Mercedes-Benz of Oxnard - Service Center

This review is for the service department at Mercedes-Benz of Oxnard. I had originally brought my car to a trusted family mechanic to see what the problem was when a check engine light turned on Mercedes-Benz of Oxnard. I had originally brought my car to a trusted family mechanic to see what the problem was when a check engine light turned on. And they advised me that it was a problem with a certain part that dealt with the transmission. However, they could not do the repairs because Mercedes would not sell them the part so we would have to bring it to Mercedes. They advised us that the part would cost around $450-$500. However, when we brought the car to Mercedes, they gave us a service estimate of $4500. So we paid the $4500 and while the car was in their care, another check engine light turned on and they advised us that it would be another $1600 to repair that issue. They had the car for two months when they finally returned it to us on the same day within hours of receiving the car another check engine light turned on and they advised us that it would be another $1800 to fix that light. November 2023 we had also brought the car in for another light issue which cost around $2500-$2800 and with in that same service, another light came on and they advised us it would be an extra cost. The total cost of repair in November around $3400. The repair service at Mercedes of Oxnard seems very Untrustworthy, With the Estimates constantly changing from the initial amount. They take no accountability and constantly attribute the issue to the car being older. How is it that we bring the car in for one check engine light issue and they say they fixed it only for two more lights to turn on… at what point as a consumer do I start to mistrust them and believe that the new issues are of their doing to make extra money. Because everyone knows most of a dealership’s profit comes from the service department. These people do not take accountability and I want everyone to be aware and beware before they bring their car in for service and have to deal with the same shady business tactic and practices that we have had the misfortune of deal with with. I’m sure we are not the only people they are pulling this stunt on, I also believe they were trying to take advantage of my dad because it seems like he’s not very English fluent and because of his accent. It was only when I began to speak to the service advisor that they seemed to change their tune. It seems like every time we bring our car in for service for one issue they find many more issues to charge us thousands of dollars more for. Please help, the car has been in their possession for three months now and we do not want to keep paying them thousands of dollars. They keep telling us it’s one problem and conveniently for them more problems arise that cost us more money. More

My worst car service experience ever. On 19 May 23 I went Mercedes Benz of Oxnard to address two issues with my car. 1. When charging at level 3 charger message appeared that vehicle is On 19 May 23 I went Mercedes Benz of Oxnard to address two issues with my car. 1. When charging at level 3 charger message appeared that vehicle is not accepting DC charge and service is required. 2. When parked, front suspension going down, unbeknown to me causing damage to front end shroud on parking curb/stop when backing from parking spot. Service Advisor stated that parts need to be ordered and it will take at least 10 days maybe longer since holiday was coming. After two weeks I called and was advised That parts are in, so I made an appointment to bring in the car, 28 June. At this time there was mention of the cost of the repairs, I was under impression that it will be covered under warranty. Few days later I check on the status and was told that parts need to be order, I stated that parts should be in. On 7 July I was presented with $1362.3 bill with statement that it was my fault that car was damaged, that I must have push the button to lower my car (US models do not have that function) and was advised not to park over parking curb/stop. Repairs were done haphazardly, front panel and side panel are misaligned, when I pointed this out, service advisor said why I did not show it before, where is the quality control? During my last visit on 20 July, I was given phone number to Mercedes Benz Customer care. More

The service personal at Mercedes Benz in Oxnard were caring, considerate and hospitable. Especially Barry Taylor who I wish to personally thank! Keep up that loving spirit to your customers! Cheers caring, considerate and hospitable. Especially Barry Taylor who I wish to personally thank! Keep up that loving spirit to your customers! Cheers More

Please avoid this place at all costs. Or it will cost you lots of time. If they break something while they are working on your car they will deny it. Even if it’s very obvious it doesn’t Or it will cost you lots of time. If they break something while they are working on your car they will deny it. Even if it’s very obvious it doesn’t matter because they will lie about it. This happened when I had a windshield repaired and they damaged the headliner on the interior. They said it’s impossible for this to happen because they do it from the outside. I think they are in denial because it did occur. When somebody lies to you they usually try and flip it and make it sound like you are the liar. That makes it worse. When I brought it in to fix the headliner and do other work, another new sound from my axle started after I brought it in. They could not figure out the problem after having it in their possession for a week. So, my attorney advised me to get the car from them before next step. I am getting the problem fixed at another shop and they will document the problem for my attorney. If you’re reading this do not go to this shop they are a disaster. More

