Mercedes-Benz of Palm Springs

TERRIBLE!! Horrible experience! We have 3 Mercedes Sprinters in our fleet of 12 work trucks. (2) 2016's (1) 2017 One of our 2016's had a loss of power and wouldn Horrible experience! We have 3 Mercedes Sprinters in our fleet of 12 work trucks. (2) 2016's (1) 2017 One of our 2016's had a loss of power and wouldn't go over 40 mph, we took it in. First it was a sensor, they replaced it, we picked it up and it did the same thing. Then it was a wire, picked it up and it did the same thing. NOW instead of it losing power, it red lines, won't shift and they say we need a new transmission for $8,000!!! I called Mercedes customer service and they said it has 44,000 miles and is out of warranty and because they didn't do any service on it (because they're an hour away from us so we use our own mechanic) they can't help. TERRIBLE CUSTOMER SERVICE. We were planning on purchasing 3 more in the next 6 months but now we will not be, not that they care. If I treated my customers like that, I would be out of business! More

Fake,phony,redundant,Insane,totally out of line RIP OFF My girlfriend took her car there for a leaking heater hose and ends up with a 4900.00 invoice. She has a freaking 2004 C230 coupe Kompressor that I My girlfriend took her car there for a leaking heater hose and ends up with a 4900.00 invoice. She has a freaking 2004 C230 coupe Kompressor that I paid 3k for,two years ago,before she left on her adventure that ended up in palm desert needing a coolant hose,i.e. heater hose,I did her brakes front and bake,trans mount and a motor mount. The car was recently serviced so didn't need the 259.00 dollar service,or the 1665.00 front seat cushion she was charged for that was never replaced,or the other trumped up stuff related to the 100. hose line that was leaking. They charged 700.00 to replace the drivers side motor mount and she supplied the mount,replaced the front brakes I just replaced and a bunch of other impossible phony add ons,with a GRAND TOTAL of 1200 in parts and 3583.00 in LABOR. Now thats a way to keep the bad rap mechanics have these days going strong,15 days in the service dept and 5k of nothing is what she got for trusting the great guys of Mercedes of Palm Springs. More

RIPOFF I just had a very upsetting experience with this company. I ordered some parts for one of my old cars and never shopped the price assuming that all M I just had a very upsetting experience with this company. I ordered some parts for one of my old cars and never shopped the price assuming that all Mercedes Dealers charged the same price. A day latter I needed another part and I called to check the price. I mentioned the cost to a friend and he said he had purchased the same part for less than half from another Benz dealer. I called that dealer and the part was in fact less than half. I then asked about the parts I had already purchased and they to were less than half. I asked the parts man at Palm Springs MB if they would match the price and they said no. The result is that the new SL my wife was looking at there we are now purchasing at Walters MB in Riverside for almost $4,000 less. This place is a ripoff and gives Mercedes a bad name. More

Service Department is way overpriced They pay no attention to you unless you look like your somebody. The car is great but you cannot afford the maint. after you buy it. Service fee of $ They pay no attention to you unless you look like your somebody. The car is great but you cannot afford the maint. after you buy it. Service fee of $450 for them to even consider looking at it, what a rip off. Gouge customers, unethical, like they have no morals. I know you have to make a profit but they are beyond this. More