Mercedes-Benz of Owings Mills - Service Center

Extremely good service! I work with Christian Gutierrez in Service and he has always been extremely professional, knowledgeable and reliable! He manages my expectations very I work with Christian Gutierrez in Service and he has always been extremely professional, knowledgeable and reliable! He manages my expectations very well and is very easy to work with!! Highly recommend! More

Excellent I deal with Shawn Baker Mercedes Owings Mills he is very pleasant goes above and beyond his duty is to please his clients always gets me in and out an I deal with Shawn Baker Mercedes Owings Mills he is very pleasant goes above and beyond his duty is to please his clients always gets me in and out and reasonable fashion always make sure I'm okay or if I need anything is always there to help excellent customer service I would recommend Mercedes Owings Mills and Shawn Baker to anyone More

Outstanding service experience The service was outstanding and the people are excellent at Mercedes Benz of OwingsMills. I really appreciate the courteous and knowledgeable personal The service was outstanding and the people are excellent at Mercedes Benz of OwingsMills. I really appreciate the courteous and knowledgeable personal. The entire dealership is clean and beautiful. More

I was threatened and insulted I just came from getting my car wash at this location. One of the valet guys working there just threatened me and calling me all kinds of names, incl I just came from getting my car wash at this location. One of the valet guys working there just threatened me and calling me all kinds of names, including the B---, just because I demanded courtesy and good service... It's a shame that you can't go anywhere without being threatened. This place has gone down hill. WORST SERVICE EVER!!! Do NOT TRUST THEM with your car. When they return my friend's car, it came back with a scratch!!! I haven't gotten a good experience in a while. xxxx shame. I have complained before but apparently the manager doesn't seem to care... I'm trying to reach the area manager for my complaints. More

"Very Knowledgeable and Professional" Kyle always makes my routine services a pleasure and he keeps me informed of progress to work within my schedule. He's definitely an asset to the MB o Kyle always makes my routine services a pleasure and he keeps me informed of progress to work within my schedule. He's definitely an asset to the MB of Owings Mills Service staff. More

Best experience ever at Mercedes of owingsmills Shawn Baker made me walk out of that place feeling very happy and as always looking forward to meet Shawn when I take my 350 ml to be serviced again b Shawn Baker made me walk out of that place feeling very happy and as always looking forward to meet Shawn when I take my 350 ml to be serviced again because he goes out of his way to help you making sure by the time the service is done your car is clean and ready on time. Mercedes of owingsmills you guys rock keep up the good work Shawn Baker. More

Excellent I brought in my car for a recall service and l was well taken care of very well. Shawn was awesome and showed that he cares. I brought in my car for a recall service and l was well taken care of very well. Shawn was awesome and showed that he cares. More

Service The service is great. The thing that makes great is the service advisor Christian gives me. Very polite, friendly, and easy to work with.and nice The service is great. The thing that makes great is the service advisor Christian gives me. Very polite, friendly, and easy to work with.and nice More

Awesome services provided Shawn Baker is my service advisor and I have to say that he is providing his service in another level. He gave you advice as of he is also a customer Shawn Baker is my service advisor and I have to say that he is providing his service in another level. He gave you advice as of he is also a customer and will not make you spend an extra dime if it is not necessary. Pay Shawn a visit and you will know what I’m talking about. More

Speedy, personable service I recently went to the service department at the Owings Mills Mercedes Dealership. I had a simple service request and they were able to very quickly a I recently went to the service department at the Owings Mills Mercedes Dealership. I had a simple service request and they were able to very quickly assess, keep me informed, fix the tire, and shuttle me to and from my job with zero wait time. Shawn Baker was friendly, professional, and informative. I appreciated his timely responses to my questions and his help. The shuttle driver was also a wonderful person to chat with! I will definitely be back for any service needs. More