Mercedes-Benz of Palm Beach

Service lacked follow up to customers. to begin by saying all my cars are mercedes love everything about them .my 2011 c63 had a brake module problem which my mercedes mechanic could not do to begin by saying all my cars are mercedes love everything about them .my 2011 c63 had a brake module problem which my mercedes mechanic could not do because it had to be programmed (dealer).took the car to mercedes of palm beach left it there for 4 days for a one day fix got the car late friday evening after calling day after day to see the progress story was they shipped the part and it hasnt arrived 4days shipper from within USA ,ok i went with that story got the car $2255.76 later was told my wheels need balancing my rotors are wearing etc not a problem when i took the car in .on driving the car home the brakes was pulsating steering was uncontrollably,called my service writer and complained kept on getting the same answer they know nothing about that (really frustrating) i took the blow but would not ever take my cars to them ever More

HAPPILY PLEASED We rated them 4 stars instead of 5 because no one is perfect, but Mercedes Benz of Palm Beach goes above and beyond to give you their best every time, We rated them 4 stars instead of 5 because no one is perfect, but Mercedes Benz of Palm Beach goes above and beyond to give you their best every time, and if not, immediately correct any mishaps when they occasionally occur. Special accolades to our service advisor ERICA and the service manager RON YANNI whom embody terms like "Quality", "Customer Service", and "The Best or Nothing". More

Recommended I bought 2 cars from Dave Wood. He is a true professional in every way and I would certainly welcome the opportunity to work with him again. I bought 2 cars from Dave Wood. He is a true professional in every way and I would certainly welcome the opportunity to work with him again. More

Best Experience over all.. Probably my best car buying experience ever. Great, amicable, easy and fast service. No over selling, always straight to the point. Ask for Richard Ki Probably my best car buying experience ever. Great, amicable, easy and fast service. No over selling, always straight to the point. Ask for Richard King, you will thank me later!!!!! More

differnt estimates that conflict, horrible customer service I truly feel they don't want my business, they fixed my car 6500 miles ago for $500 now I have the same prob and its $2800 all of a sudden, 5 month la I truly feel they don't want my business, they fixed my car 6500 miles ago for $500 now I have the same prob and its $2800 all of a sudden, 5 month later?!?! but they said they'll be kind to me and do it for $1600... Bobs a good guy but this isn't how you attract or even keep customers. Mercedes of Del Ray is the place to go and be treated fairly. More

BEST SALES MAN EVER: ***MAX*** My name is Susi & my husband & myself were shopping for a new SUV. Looked @ everything & decided on a pre-owned ML 550. Our experience was truly wond My name is Susi & my husband & myself were shopping for a new SUV. Looked @ everything & decided on a pre-owned ML 550. Our experience was truly wonderful! The reason being our Salesman Max who went to bat for us to drive the vehicle off the lot in the most perfect condition as possible. Love our SUV! Thank you Max for your honesty, hard work, & being there for us during this experience. So appreciated!!! More

redeemed As i harshly reviewed my detailed job to my car, and rightly so i must honestly say because it was not good a couple of weeks ago, i did not expect to As i harshly reviewed my detailed job to my car, and rightly so i must honestly say because it was not good a couple of weeks ago, i did not expect to get a response to my review but Mercedes benz did. After speaking with Bob Antonelli, who listened to my complaints - offered to redo the detailed job, and YES!!!! it was outstanding, plus they added some surprise extras. I am deeply grateful to have been heard, taken seriously and to the outstanding work on my car! I'm in love with Mr Bob Antonelli and mercedes benz of palm beach ;) MY CAR LOOKS FKNG AWESOME! drove forever with the top down and half naked (tanning) lol... Of course i will be back for future services and so should you. More

Awfull They lost some of my car pièces, my car got out of dealership dirty, they spilled something. After maintenance I had two troubles that I hade never They lost some of my car pièces, my car got out of dealership dirty, they spilled something. After maintenance I had two troubles that I hade never had before, my vehicule is almost new. Customer service is really not what you expect from mercedes, do not go There, I wrote and spoke to them but nothing was done, my car is worst far worst after my maintenance and reparations, they charged me for all of this. Bad bad bad....... More

How to Have a Happy Experience Getting a new Car It is essential you find a dealer that appreciates you and your business. You"re just not another meal ticket at Mercedes Benz of Palm Beach, by far t It is essential you find a dealer that appreciates you and your business. You"re just not another meal ticket at Mercedes Benz of Palm Beach, by far the best dealership in South Florida. The sales manager Bob Antonelli who was available by cell phone after hours actually invited us into the showroom on his time off to accommodate us. My c300/2010 honey (under 20,000. mile) suffered a ToTal Loss over this past Christmas. Do not lend cars to offspring. Bob's knowledge of the Mercedes product past and present was impeccable and impressive. It was without a doubt the best sales presentation I ever experienced. I opted for a C300/2017. On pick up day, I had additional superb assistance with my salesman, Thomas Pruitt, business manager,Tyler Shagi and Eric Moreno who patiently introduced me to the mechanical and technical aspects of the new car. More

Absolutely wonderful experience I recently leased a new E class from Mercedes of Palm Beach and was extremely impressed with the experience. It is a class operation, which was clea I recently leased a new E class from Mercedes of Palm Beach and was extremely impressed with the experience. It is a class operation, which was clear throughout the process. Rich Campanella was great as was his manager Bob Antonelli. Will absolutely go back again. More