Mercedes-Benz of Owings Mills - Service Center

Service The service is great , when ever I call for an appointment Harry seem to find a time that fits my schedule .Keep up the good work Larry The service is great , when ever I call for an appointment Harry seem to find a time that fits my schedule .Keep up the good work Larry More

Kyle Harris is my Hero Kyle and the whole service team always takes care of me. He makes sure to fix my car perfectly, feed me, entertain me and not let me leave without a g Kyle and the whole service team always takes care of me. He makes sure to fix my car perfectly, feed me, entertain me and not let me leave without a great service wash. Kyle is my man!! More

Great customer service! Kyle Harris has always made sure I have a great experience when visiting the dealership. Whether it is for scheduled maintenance or a last minute issu Kyle Harris has always made sure I have a great experience when visiting the dealership. Whether it is for scheduled maintenance or a last minute issue, he is always responsive and friendly. The dealership provides quality service, and I highly recommend it. More

Very Pleasant & Personable. Really?! 25 word minimum for a review... geez. Let's see if this can be more than blather... Patricia provides a mellow calmness assuring the compan Really?! 25 word minimum for a review... geez. Let's see if this can be more than blather... Patricia provides a mellow calmness assuring the company required paperwork is diligently plopped out of the printer so you are moved into the more comfortable cushioned seats & can dwell on those more important distractions... text messaging & emails, or general discussion of the TV id'jit.... Laverne provides you a beaming smile and charitable guidance to extricate you from your annoying distractions, helping you consider the alternatives of whether you're headed to work or the Catoctin mountains (mini-road trip). So far, if she checks my navigation tracking, she has not admonished my choice... So, while I certainly believe most of your clients are happy with their consultants, I enjoy Patricia & Laverne immensely... More

Exceptional service Every time I need service at R & H every one makes me feel like it is all about me. From the moment I drive in I am approach with such wonderful welco Every time I need service at R & H every one makes me feel like it is all about me. From the moment I drive in I am approach with such wonderful welcome. My service advisor Mr. Andre Goppy makes sure that all my service needs are met. He always go beyond and above to satisfy my request. I know that my vehicle will be service to my satisfaction. Over all peace of mind and free of concern when I go to R&H. I can't stop sharing my wonderful experience I get from Mr. Andre Goppy and your dealership. More

Service My Advisor, Andre Goppy, has made my servicing experience a spectacular one, first time, every time! I am always impressed with the customer service My Advisor, Andre Goppy, has made my servicing experience a spectacular one, first time, every time! I am always impressed with the customer service exhibited. More

One word outstanding I received fast and excellent service and repairs. Always kept me abreast or my car situation. Bottom line very satisfied with the outcome. Andre d I received fast and excellent service and repairs. Always kept me abreast or my car situation. Bottom line very satisfied with the outcome. Andre did an outstanding job. More

Andre Goppy is the epitome of a “customer-centric” Mercedes representative. I am always satisfied with the professionalism and service he provides. I came in tod is the epitome of a “customer-centric” Mercedes representative. I am always satisfied with the professionalism and service he provides. I came in today for a car wash appointment and inquired about a letter I received regarding a recall. Not only did Andre arrange to have the recall item resolved but he also discovered an additional recall item that needed to be addressed. This is just one example of the type of customer service I have experienced over the last five years with Andre as my Service Advisor. He is top-notch! Steve Brown More

Easy and smooth Andre is so easy to work with. He always delivers what he says and makes servicing your car a simple process instead of a headache Andre is so easy to work with. He always delivers what he says and makes servicing your car a simple process instead of a headache More

Great customer service Andre is truly one of kind, always professional and courtesy, and go beyond to make sure you are satisfied with the service, he has been my service co Andre is truly one of kind, always professional and courtesy, and go beyond to make sure you are satisfied with the service, he has been my service coordinator for five years. More