Well I wish I read the reviews about Mercedes-Benz of Oxnard before I bought two Mercedes-Benz cars and brought my daughter to buy a third one I brought my car in for a service that's never been seen by Oxnard before I bought two Mercedes-Benz cars and brought my daughter to buy a third one I brought my car in for a service that's never been seen by anybody else but Mercedes-Benz when they washed my car whoever was using the pressure washer got too close to the bumper and peeled the paint right off the car then they tried to hide it from me like I wouldn't notice this was a 1 inch wide 6 inch long paint removed area this was the fourth service I've gotten for this particular car and every other time they pulled the car right up next to me this time they backed the car up to me I believe so I didn't see the paint that was removed from my bumper I came home and then went to the store about an hour later when I approached my car I immediately noticed the paint removed from the bumper I called the dealership right away this was over the holiday weekend of July 4th and at the end of the day so they asked me to bring the car back on Tuesday at 9:00 a.m. they started to deny and back pedal of how they didn't do this or didn't know if they did this and I called xxxxxxxx they knew what they did they just didn't want a cop to it they didn't want to fix it and I got upset dropped a few f-bombs and left all I was asking was to be made whole and to paint the bottom of the bumper so after buying three Mercedes-Benz from them come to find out that they're not very honest they have no integrity and do not stand behind their product or the work that they do I will never buy a Mercedes-Benz from these people ever again maybe I'll just get a BMW More

To whom this may concern: I have been a Mercedes owner for 5 years . This is my second vehicle . I had my vehicle burglarized and the rear passenger window was how the acclaent gained access. The alarm di for 5 years . This is my second vehicle . I had my vehicle burglarized and the rear passenger window was how the acclaent gained access. The alarm did not sound when my window was busted ? I’m uncertain as to why. Furthermore concierge was not available to assist me. I was informed by my car insurance agent that my vehicle was ready. No communication from Mercedes themselves. Upon to pick up the vehicle it was infact NOT ready for pick up. Adhesive gupped on the weather strip and all over my passenger door along with the rear passenger door panel. I have many photos to show. To add I was erroneously charged $100+ dollars for gas when my car was a quarter of the way full? 🤔 hmmm In addition the vehicle was filthy and brown film was all over my driver and passenger door. Keep in mind my GLE is jet black. I was routed to Javier Bernal who advised the vehicle should have been better inspected and the visible brown film would be corrected . Keep in mind there were zero issues to the vehicle cosmetically prior to dropping it off. I was informed about detail had been complete and I can come pick up my vehicle . I paid $50 for a ride to Mercedes’ dealership as my insurance agency was not aware of the issue and my rental time alotted had been up. When picking up my vehicle unprofessional Zeev Goldshmit was routed my way and agreed about 1. The detail wasn’t subpar 2. The weather strip was infact a brown color vs black . He the stated there’s nothing I can do about this! And walked away. Whenever is this behavior okay? He seemed pressed for time and treated me as if I was inconveniencing him. He got aggressive when he was asked for his name and the repair POC. The driver passenger window Weather strip was NOT brown prior to the drop off I’d like to have Mercedes Coorperate contact me with a resolution S. Colvin. I’m being charged for a service that I did not fully receive to add damages were done to my vehicle in result of a window repair This is my formal complaint and I would appreciate a response to correct this gross matter HELP Unsatisfactory Service Unsatisfied Customer More

I had car towed and left messages and no one called back for two week and was told they didn’t get my messages from Zeev very unprofessional for two week and was told they didn’t get my messages from Zeev very unprofessional More

The service at this dealership is awful ！ I will never want to buy or fix my car there. Terrible service 😓 want to buy or fix my car there. Terrible service 😓 More

Absolutely awful experience. I usually go to the Dealership in Santa Monica believe me would be worth the drive in the future. This dealership lacks follow up and overall professional communicati Dealership in Santa Monica believe me would be worth the drive in the future. This dealership lacks follow up and overall professional communication. Not only were my services delayed I had to initiate the whole process which was completely exhausting. I am very accustomed to the service provider reviewing the services provided and fees at the completion of service and it never happened. I mean really I have no idea what is going on at the Oxnard Dealership. What I know for sure is there is NO reason to go back. Drive else where definitely worth the wait. More