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Mercedes-Benz of Palm Beach

West Palm Beach, FL

3.8
90 Reviews

4000 Okeechobee Blvd

West Palm Beach, FL

33409

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Showing 90 reviews

August 17, 2017

Recommended I bought 2 cars from Dave Wood. He is a true professional in every way and I would certainly welcome the opportunity to work with him again. More

by jssmith22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wood
Aug 19, 2017 -

Mercedes-Benz of Palm Beach responded

Thank you for your review and your kind words regarding David. Also, thank you for your business which we highly appreciate. We all wish you safe, enjoyable and healthy driving. Bob Antonelli Manager

April 17, 2017

Best Experience over all.. Probably my best car buying experience ever. Great, amicable, easy and fast service. No over selling, always straight to the point. Ask for Richard Ki More

by LarryE350conv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard King, Tony Garofalo
Apr 18, 2017 -

Mercedes-Benz of Palm Beach responded

Hi Larry. Thank you for taking the time to provide your feedback. Your kind words are greatly appreciated. Rich and Tony are key members of our team and we truly value them. Also, thank you for your business. Drive safe and in good health. Bob Antonelli Manager

April 14, 2017

differnt estimates that conflict, horrible customer service I truly feel they don't want my business, they fixed my car 6500 miles ago for $500 now I have the same prob and its $2800 all of a sudden, 5 month la More

by NikZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Antonelli
Apr 14, 2017 -

Mercedes-Benz of Palm Beach responded

Nick, thank you for your kind words towards me BUT it is very disappointing to see your review about your experience. As I has stated to you, I support your right to have your own feelings but as always, there are 2 sides to every story. The fact is that you purchased a vehicle from an outside Used Car Dealer that was out of warranty. You came to our dealership and our service management was extremely fair by convincing Mercedes-Benz to provide a "goodwill" adjustment and then Mercedes-Benz of Palm Beach absorbed the additional dollars to provide you a very small participation from yourself. This was the first service you speak of. Now, several months later and several thousand miles later, your car has a similar problem in a different area. Again, Mercedes-Benz of Palm Beach offered you an extremely fair concession on the price but not the same as previous becuase it is a different time and a different issue. The proverbial "open checkbook" cannot continue. I truly wish you the best and I hope the other dealer or dealers can satisfy your expectations. Bob Antonelli Manager

March 27, 2017

BEST SALES MAN EVER: ***MAX*** My name is Susi & my husband & myself were shopping for a new SUV. Looked @ everything & decided on a pre-owned ML 550. Our experience was truly wond More

by susi kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The one & the only "Max"!!!
Mar 28, 2017 -

Mercedes-Benz of Palm Beach responded

Hi Susi. Thank you for taking your time to provide us your feedback. Also, thank you for your kind words for Max. We all truly appreciate your business and we wish you safe and enjoyable driving. Drive your beautiful Mercedes-Benz in good health. Our best regards, Bob Antonelli Manager

March 18, 2017

redeemed As i harshly reviewed my detailed job to my car, and rightly so i must honestly say because it was not good a couple of weeks ago, i did not expect to More

by Blondsoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Antonelli
Mar 23, 2017 -

Mercedes-Benz of Palm Beach responded

Thank you for sharing your concerns. We have your file and we have attempted to contact you a few times to learn more about your concerns. At this time, we have not had any response from you. Once you are able, please contact me directly so I may assist in every way possible. Thank you. Bob Antonelli Manager

Apr 01, 2017 -

Mercedes-Benz of Palm Beach responded

Thank you for providing us the opportunity to address your concern. It is our pleasure to assist our customers every way possible. We truly appreciate your business. Enjoy your beautiful car. Drive safe and in good health. Bob Antonelli Manager

March 16, 2017

Awfull They lost some of my car pièces, my car got out of dealership dirty, they spilled something. After maintenance I had two troubles that I hade never More

by Rbegin1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph
Mar 23, 2017 -

Mercedes-Benz of Palm Beach responded

Thank you for providing feedback. I am concerned about your experience and offer to assist in any way possible. Please contact me direct ant 561-689-6363 Ext. 6221. Thank you. Bob Antonelli Manager

January 19, 2017

How to Have a Happy Experience Getting a new Car It is essential you find a dealer that appreciates you and your business. You"re just not another meal ticket at Mercedes Benz of Palm Beach, by far t More

by Nancy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Antonelli, Thomas Pruitt, Tyler Shagi, Eric Moreno
Mar 23, 2017 -

Mercedes-Benz of Palm Beach responded

I thank you for your kind words. It was my pleasure to assist you during "closed" hours. We appreciate of customers and if we can, we will. We look forward to many years of business and friendship with you and your husband. Our best regards. Bob Antonelli Manager

January 10, 2017

Absolutely wonderful experience I recently leased a new E class from Mercedes of Palm Beach and was extremely impressed with the experience. It is a class operation, which was clea More

by Ryan from Jupiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Campanella, Bob Antonelli
Mar 23, 2017 -

Mercedes-Benz of Palm Beach responded

Hi Ryan. Thank you for taking the time to provide your feedback. You are truly appreciated. Also, thank you for your business. Enjoy your incredible Mercedes-Benz. Drive safe and in good health. Our best regards. Bob Antonelli Manager

December 13, 2016

RIP OFF! Service Department RIP OFF!! Mercedes-Benz of Palm Beach....SERVICE DEPARTMENT Service department are unethical in their practices. Beware when you bring your car i More

by Victoria.MillsPB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
October 14, 2016

STELLAR, FABULOUS, THE BEST OF THE BEST Shortly after moving to Florida, I purchased my second Mercedes from MB of Palm Beach. This dealership is absolutely incredible from top management t More

by Soozyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Lederman, Joe Beresford, Eric Moreno
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