Mercedes-Benz of Owings Mills - Service Center

Great service person and service This dealer is awesome. After being referred about a year ago from my purchasing dealership i had the opportunity to see dedicated service folks who r This dealer is awesome. After being referred about a year ago from my purchasing dealership i had the opportunity to see dedicated service folks who remember most of the issues I've had and are pleasant as soon as i arrive. With Andre on service you always leave with a smile. 5 stars all around More

Andre Once again, impeccable service from start to finish from Andre. TRUST. RELATIONSHIP. COMMUNICATION! Debbie is very nice too! Behicle ready before Once again, impeccable service from start to finish from Andre. TRUST. RELATIONSHIP. COMMUNICATION! Debbie is very nice too! Behicle ready before I expected. Thank you! More

Excellent Experience The service department at Mercedes Benz of Owings Mills is outstanding. Andre Goppy always goes above and beyond to exceed my expectations. It is a pl The service department at Mercedes Benz of Owings Mills is outstanding. Andre Goppy always goes above and beyond to exceed my expectations. It is a pleasant experience working with Andre and his team! More

My extended family Working with Andre is such a pleasure. Regardless of what he's doing he always goes above and beyond to assist me. I continue to drive Mercedes Benz Working with Andre is such a pleasure. Regardless of what he's doing he always goes above and beyond to assist me. I continue to drive Mercedes Benz because of him. I truly appreciate his customer service as well as everyone at the dealership from the moment I arrive til the moment I leave I feel valued. Thanks Mercedes👌🏽 More

Fast Service and Excellent Customer Care Excellent and fast service on this week-end. Kyle Harris always provides expedient and detailed service analysis for our car. I really appreciate the Excellent and fast service on this week-end. Kyle Harris always provides expedient and detailed service analysis for our car. I really appreciate the customer care at Mercedes Benz of Owings Mills. More

Great service customer service My wife and I had a very bad experience when purchasing one of our cars during the transition to Mile One. The ONLY reason we ever went back was bea My wife and I had a very bad experience when purchasing one of our cars during the transition to Mile One. The ONLY reason we ever went back was beacause of Andre. He is a rare breed in these times. He loves his work and it shows with his huge smile and how hard he works to get everything right. More

Fabulous Quick, professional and easy. I arrived at 2:30pm without an appt. They promptly greeted me and shuttled me to my office. My car was returned clean Quick, professional and easy. I arrived at 2:30pm without an appt. They promptly greeted me and shuttled me to my office. My car was returned clean at 5:15pm. Couldn't be happier about today's experience! More

Awesome The customer service at the Owings Mills dealership is awesome. Andre is my service writer and always provides top-notch customer service. he always The customer service at the Owings Mills dealership is awesome. Andre is my service writer and always provides top-notch customer service. he always goes the extra mile in making sure you are satisfied and your vehicle is serviced correctly. I have been away for approx a year and a half and must admit I missed the level of customer service they provide. I will be coming back here for my regular service. Thanks Andre for all that you do. More

Just what I would expect from a luxury dealer Kyle is the best service writer I've ever worked with. He was no nonsense, which I appreciate. He was able to explain any and all work to be done when Kyle is the best service writer I've ever worked with. He was no nonsense, which I appreciate. He was able to explain any and all work to be done whenever I brought my car in. He would also immediately notify me if any issues were discovered by the tech. I always felt like I was treated like a valued client. I highly recommend requesting Kyle for any service needs. More

Working With Patricia Pat couldn't possibly have been any easier to deal with. She was extremely helpful, extremely organized, and extremely pleasant. She made my experie Pat couldn't possibly have been any easier to deal with. She was extremely helpful, extremely organized, and extremely pleasant. She made my experience at Owings Mills Mercedes Service Dept..a perfect one. More