Mercedes-Benz of Owings Mills - Service Center

Service Andre as always provided detailed explanation about the requested service, estimate of time to completion of service and provided regular update all d Andre as always provided detailed explanation about the requested service, estimate of time to completion of service and provided regular update all done with a smile, can do attitude, respect for my time and very professional. He has superior knowledge about the technical details of the service and process. Always glad to have him available as advisor whenever I have reason to be there. More

Excellent customer care! I stopped in late in the day without an appointment and was treated kindly and attentively. My car was assessed immediately and was provided with per I stopped in late in the day without an appointment and was treated kindly and attentively. My car was assessed immediately and was provided with periodic updates. My service advisor was a familiar face, which put me at ease. I’m pleased with today’s visit! More

Mark of Excellence Andre has served as my service advisor for over 12 years. He is talented, efficient, and effective. He has an excellent rapport with his clients and s Andre has served as my service advisor for over 12 years. He is talented, efficient, and effective. He has an excellent rapport with his clients and strives to exceed beyond his clients expectations. I told Andre the other day that I stayed with MB because of him. Kudos to a job continuously well done. -Carla Jackson More

Getting the Job done quick and right! My rear tire was damaged on Thursday evening and needed replacing. I left a voice message for Andre. He called me early Friday morning: tire is availa My rear tire was damaged on Thursday evening and needed replacing. I left a voice message for Andre. He called me early Friday morning: tire is available in shop...come on in. I was in service @ 11 and out by 12:30 pm! A new tire and a car wash... with time to spare before my next appointment. No fuss, no hassle... all done with a great smile and professionalism! Thanks Andre, you're the best! More

Amazing and Freindly Service Andre and the rest of the people working at this facility are amazing. Scheduling appointments are a breeze and flexible to my extreme schedule as wel Andre and the rest of the people working at this facility are amazing. Scheduling appointments are a breeze and flexible to my extreme schedule as well as being provided a loaner to keep me moving. I highly recommend this dealership for all of your needs as I won’t be going anywhere else. More

Pleasant service experience Working with Andre makes any and all service issues easy. He is a true professional and always goes out of his way to make sure the problem is resolve Working with Andre makes any and all service issues easy. He is a true professional and always goes out of his way to make sure the problem is resolved. More

Accurate and pleasant My visits are always awesome. My service advisor Andre Goppy is very personable, detailed, and very professional. He keeps me at ease by with keeping My visits are always awesome. My service advisor Andre Goppy is very personable, detailed, and very professional. He keeps me at ease by with keeping my car running great. More

best customer service Andre has always displayed professionalism, knowledgeable and friendly customer service since I have been coming to R&H back in 2011. I would always r Andre has always displayed professionalism, knowledgeable and friendly customer service since I have been coming to R&H back in 2011. I would always recommend this dealer to a friend as well. More

Great Reliable Customer Service Andre Goppy is my service advisor and he goes out of his way to ensure my questions and concerns are met in a timely and professional manner. I espec Andre Goppy is my service advisor and he goes out of his way to ensure my questions and concerns are met in a timely and professional manner. I especially like that he informs me of what stage of service my car is in and when I can expect its return. More

Excellence and professionalism Had a welcoming reception upon registration of my suv for servicing and Mr Harry Levy took over from there with ensuring my car is done on time and of Had a welcoming reception upon registration of my suv for servicing and Mr Harry Levy took over from there with ensuring my car is done on time and offered me a shuttle if I chose not to wait at the dealership. When I got my car it was in perfect condition and they went over and above got it washed and detailed looking brand new. Truly "the best or nothing." More