Mercedes-Benz of Owings Mills - Service Center

Laverne Peters is the BEST service advisor I've had. She goes over and beyond the call of duty to assist the customer. She explains every detail so there is no confusion. She is very pleasant and professi goes over and beyond the call of duty to assist the customer. She explains every detail so there is no confusion. She is very pleasant and professional. More

I came into the showroom not expecting to buy a new car. Mr. Johnson and his fellow staff made it possible for me to purchase a new E class car. Mr. Johnson and his fellow staff made it possible for me to purchase a new E class car. More

R&H Motors accomodated me on Sat. of the Fourth of July weekend. I had only arrived in Baltimore the night before and my car wouldn't start once and then the battery light came on and remained on.I t July weekend. I had only arrived in Baltimore the night before and my car wouldn't start once and then the battery light came on and remained on.I thought I needed a battery replacement. R&H diagnosed the problem and in fact, the battery was fine but the crank sensor had failed. The car right there in the service area would not start. R&H provided me a loaner car. And on Tuesday July 5th I received a call that my car was repaired. The service staff was so attentive and competent...and all this on a holiday weekend. I would buy a car in a heart beat from this dealership just based on the way I was treated by their service personnel. More

I have had 8 vechiles in my lifetime. Thus far, I have I have had 8 vechiles in my lifetime. Thus far, I have never had such positive experiences as those with R&H Motor Cars. All of the employess are f I have had 8 vechiles in my lifetime. Thus far, I have never had such positive experiences as those with R&H Motor Cars. All of the employess are friendly and helpful and Mr.Andre Goppy is an exceptional. He presents himself in a very professional manner and he is very knowledgeable. The R&H "Know Your Vehicle Treatment Plan" is the most helpful device I have every received regarding any vehicle. For the first time, I understand the service needs of my car. And further, there are graphics and explanations that show what the current conditions, and future expectations of the repairs/results. The environment at R&H Motor Cars is pleasent and inviting because every person there seems interested in making it a wonderful place to go with car problems "great or small." Purchasing a vehicle from R&AH has made it easy for me because beyond the purchase of the car is an excellent support system of maintenance to enhance the longevity of my investment. I am very impressed with this business. More

Mike Boesenberg was very courteous, professional and knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would d knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would definitely recommend this salesman and dealership to my friends and family. More

Derek Bodo is an execeptional service advisor. His professional approach, extensive knowledge of vehicle issues and smooth and respectful approach to providing solutions to a customers problems is top professional approach, extensive knowledge of vehicle issues and smooth and respectful approach to providing solutions to a customers problems is tops in my book. If only more dealerships had person's like Derek that put the customer first and not money first, most customers would then not mind paying for legitimate work that must be completed to keep the vehicle running safely and effeciently. Thank you Derek again for outstanding Service!! John More

Laverne Peters made the appointment for me and was extremely helpful and attentive. April Holland was there when I brought the car in and took great care of me. They are always helpful and friendly. extremely helpful and attentive. April Holland was there when I brought the car in and took great care of me. They are always helpful and friendly. Will certainly return for any future service needs. More

Rick Astaria clearly understands and appreciates his customers. I dealt directly w/him and found him to be an uniquely approachable GM. He would be the sole reason for me to continue being a customer of customers. I dealt directly w/him and found him to be an uniquely approachable GM. He would be the sole reason for me to continue being a customer of the R & H Motors/Mercedes-Benze Service and Parts Dept. Debbie Ramsey/Baltimore, Md. More

Andre is a friendly service rep. He is always willing to take the time to explain the repairs for my vehicle. He make sure I understand what repairs are recommended and why. He always has a smile on his fac take the time to explain the repairs for my vehicle. He make sure I understand what repairs are recommended and why. He always has a smile on his face. He has been my service rep since I have my car and he is the only want that I want to work with. I have also recommended him to other customers. Andre is a great asset. More

My Service Advisor is Andre Goppy and he is the consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what serv consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what service is needed If things are not going according to schedule he will let you know and will explain in detail the reason for any delay. Among other things Andre has a warm and pleasing personality and just downright nice nice person. I would highly recommend Andre Goppy as a Mercedes Benz Service Advisor. As for me, Andre is the best Advisor I've had since I've been with Mercedes Benz and I'e been a customer since 2002. Thanks, Janet Hamlett More