Mercedes-Benz of Owings Mills - Service Center

My Service Advisor is Andre Goppy and he is the consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what serv consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what service is needed If things are not going according to schedule he will let you know and will explain in detail the reason for any delay. Among other things Andre has a warm and pleasing personality and just downright nice nice person. I would highly recommend Andre Goppy as a Mercedes Benz Service Advisor. As for me, Andre is the best Advisor I've had since I've been with Mercedes Benz and I'e been a customer since 2002. Thanks, Janet Hamlett More

This was the first time I met JoAnn and she is as knowledgable about the Mercedes product as anyone I ever met. She made time to sit and talk with me about my car and what I should expect. Zach pe knowledgable about the Mercedes product as anyone I ever met. She made time to sit and talk with me about my car and what I should expect. Zach performed a flawless service and I was on my way. I will miss Laverne as my service writer, but JoAnn is an excellent replacement. The service department at R and H is without a doubt the nicest and easiest place to do business. More

Laverne peters is a great example of excellent coustomer service she linsten to my problems and gave me many option that i could choose from. She give service with a smile. Even when i was really frustrated service she linsten to my problems and gave me many option that i could choose from. She give service with a smile. Even when i was really frustrated she kept her cool. She as excellent worker. More

I went to the dealership on Saturday. Wanted them to check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitti check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitting in a garage and there was a drastic temperature change. Laverne took care of me right away and Zach the technician checked both tires thoroughly. More

laverne was a great service advisor. she took cares of my needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will make sure to work with her in the future.. More

My husband purchased a vehicle from Cederic a few months ago, and we were impressed with his proffesionalism. He was straightforward and easy to work with. I have an older Mercedes and cederic was kind enou ago, and we were impressed with his proffesionalism. He was straightforward and easy to work with. I have an older Mercedes and cederic was kind enough to help me in the service department. He also introduced me to the paint guy Ray who did a remarkable job in fixing the scratches on my car. Thanks again guys More

George was recommended to me from a friend. I must say he lived up to his reputation in the auto sales business. I love my new car and the intrest rate so i wll assure you the next benz i get will come t he lived up to his reputation in the auto sales business. I love my new car and the intrest rate so i wll assure you the next benz i get will come through George and R&H. I've told all my friends. Not only was George very professional he was accommendating and sincere. George really cared that i was 100% happy with my selection and was very patient. Thanks for the high quality car and high quality salesman. Dante Daniels More

I had a great experience at R&H Mercedes. The service was great the people were very helpful and I had a great overall experience. The pricing was competitive although no one likes to spend money on car serv great the people were very helpful and I had a great overall experience. The pricing was competitive although no one likes to spend money on car service. Job well done R&H Mercedes. Thanks Heather Walk. You gave BMW service a run for their money. More

I had a problem that cropped up while driving. I called Laverne and she got me in immediately. Zack was able to repair the car while I waited. John and Lisa offered me a loaner in case I needed to get ba Laverne and she got me in immediately. Zack was able to repair the car while I waited. John and Lisa offered me a loaner in case I needed to get back to work. I have always been treated with respect and concern for my transportation needs. Only place I will ever have my Mercedes serviced. More

i brought my 2008 mercedes to service first, they didnt i brought my 2008 mercedes to service first, they didnt use factory recommended motor oil second they changed off my generic parts and accessories i brought my 2008 mercedes to service first, they didnt use factory recommended motor oil second they changed off my generic parts and accessories i have to go throught the chief mbusa office the case manager there at headquarter fixed but this dealer is just a dishonest business DONT GO More