Mercedes-Benz of Oxnard - Service Center

If you are in the market for New Mercedes Benz replacement parts I would highly recommend Mercedes Benz of Oxnard as your "One-Stop-Shop" for Factory Replacement parts! John Berka who works in the replacement parts I would highly recommend Mercedes Benz of Oxnard as your "One-Stop-Shop" for Factory Replacement parts! John Berka who works in the parts department has all of the attributes of a factory trained parts professional. He is fast courteous and most of all gets you the right parts that you need the First Time! I have dealt with many other parts personnel over the years at many other dealers but none have been able to match his sincere concern for acquiring the proper detailed information necessary for getting the proper replacement parts for my particular application. I would also like to give due phrase to Vanessa who works as the receptionist / cashier. She has a wonderful friendly cheerful truly helpful personality and is likewise fast and efficient as well. I usually do not take the time to remember the names of cashiers at car dealerships but my standard bad habit ends here with Vanessa. She has a way of making you as a customer feel very special indeed! She always takes the time to acknowledge me by saying hello to me by name when ever I enter the parts and service area which is truly unusual in this fast paced day and age. Cashiers at dealerships can often times get over looked as very important attributes to a car dealership but they are often times the First and ( or ) Last person that the customer comes in contact with at the dealership that is why I am taking the time to recognize her and her professional importance to this dealership team. First time impressions are Very important! Good Job Vanessa! More

Just want to pass on a sincere thank you to you and your Staff for recent service, upgrades and repairs to our ML-350 and CLK-350. In particular Mark Interlicchiam provided exceptional Customer Service, Sup Staff for recent service, upgrades and repairs to our ML-350 and CLK-350. In particular Mark Interlicchiam provided exceptional Customer Service, Support and Care. In the almost 2 years that we have used your Mercedes Service Department the Service and Support has been very good. More