Mercedes-Benz of Owings Mills - Service Center

Worst experience I've had... THAT PLACE IS A MESS. I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did no I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did not even have the decency to clean my car after paying $600 for service. I tried to reach them to address my concerns and my call was ignored. Rest assured I will contact the area manager and let everyone in the community know. This service department is a total mess. It needs to be cleaned up or they may end up losing many customers to Catonsville and Hunt Valley. I've been warned by many about the poor customer service of this place, I should've listened. Please beware. Last time I brought my car for wash, it came back with a scratch. PLEASE BEWARE. More

Red carpet service from start to finish! I cant say enough for my Salle's Consultant Brooke Richatdson. I went into say hello while waiting for my annual service to walking away with a newer I cant say enough for my Salle's Consultant Brooke Richatdson. I went into say hello while waiting for my annual service to walking away with a newer car with all the bells and whistles and a lower payment! These folks work together like a well oiled machine! Brooke, Brett, and Janelle are simply the best! I recommend seeing Brooke to make things happen. Very sweet kind hearted person. Thank you ALL! Go to MB of Owings mills today! More

Kyle Harris is the best in the industry As an owner of 3 Mercedes in the past 15 years, and a former engineer, and former sales and marketing manager... my experiences with Kyle are always As an owner of 3 Mercedes in the past 15 years, and a former engineer, and former sales and marketing manager... my experiences with Kyle are always superior. He is knowlegeable, competent, always willing to go the extra mile, and, most importantly, he demonstrates the ability, willingness, honesty, courage, and savvy to make appropriate business decisions. Dealing with R&H Mercedes IS A PLEASURE... Thank you Kyle for being a star and never disapponting. Kyle is the epitome of the Mercedes Benz quality brand name. In fact, Kyle is THE REASON we are about to buy our 4th Mercedes. - Carroll County Commissioner Richard Rothschild. More

Service Department MBOM has met all our servicing needs since 2002. Andre Goppy is by far the very best service professional we’ve had. Andre always greets us with a sm MBOM has met all our servicing needs since 2002. Andre Goppy is by far the very best service professional we’ve had. Andre always greets us with a smile and truly takes care of us. Service and repair appointments can be time-consuming and stressful. Andre has a way of easing your concerns with his detail-oriented and thorough approach to the task. He thinks of everything! Most importantly Andre understands that our time is valuable and he always gets us in and out as quickly as possible. We appreciate Andre’s professionalism and his positive attitude. More

SOMEONE I CAN TRUST Kyle has been super awesome to work with . Knows these cars better than anyone . Upfront , honest and most importantly insures your getting the best q Kyle has been super awesome to work with . Knows these cars better than anyone . Upfront , honest and most importantly insures your getting the best quality work for the money . I have MAXCARE and they have been a pain in the butt to work with before I met Kyle . He makes the transaction with them seamless . I wouldn't trust anyone else and know that I can get the same deal with Kyle vs any INDIE mechanic . More

Mercedes-Benz of Owings Mill's My experience with your dealership has been absolutely wonderful before I do anything I always call Patricia and Patricia sets up the appointment to o My experience with your dealership has been absolutely wonderful before I do anything I always call Patricia and Patricia sets up the appointment to our convenience she always has an automobile ready for us to go if we need one the the ease of using your dealership because of her has become one of the reasons why we have bought a second Mercedes here and will continue to do so also she is extremely caring and makes you feel that part of the family when you when you come in I want to thank you so much you have a extremely loyal and helpful employee and she should be not recommended she should the common dated for her abilities also we have my sister now using your dealership as well she was with Towson and she loves Patricia More

Service for 2006 S500 I consistently get great service with a genuine smile at R and H Motors! I would definitely recommend them to anyone I know! Andre Goppy is my service I consistently get great service with a genuine smile at R and H Motors! I would definitely recommend them to anyone I know! Andre Goppy is my service representative, and he does an outstanding job every time! He ALWAYS greets me with a great big smile, explains everything I can expect that day, keeps me posted in terms of progress, and escorts me out to my car with that smile again! In short, Andre always goes above and beyond to give me the royal treatment, and I greatly appreciate it! More

Fabulous Service Center I appreciate Andre Goppy (Service Advisor). Always professional and gives you all the details about your auto situation. He is very knowledgeable abo I appreciate Andre Goppy (Service Advisor). Always professional and gives you all the details about your auto situation. He is very knowledgeable about Mercedes-Benz. More

Great service I've been a customer since 2012 and since the very 1st visit Andre Goppy has been 100% great customer service and ever since I always make sure I come I've been a customer since 2012 and since the very 1st visit Andre Goppy has been 100% great customer service and ever since I always make sure I come here to get my car serviced! Thx Andre More

Exceptional. I am in the customer service business and the bar is set high. From the day I put my car in service until 30 dats later, service (Harry) has been att I am in the customer service business and the bar is set high. From the day I put my car in service until 30 dats later, service (Harry) has been attentive and fought my battles with my insurance claims dept. This dealership has met and exceeded my expectations. Thank you for taking care of my car, more importantly me. More