Mercedes-Benz of Owings Mills - Service Center

Ii had to bring the car in unexpectedly due to user error. Stephanie assisted with taking care of needs by providing great customer service and addressing my concerns. error. Stephanie assisted with taking care of needs by providing great customer service and addressing my concerns. More

Stephanie at Mercedes of Owings Mills is a pure Rockstar. She explains things to a simple form in order for me to understand. Trust has restored because I have had my doubts with previous Service Writers. Ve She explains things to a simple form in order for me to understand. Trust has restored because I have had my doubts with previous Service Writers. Very Organized and Cleaned waiting area…. More

Customer service was superb. Detailed explanation of repairs. Excellent. Very pleased. Awesome job. Thank you. Detailed explanation of repairs. Excellent. Very pleased. Awesome job. Thank you. More

Jay Woodson is amazing he has always answered and resolved all of my problems. Excellent customer service and very respectful. resolved all of my problems. Excellent customer service and very respectful. More

Jay was my service advisor and just saying he is awesome is not enough. This young man is exceptional!!! He provided me with customer service that should be modeled by other employees. From the moment I wal is not enough. This young man is exceptional!!! He provided me with customer service that should be modeled by other employees. From the moment I walked in to the time I left, He made me feel like I was at a top notch dealership. He provided top notch customer service. He deserves to be commended. Many Thanks 💯 More

Outstanding service . Employees friendly. Service rep Jay Woodson explained everything and answered all of my questions Employees friendly. Service rep Jay Woodson explained everything and answered all of my questions More

Service was great my agent Jay Woodson updated me on the entire process as they worked on my vehicle entire process as they worked on my vehicle More

Owings Mills Mercedes Benz dealership is a very professional establishment. Everyone pitches in to help customers whatever needs they have at the dealership. Fran took very kind professional care professional establishment. Everyone pitches in to help customers whatever needs they have at the dealership. Fran took very kind professional care of my wife and I during our purchase and a couple of visits to the service department. They say they "treat you like family" and I felt that way too. More

Amazing customer service I would recommend Murphy Tederick, to anyone who wants an EXCELLENT service advisor in Mercedes Benz of Owings Mills! Tederick, to anyone who wants an EXCELLENT service advisor in Mercedes Benz of Owings Mills! More

Always courteous, businesslike and efficient. Working with the service department is very easy,\. Have worked with Jay Woodson and have always found him to be very good at explaining what needs t Working with the service department is very easy,\. Have worked with Jay Woodson and have always found him to be very good at explaining what needs to be done and getting it done. More