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Mercedes-Benz of Orland Park

Orland Park, IL

4.6
398 Reviews

8430 W. 159th Street

Orland Park, IL

60462

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Showing 398 reviews

May 31, 2023

The service by joe Egan was better than superior like it always is and was. The service tech , Peter was efficient and friendly More

by Michael
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter was good
Jun 01, 2023 -

Mercedes-Benz of Orland Park responded

Michael, we appreciate your kind words about the superior service you received from Joe and Peter. Thank you for choosing Mercedes-Benz of Orland Park. It is always a pleasure to serve you. Drive safely!

May 27, 2023

Dealership is well run and efficient. Personnel are courteous and accommodating. My car was ready on time. More

by lizcobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
May 27, 2023 -

lizcobb responded

Excellent service and well run dealership

May 30, 2023 -

Mercedes-Benz of Orland Park responded

Thank you for sharing your kind review! It means a lot that you are a happy Mercedes-Benz of Orland Park customer and we hope to see you again down the road. Drive safely!

May 22, 2023

I had a wonderful experience working with Tim. Walking into this dealership is like walking in to seeing family everybody’s friendly and kind and whatever they tell you is always the truth no doub More

by Cathy.tencza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
May 23, 2023 -

Mercedes-Benz of Orland Park responded

Cathy, thank you for the review! We are so glad to hear that Tim delivered such a successful service experience. Drive safely, and we hope to see you again at Mercedes-Benz of Orland Park!

May 14, 2023

They were courteous, very professional and gave me special attention and serviced my car at a very reasonable price. I give the dealership my strongest recommendation. More

by Matiascastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Martin, service adviser
May 15, 2023 -

Mercedes-Benz of Orland Park responded

Thank you for the review! We pride ourselves on delivering high-quality service, and we're thrilled to hear that you had an exceptional experience with our courteous and professional team. Drive safely, and we hope to see you back again down the road.

May 03, 2023

A quick response on my appointment. and that was a big help for my time line . Thanks More

by w9sus
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Glenn
May 03, 2023 -

Mercedes-Benz of Orland Park responded

Thank you for this wonderful 5-star review of Mercedes-Benz of Orland Park! We truly appreciate your business!

April 20, 2023

Peter is the best service advisor I have ever had in many years no doubt understands what your coming in for and how to xxxxx the problem also keeps you updated on everything before hand. I would recommende More

by Karrarhadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Martin
Apr 26, 2023 -

Mercedes-Benz of Orland Park responded

We're so glad Peter provided you with top-notch service during your visit to Mercedes-Benz of Orland Park. It's great to hear he was able to understand your needs and keep you updated throughout the process. Thank you for recommending him to others and for choosing our dealership for your vehicle's service needs.

April 19, 2023

This dealership has gone rapidly downhill since the new regime. Customer service is non-existent. Oil changes take five hours plus when you’re quoted a “couple hours”. Service writers ignore their text mes More

by CityBlue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy-2 Stars, Kim-0 Stars.
Apr 20, 2023 -

Mercedes-Benz of Orland Park responded

I am disappointed to hear we've let you down. Customer service is our priority, and I sincerely apologize if we've left a different impression. I understand that delays are frustrating, and our team is always working to improve this. I hear we may have lost your support, but if there is anything I can do to help change that, please reach out. Thank you, Joseph Cronin - Service Manager - 708-428-8228

April 15, 2023

Service on my car wasn't that great , i don't think communication was clear , so work wasn't right. More

by slove1rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Torres
Apr 18, 2023 -

Mercedes-Benz of Orland Park responded

This feedback is very concerning to receive. Excellent, communicative service is our priority, and I sincerely apologize if we missed the mark here. I'd appreciate the opportunity to address your concerns and see if there's anything I can do to help. Please consider contacting me directly when you have a moment. Thank you, Joseph Cronin - Service Manager - 708-428-8228

April 04, 2023

Great service. Very courteous and friendly staff, always go above and beyond to provide customer satisfaction. More

by Anonymous
Recommend Dealer
Yes
Employees Worked With
Jason Glenn
Apr 04, 2023 -

Mercedes-Benz of Orland Park responded

Thank you for reviewing Mercedes-Benz of Orland Park! We appreciate your loyal business!

March 31, 2023

Wonderful, great and accommodating, infact I will recommend my friends and family to go there to service thier cars More

by 1909yedewummy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic, Matthew Virus
Mar 31, 2023 -

Mercedes-Benz of Orland Park responded

Thank you for leaving Mercedes-Benz of Orland Park this wonderful review and for trusting us with your vehicle's care. It was our pleasure to assist you and perform your vehicle's service! Have a great day and keep us in mind for any future needs!

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