Mercedes-Benz of Orland Park

This dealership has gone rapidly downhill since the new regime. Customer service is non-existent. Oil changes take five hours plus when you’re quoted a “couple hours”. Service writers ignore their text mes regime. Customer service is non-existent. Oil changes take five hours plus when you’re quoted a “couple hours”. Service writers ignore their text messages. Nobody keeps you updated on the status of the vehicle and then when you call for an update, Kim has an attitude problem. Suffice to say, I will be going to a different dealership going forward. More

Service on my car wasn't that great , i don't think communication was clear , so work wasn't right. communication was clear , so work wasn't right. More

Great service. Very courteous and friendly staff, always go above and beyond to provide customer satisfaction. Very courteous and friendly staff, always go above and beyond to provide customer satisfaction. More

Wonderful, great and accommodating, infact I will recommend my friends and family to go there to service thier cars recommend my friends and family to go there to service thier cars More

Mark and Andrew are great sales person ! . Happy with my new car . They are awesome . Happy with my new car . They are awesome More

I had an appt and got there on time. Waited in an empty lobby over 15 minutes with to service consultants sitting around talking and laughing. It wasn't until the manager walked in and s Waited in an empty lobby over 15 minutes with to service consultants sitting around talking and laughing. It wasn't until the manager walked in and spend another 5 minutes with them before I was even ask if I was being helped?! Finally saw Jason and ask about 3 different coupons that I was sent for use at the Orland Park Mercedes-Benz dealership for my oil change on my CLS. All were turned down by him without getting additional service done? This has not been my experience in the past with this dealership and the coupons they email me! Needless to say I don't plan on getting any future Mercedes-Benz vechiles or have them service my car again after this. I will take my business elsewhere since my time and money means little to them in 2023. More

My experience with Jason was fantastic I was the angry customer but he never changed his demeanor in fact he helped me out and I owe him an apology and also like to thank him. Great customer service!!!! A customer but he never changed his demeanor in fact he helped me out and I owe him an apology and also like to thank him. Great customer service!!!! Again thanks Jason. More

Pulled right in, information was taken right away, car was worked on right away. Dominic told me exactly what service was going to be performed on the car. Took care of a recall that I didn't know about. was worked on right away. Dominic told me exactly what service was going to be performed on the car. Took care of a recall that I didn't know about. Very informative, polite, and considerate. Always good service from Mercedes-Benz! More

Brought car for a recall repair. One hour and thirty minutes later my car was washed and vacuumed. One hour and thirty minutes later my car was washed and vacuumed. More

The dealer is a good one and my car was there for a recall, which was done I hope and I was told I would get a car wash, I would think they would have done that, but they didn’t. I work from home and g recall, which was done I hope and I was told I would get a car wash, I would think they would have done that, but they didn’t. I work from home and gas isn’t free. I took time from my busy schedule to get this done and it cost me money. No free car wash. I ended up spending another $20.00 for a car wash. More