Mercedes-Benz of Palm Beach

Bruce came highly recommended I went for my A3/B1 service here and was recommended to Bruce in service and my experience was absolutely flawless. Not only is Bruce a friendly guy, I went for my A3/B1 service here and was recommended to Bruce in service and my experience was absolutely flawless. Not only is Bruce a friendly guy, he's got time for personal conversation and gives a warm sense of genuine caring. NOTHING you do at a Mercedes-Benz dealership is cheap; so having the right experience is key. Being in Palm Beach amplifies that sensation even further. Again, Bruce is phenomenal, made sure I was provided with transportation to leave, called me upon completion and explained the services done when I returned. I shared with him what I knew about my car, what I intended to do, he made the proper notes and no one was a "salesmen". I truly enjoyed my visit to service at Mercedes Palm Beach and love my Mercedes E-Class ever more!!!! More

Stay away..liars and disrespectful Learn from my mistake, they will act terrific to make the sale...if you do buy and have problems with your car...BRING IT BACK IMMEDIATELY....DO NOT KEEP THE CAR.....I'm st they will act terrific to make the sale...if you do buy and have problems with your car...BRING IT BACK IMMEDIATELY....DO NOT KEEP THE CAR.....I'm stuck with a new lemon running back and forth to service, 3 times and going in for a fourth. More

MERCEDES-BENZ OF PALM PEACH, IS THE STANDARD OTHER DEALERS SHOULD STRIVE TO MEET. THIS IS MY THIRD MERCEDES FROM THEM. THE EXPERIENCE AND THE PROFESSIONAL STAFF MAKE BUYING AND SERVICING THE VEHICLE DEALERS SHOULD STRIVE TO MEET. THIS IS MY THIRD MERCEDES FROM THEM. THE EXPERIENCE AND THE PROFESSIONAL STAFF MAKE BUYING AND SERVICING THE VEHICLE AND FANTASTIC EXPERIENCE... THEY KNOW THEIR PRODUCTS INSIDE OUT. QUESTIONS ARE ALWAYS ANSWERED PROMPTLY AND SERVICE IS ALWAYS EXCEPTIONAL AND DELIVERED ON TIME. THERE WAY IS TRULY THE WAY MERCEDES BENZ INTENDED FOR A CUSTOMER TO BE TREATED. FAIR, HONEST, FRIENDLY AND PROFESSIONALLY IN A WAY THAT IS SECOND TO NONE. More

Amateur hour. Badly Managed 26 cars lined up for repair work. Appointment not honored. They insist on chargin hundreds of dollars to diagnosis malfunction even though its obvious what is wrong. Rude and ar work. Appointment not honored. They insist on chargin hundreds of dollars to diagnosis malfunction even though its obvious what is wrong. Rude and arrogant. More

I contacted the dealer through the Costco auto buying program looking for a lease on the E350. Under the program the dealer is supposed to give you some sort of flat price without alot of back and forth program looking for a lease on the E350. Under the program the dealer is supposed to give you some sort of flat price without alot of back and forth which can be common. The salesman on the phone didnt want to talk price when I asked him about a specific vehicle. He wasnt very friendly about it either. He quoted me the highest price he could think of after asking me what do I want to pay. The price quoted was far above any normal range for the car. An unpleasant experience. Since I live 50 miles away, there is no way I would waste time driving to the dealer. The salesman didnt like it that I am expereinced at leasing cars and somewhat familiar with Mercedes Financial programs that will lower the monthly cost of the lease considerably. More

I have purchased or leased 4 Mercedes in the past four and a half years from this dealership. They are great people to work with. They make the buying experience very easy and fast. I can usually seal the and a half years from this dealership. They are great people to work with. They make the buying experience very easy and fast. I can usually seal the deal and be out of the dealership with my new car in about two hours. Their service department is also fantastic starting with the greeter then the service advisor, the technician, the cashier and finally the valet. I would not think of buying anywhere else. More

A+ for Mercedes Benz of Palm Beach I give them an A+ A+ for Mercedes Benz of Palm Beach I give them an A+ rating. They are very professional and extremely customer service oriented. This dealership, A+ for Mercedes Benz of Palm Beach I give them an A+ rating. They are very professional and extremely customer service oriented. This dealership, compared to the other Mercedes Benz dealerships that I went to, is definitely not your typical Mercedes Benz dealership. They represent the Mercedes Benz brand at the highest level. They didn’t just sell me 2 cars at amazing prices - they continue to provide me with an incredible experience with service. Their sales department and their service department are fabulous. Both departments have been a very positive experience for me. They always take their time explaining everything to me. The follow up is very well appreciated. If you are shopping for a Mercedes Benz or yours needs repair, in my opinion, go to Mercedes Benz of Palm Beach. They represent what I believe everyone should expect and receive from a Mercedes Benz dealership. More

they do not call you,you have to chase them,took to long to repair 2 weeks. 2 days later I had to take it back but of course according to them there was something else wrong with it.I received my car back w to repair 2 weeks. 2 days later I had to take it back but of course according to them there was something else wrong with it.I received my car back with more problems.what a nightmare. unacceptable for mercedes dealer More

This past Saturday I purchased a 2008 S550 from Jeffrey through the Coscto auto program. The experience was great! I can not say enough great things about everyone I met at the dealer, my sales rep Jeffr through the Coscto auto program. The experience was great! I can not say enough great things about everyone I met at the dealer, my sales rep Jeffrey and the Costco auto buying program. The experience was stress free while getting a very fair price. More

Rather dissappointed in the service department for the most part. Our 06 was purchased from them and the price was fair. When it comes to service is where I have a problem. The car has been in 4 times wit most part. Our 06 was purchased from them and the price was fair. When it comes to service is where I have a problem. The car has been in 4 times with three of them causing me to regret the purchase. The service writers are mostly female which is fine as long as they know what they are talking about and do not try to jerk you around. It seems they are there to comfort the older men clients than to assist a female. My wife called to make an appointment for a check engine light on two seperate ocassions. One one she was told to drive it and see if it goes out. I called and had the appointments set up. She dropped the car off and was given a loaner while they kept the car for three days and repaired a problem with the emissions. The second time she called and was told her gas cap must not have been put on properly, I again called set the appointment after arguring with the rep. This time the ignition coil was defective. Then comes the scheduled service. My wife brought in hte car on a Sat with an appointment. She was told a tire had a nail in it and it was not repairable. Fine I told her we had taken a tire warranty out throught them, but the service writter told her she had to prepay the tire and repair and collect from the warrany company. I called the warrranty company and found out they direct pay. Much more that I can wite about. Then they tried to say the tire was bald at 12,000 miles. and we would have topay for it. They finally agree to take the claim and replace the tire that day instead of the next week when I told them to send the car home with her. Now for the only good so far. My wife while backing hit the driver side mirror on another vehicle. The turn signal would not work and the dash indicator stayed on. She took the car in and one of the techs made the repair while she waited and did not charge her. He could have easily have said it would need a new unit at the tune of $500.00. He was a true gentleman and should serve as an example to the rest of the service dept. He is responsible for any return to that dealership More