Mercedes-Benz of Orland Park

Service dept is great. Steve in service is excellent. Very helpful. Great expiriance would recommend Steve in service is excellent. Very helpful. Great expiriance would recommend More

I was going out of town on a trip in 2 days to go and had a problem with the car and they solved it great service! a problem with the car and they solved it great service! More

Buyer beware. I feel compelled to share my experience with current and potential customers. It will, and should, make you think twice about purchasing a vehicle I feel compelled to share my experience with current and potential customers. It will, and should, make you think twice about purchasing a vehicle from this dealership. I've been a loyal customer of Mercedes Benz dating back to 1994. I'm on my 4th MB vehicle. I've had my vehicle serviced in Charlotte, NC; Richmond, VA; Rochester, MI; Metairie, LA and Orland Park, IL. Over 30 years of service and the ONLY dealership that I have issues with is ORLAND PARK. I won't bore you with each and every detail but I will share with you a pattern that you should be aware of which can be considered fraudulent behavior on behalf of their staff members specifically the service department. On more than one visit, there has been major issues that have arisen following basic preventative maintenance visits. Car experiencing NO issues prior to preventative work being performed only to have major issues arise immediately following the service. Example 1 - One week after a scheduled maintenance visit - The oil light comes on, take it to the shop, they top it off. Stated to the service representative that this was odd given the oil was just changed two weeks prior. Service rep, Peter, doesn't think to put it the rack to see if there was a leak. Two weeks later, the coolant light comes on, take it to the dealership, they top it off. Again, I ask, Peter, Isn't this odd to be running out of coolant 4 weeks after a major service visit. He says, YES, but opted not to take any action. Approximately 2 weeks later, i'm at a stop light 2 miles from the dealership and smoke begins to fume from the engine. I call the dealership to report the incident and the service rep asked how far I was from the dealership, I tell her 2 miles, she says ok, drive it on in. i begin the drive the vehicle in as instructed and it literally stops in the parking lot of the dealership, smoking like a burning house. Service team, led by Peter, began to run around frantically to stop the fuming. Clearly, given the most recent maintenance history of the vehicle, I should not have been instructed to drive the vehicle while it was spewing smoke everywhere. When I shared this unfortunate incident with the Service Manager, Joe, he agreed that his team had displayed bad judgement in each instance. Says that it was a TEACHABLE moment. They attempted to address the mechanical issues that had arisen as result of their incompetent staff but were unsuccessful. As oppose to taking full accountability for the issues that they had created, they attempted to push the cost on me. so I requested a meeting with the GM to discuss the matter. Surely he would display a great level of accountability and professionalism. Boy was I ever wrong. After speaking with him for 5 minutes, it all began to make sense. This dysfunctional organization was being led by individual who clearly lacked Integrity. Sid that he would correct all of the issues that came about as a result of his teams incompetence but only if I covered the cost. Say what.......you can't be serious. This led to a major argument in the presence of customers. He tells me that i was lucky to get the mileage that I did out of this vehicle because GLS 550's weren't made to get over 150k miles. Yes, he really said it. SMH As a result, I was forced to purchase another vehicle which I had absolutely no plans to do, but when you hear an advisor and service manager recommend that you sell your vehicle to another customer, dump the problems on them before it gets worse. For a moment I thought I was at another company's dealership. Mercedes Benz instructing customers to dump their problems on another/potential MB customer. How unethical is that.... Ultimately I went across town to Mercedes Benz of Westmont and purchased a new GLS 580. Awesome experience with Earl. I had my first service appointment today and it was an unbelievable experience. Harry was was AWESOME. I live in Orland Park, but i' More

I took my car in because of the engine light and the car would go into neutral. Mind you they charge a diagnostic fee that will NOT be applied to any service! After five days I get a call (after the system would go into neutral. Mind you they charge a diagnostic fee that will NOT be applied to any service! After five days I get a call (after the system was hacked which now I’m getting all kind of telemarketing text messages) to get my car. Before I could drive it off the lot it cut off and the engine light is still on. Dawson tells me it wouldn’t be fair to charge me another diagnostic fee…. How do I even know the car was ever repaired? The systems are down no printout on what was done parts labors nothing g. Now they saying that was the engine now it’s the transmission!! How?? Is this a scam or what??? More

Vic Ciccio is the Best! Such a great person to work with he made the purchase of my new vehicle such a great experience. PK is awesome at helping me understand the technolo Such a great person to work with he made the purchase of my new vehicle such a great experience. PK is awesome at helping me understand the technology of the car. Just a great experience at Mercedes of Orland In all aspects . ! More

Great communication and updates on the progress and process of car service. Love taking my car to Mercedes Benz of Orland! process of car service. Love taking my car to Mercedes Benz of Orland! More

Quality and knowledgeable staff. Service advisor and service technicians treat your vehicle as if it was their own. They make sure the service that car I was brought in for is comple Service advisor and service technicians treat your vehicle as if it was their own. They make sure the service that car I was brought in for is complete and advise on all other needed work for future visit More

I’d appreciate the help and consideration they extended to me for a repair that was not covered by warranty. The General Manager was very empathetic towards my need and the service advisor was very polite to me for a repair that was not covered by warranty. The General Manager was very empathetic towards my need and the service advisor was very polite and professional. More

Upset me at first they said it could be up to 3 hours before they got my Sprinter after I had made an appointment. They were able to get my vehicle in and back headed home in a reasonable amount of time. before they got my Sprinter after I had made an appointment. They were able to get my vehicle in and back headed home in a reasonable amount of time. More

Dominic is an amazing service professional! Takes personal care of you and will be totally honest about what need at don’t need. I was treated like a highly valued customer! Takes personal care of you and will be totally honest about what need at don’t need. I was treated like a highly valued customer! More