Mercedes-Benz of Oxnard - Service Center

Do not go there!!! The worst experience ever. I'm not sure if they just have attitude always or it's because I came with my friend's old car. I came around 7 pm today (m The worst experience ever. I'm not sure if they just have attitude always or it's because I came with my friend's old car. I came around 7 pm today (march 14th), I was checking the gle coupe as I came to the sales rep to ask for a key to see the car from inside, he came back and told me that some other sales rep is holding the key with other customers so key is not available. As I looked inside I saw there was no customers inside at all, when I said it to the sales rep he then told me that they lost the key. Anyway when asked the manager he said that one of the salesman took the key home. I highly recommend you to buy your car from other dealerships and myself will never come back to this dealership. I also check out most of their reviews and found out that most of them isn't real people that bought there. More

Service for my GLA 250 Awesome service! Kenny is the best!! My loaner was ready and service to my car was done great, washed and ready to be picked up on time. Awesome service! Kenny is the best!! My loaner was ready and service to my car was done great, washed and ready to be picked up on time. More

Poor/Bad service provided by either of these individuals. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation. Not a even common courtesy to return phone/voice-mail and e-mails back to attempt to resolve the problem or to apeace the situation. More

Great customer service, friendly and honest advice, clean facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient. facility, always returns phone call promptly, always willing to fit you into an accomandating schedule, and location is convenient. More

I purchased a 2011 Smart car from this dealership and within 2 weeks and only 700 miles I started having electrical trouble with the car. I was told I would have to wait 7 days for the part to come in to within 2 weeks and only 700 miles I started having electrical trouble with the car. I was told I would have to wait 7 days for the part to come in to replace the def part. I got the car back and on the way home the trouble came back. Call the dealership expressing my concerns about the vehicle I had just purchase and was told you own the car now not us. This is no way to take care of you customers. The car went back to the service center where they had to keep the car for 7 days to get to the bottom of the electrical problem. When calling and leaving messages for the sales manager, service manager, and the finance manager, I had to repeatedly call them back since they failed to return my calls. I only had one person at this dealership that would return my calls and that was my service adviser. Overall I wish I had never step foot in this dealership to buy my Smart car. I should have gone somewhere else like Beverly Hills. They say the belong to Auto-Nation but their customer service does not show it. I purchase 4 cars from Power Honda in Valencia which is an Auto-Nation dealership as well and was always treated like a friend and not just a customer. More

I made an appointment for my 2003 C230 Kompressor's Service A but ended up spending $2448.00 for extra repairs that were diagnosed after my extended service contract expired. It seems to me that most c Service A but ended up spending $2448.00 for extra repairs that were diagnosed after my extended service contract expired. It seems to me that most cars detriorate after five years of ownership and it is not just MBZ. I religiously made the necessary maintenance that was recommended by the manufacturer or every time the service reminder signs goes off in my dash board but the discrepancies were not discoverd at those times I was at the dealership service stations. Your employees were great in explaining what have to be done to my car. More

I have been serving on active duty in the military for the past 26 years and have experience with multiple dealerships both in and out of the continental U.S. I can unequivocally say that the service de the past 26 years and have experience with multiple dealerships both in and out of the continental U.S. I can unequivocally say that the service department and particularly my Service Advisor Mr. Angel Duran deserves special recognition for all that that they have done for me and my family. We had recently purchased an extended warranty for our vehicle and as a result of a typographical error the vehicle had been devalued, essentially limiting the amount of service that was to be covered. After discovering this discrepancy during a recent service visit, Mr. Duran took it upon himself to deal directly with the warranty company to correct this administrative error. As a result of Mr. Duran's hours of perseverance the warranty company corrected the error and covered the claim, saving my family thousands of dollars. We are in the process of moving to a nearby city that has a Mercedes Dealer but as a direct result of Mr. Duran's actions I will most certainly be traveling the extra distance to bringing our vehicle to the Mercedes Oxnard dealership for service. Additionally I have and will continue to recommend the Service Department to anyone I find in need of mercedes service. More