Mercedes-Benz of Palm Beach

Jim Murphy showed me a car and was outstanding! He was thorough, helpful, knowledgeable, not pushy and knew exactly what I needed. I highly recommend giving Jim a call when you're in the market for a ne thorough, helpful, knowledgeable, not pushy and knew exactly what I needed. I highly recommend giving Jim a call when you're in the market for a new vehicle - he will walk you through it professionally and efficiently. More

Nicolas, Shane & Stephen were great to work with. They made my car buying experience very easy and quick. They all work great and efficiently together. made my car buying experience very easy and quick. They all work great and efficiently together. More

Horrible Experience I have a 2012 E350 convertible. It is one of the cars for which there was a recall due to dangerous air bags. I received the first notice from Mercede I have a 2012 E350 convertible. It is one of the cars for which there was a recall due to dangerous air bags. I received the first notice from Mercedes in 2017. The dealership kept telling me they didn't have the parts. Six months ago I received another notice from Mercedes saying my dealership had the parts in stock and I should call to make an appointment. I called that day and was told they did not, in fact, have the parts. Last week I received a call from this dealership telling me the parts were finally in and I should make an appointment. Because of the past experience I asked the woman if she was certain that the parts were there. She assured me they were and we made the appointment for July 21 at 9 AM. I cancelled my plans for the day and made arrangements for a friend to drive the 20 or so miles to pick me up as, due to the Covid situation, I didn't want to spend the 2 1/2 hours she told me it would take, in the waiting room. When I walked in to the service office area everyone was wearing a mask except for a woman sitting at the reception desk. She had a mask on but it was below her chin. She left it that way the entire time I was waiting. When I finally spoke with the gentleman who was assigned to write me up, he called the parts department only to be told they did not have the parts. My trip was a total waste of my time. All the service representative had to say was "I'm sorry". Not "Is there anything we can do to make this better," or even "Can we at least give your car a wash?"......nothing. The Service manager came over and the only thing he had to say was the same "I'm sorry". They directed me back to my car. I have a call in to the manager of the facility but so far, no response. This is what the dealership calls Customer Service. More

Insulting and Misogynistic Treatment When I entered the dealership which is under construction, I was first ignored. When someone came to talk to me, (I think his name was Tim, but not s When I entered the dealership which is under construction, I was first ignored. When someone came to talk to me, (I think his name was Tim, but not sure) he said it would be a few minutes as everyone was busy. I said that was fine, no hurry. I then heard him go to the phone and call someone and he said, " Are you busy, I need someone to come talk to this little woman who is here." I found this very offensive, but I did not comment. To refer to me "as a little woman" was very degrading. The salesman came out and we walked over to see the car. He was very aloof. After looking at the car and sitting it for a while, he finally asked if I wanted to test drive it. I said yes. We drove it and he didn't say much as I tried to engage. Didn't talk about the vehicle. When we got back (it was Saturday), he took my information and said he would get back to me on Monday with numbers. I said that was fine. It is now almost a week later and still nothing. I guess this "little woman" wasn't worth their time. I wish I could remember his name. He just moved from Long Island (maybe Robert or Richard). I guess he didn't impress me enough to remember. More

Service prices are 40 percent higher than in Massachusetts and parts prices quoted for repairs are more than 35 percent OVER list price. The parts department is virtually nonexistent and mot Massachusetts and parts prices quoted for repairs are more than 35 percent OVER list price. The parts department is virtually nonexistent and motivated support is solely lacking. The entire dealership was torn down in May 2019, and now in June 2020, more than a year later, the frame of the new building is partially completed, and completion is unlikely anytime in calendar year 2020. For a Mercedes Benz dealership, this is unacceptable and insulting to any customer. Operating out of trailers is unacceptable for any dealership, let alone a luxury car dealership. How Mercedes Benz, USA permits this low standard is anyone’s guess. More

Paid for Service A and B During Service B (car detail included) I was quoted $1750 for 4 brand new tires which I refused. I gotten two brand new tires after only a year at the During Service B (car detail included) I was quoted $1750 for 4 brand new tires which I refused. I gotten two brand new tires after only a year at their insistence at service A. After refusing my service employee said "wow, really?" and totally changed his demeanor. I then got my car back after 3 hours of servicing to find out that my car had not been washed or cleaned inside (confirmed by service follow up call that both are included in all service plans). More

I am new to Florida and feel blessed to have Aaron Killian from MB of Palm Beach as my service manager. He was extremely professional and his post service follow up is the best I have ever experience Killian from MB of Palm Beach as my service manager. He was extremely professional and his post service follow up is the best I have ever experienced. More

Acura loss of Lauren Walton is a huge gift to Mercedes I bought an Acura RDX a few weeks ago from Lauren Walton. Lauren is no longer working at the Acura dealership. Lauren now works for Mercedes. I hav I bought an Acura RDX a few weeks ago from Lauren Walton. Lauren is no longer working at the Acura dealership. Lauren now works for Mercedes. I have NEVER come across a sales person like Lauren who not only truly cares, but goes above and beyond for her clients. Lauren meet me at 6pm for over an hour to work on a technical glitch I was having on my car. Lauren no longer even works for Acura, yet she took her time to help me. I am so blown away by her work ethic. She is a complete gem and gift to Mercedes. I have already steered friends in the market for Mercedes to Lauren. TI would have had to drive to the dealership and spent hours there vs her being so unbelievably generous and coming to meet me. You can't go wrong purchasing your Mercedes if you buy with Lauren. More

Started out great but The salesperson, Richard King, I worked with is perhaps one of the most patient I have encountered. I told Richard, I might get a 458 from the Ferrari The salesperson, Richard King, I worked with is perhaps one of the most patient I have encountered. I told Richard, I might get a 458 from the Ferrari store next door if this MB purchase goes well. But the post-purchase experience and support was a colossal nightmare. Car was CPO-ed by this FL dealer and shipped from FL to CA. And car could not pass SMOG in CA. I went to 3 SMOG stations and they kept telling me to drive more. Soon I began to suspect the car may had downpipes or a modified ECU. It later was confirmed by the Richard that the previous owner had a tune in the car. This was, according to his service manager "not detectable" during the CPO process. Richard tried to help me out by communicating with my local MB dealership in CA. That didn't go very smooth either. MBUSA eventually got involved and the issue is finally resolved. Until today no official apology whatsoever from this FL dealership. What an utter disappointment. More

10 years of great service I have been going here for years. I had a 2008 Eclass, 2010 Eclass, 2012 Eclass and a 2014 CLS 550. I always had them serviced here and they have bee I have been going here for years. I had a 2008 Eclass, 2010 Eclass, 2012 Eclass and a 2014 CLS 550. I always had them serviced here and they have been excellent. I had one car repaired from an accident in their body shop and I had a good experience there as well. My service manager is Kristy Johnson and she has always take the time to get me in and out as fast as possible, I currently live closer to the North Palm Beach location but still go to this location for the service. More