Mercedes-Benz of Orland Park

I was pleased with the service I received from Mercedes-Benz of Orland Park Illinois. Mercedes-Benz of Orland Park Illinois. More

Dyrail was a charm to work with. The process was easy and timely. The dealership was very clean and the staff was very friendly. I would recommend Dyrail Brown to my family and frien The process was easy and timely. The dealership was very clean and the staff was very friendly. I would recommend Dyrail Brown to my family and friends More

The advisor, Peter was very professional, knowledgeable and accommodating. Will definitely use this dealership for my future service needs of my 2023 Mercedes Benz CLA. and accommodating. Will definitely use this dealership for my future service needs of my 2023 Mercedes Benz CLA. More

I got a great service from Dariusz. I got a call when my car is ready. I got a call when my car is ready. More

I am happy buying my new AMG car from this dealer. They were very nice and helpful preparing me to my next adventure with such a nice car! They were very nice and helpful preparing me to my next adventure with such a nice car! More

Patient with explanation of car features Very thorough and detailed with paperwork and add ons prior to speaking to finance and detailed with paperwork and add ons prior to speaking to finance More

Love the atmosphere and the employees are very helpful. Steven always take the time out to explain alll my concerns. Steven always take the time out to explain alll my concerns. More

My service person is Peter Martin and I couldn’t ask for a better understanding advisor. He listened to what needed to Be done to my car and not suggest things that isn’t needed. I appreciate Mercedes and a better understanding advisor. He listened to what needed to Be done to my car and not suggest things that isn’t needed. I appreciate Mercedes and trust them. More

Brought in my 2014 CLA for a transmission oil change and to replace the auxiliary battery(that had been replaced by this establishment 2 years ago) drove out the lot and pumped gas across the street , when to replace the auxiliary battery(that had been replaced by this establishment 2 years ago) drove out the lot and pumped gas across the street , when the vehicle not in park message came up on the dashboard. Instantly, went back across the street to take the vehicle back into service, and was mentioned I was going to receive a diagnosis.  I called Tuesday through Saturday to get an update, just to be sent to voicemail every single time. I go In Monday, just for them to tell me the car isn’t shifting gears. And that it was a problem I’ve had for 2 years, and was never informed to fix it. Why can't I have been advised sooner? Why isn't their any communication for a week? Brought my vehicle running , got it back from the dealership running after the initial work performed , and went right back in less than 15 minutes RUNNING . And now the service dept. has had my car for a week just to tell me it’s not running and in order for them to diagnose it correctly they need to take the whole car apart to see what it is. Before performing any work does this service dept. not check and advise the customer what else might be wrong?   I do not want Mercedes Benz Of Orland to fix this issue, I want the service dept. to give me back my vehicle the way I brought it in RUNNING to take it to a different dealership with better customer service, communication and an establishment that treats their customers the correct way not with a service manager who tells their customers they don’t have time for this and if I wanted the repairs done or not. -Adan Cervantes More

Great customer service. Very efficient well planned delivery process.Everything went smoothly and exactly as discussed. Very efficient well planned delivery process.Everything went smoothly and exactly as discussed. More