!

August 12, 2018

Always Happy Good service, friendly service reps. Overall positive experience. Palm Springs Mercedes is our dealer of choice for service on our E400. Cookies are y More

by E400
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 14, 2018 -

Mercedes-Benz of Palm Springs responded

Fantastic, we are happy to be of service to you. We look forward to being here whenever you need us again. Thanks for your kind words and five-star feedback.

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