Mercedes-Benz of Owings Mills - Service Center

My salesman Elliott Bourne was extremely accommodating to me as I didn’t have to bring my car to the dealership for my repair. He made it so convenient for me as he picked it up from my home and left me with me as I didn’t have to bring my car to the dealership for my repair. He made it so convenient for me as he picked it up from my home and left me with a replacement loaner. The work on my car took longer than anticipated however, Elliott and Christian kept me well informed during the whole process. I was extremely pleased with the level of personal service provided. More

We have used this dealer for over 10 years. Our service adviser is Kyle Harris We are very happy with Kyle and this dealer Elisabeth and Dieter Langendorf Our service adviser is Kyle Harris We are very happy with Kyle and this dealer Elisabeth and Dieter Langendorf More

Very reliable and easy to deal with. They deliver excellent service. Murphy Tedrick is always helpful They deliver excellent service. Murphy Tedrick is always helpful More

I’ve owned two Mercedes vehicles and have used the service department at this dealership for all of my routine maintenance for the past few years. The work is always done with high quality and in a ti service department at this dealership for all of my routine maintenance for the past few years. The work is always done with high quality and in a timely fashion as well. Before coming to the Owings Mills location, I used another Mercedes dealership in the Baltimore area that was close to where I was living at the time and quite frankly I had some negative experiences there including suggestion of services that were ultimately not necessary. On the contrary, the Owings Mills location gives fair and honest assessments and is the only location that I trust in the Baltimore area. Murphy Tederick has been my service advisor for my past few visits and I’ve had good customer service interactions with him each time. He always gives clear explanations of required maintenance and suggested services and I can tell that I’m getting an honest assessment of work that actually needs to be done. This is in contrast to other places I’ve been where they often try to find as much work to do as they can so that you will have to spend as much as possible. I have never had that feeling of price gouging at the Owings Mills location working with Murphy. More

My service was quick and done properly, Service specialist Murphy was very helpful and a pleasure to work with. specialist Murphy was very helpful and a pleasure to work with. More

Murphy has been very helpful getting my vehicles serviced. Excellent customer service and always available to help! serviced. Excellent customer service and always available to help! More

Mercedes Benz of Owings Mills always has very good costumer service. They always answer all my questions and go the extra mile to satisfy my needs. Thank you M-Benz is OM. I love my car! costumer service. They always answer all my questions and go the extra mile to satisfy my needs. Thank you M-Benz is OM. I love my car! More

Great customer and repair service - nothing else to add to the above comments at this time to the above comments at this time More