Mercedes-Benz of Orland Park

Overall experience was poor.. I had a routine A maintenance. I needed a oil change. Also a diagnostic check. I knew it was a problem when they had no loaners for two weeks. Eric said it would be a maintenance. I needed a oil change. Also a diagnostic check. I knew it was a problem when they had no loaners for two weeks. Eric said it would be an hour for the service fine no need it for it really. Dropped the car off Tuesday Ubered home. Wednesday no call so I called they say the service advisor got injured someone else will get back to me. Thursday someone’s calls to say” your car is with a technician”. I call Friday spoke to a Heidi she was rude for no reasons. I just wanted to know If the oil change is done I just need my car. She wouldn’t help She told me my car was with a technician, that’s not what I needed to know and snaked to speak to a manger technician or service advisor. She was being mouthy and told me everyone’s busy, I told her I’ll wait… she kept me on hold long enough to brush my teeth take a shower and Uber to the dealership which was unacceptable. 10mins later no one was in service i heard her call down to reps multiple times while I was there. I wonder would she do this to our white counterparts?? The staff was gossiping because, the following Monday the service manger has the audacity to call and ask about a security concern because they take security seriously??? So you don’t take customers seriously.. servicing cars seriously… your staff seriously but want to call to talk about security concerns…. Mb Orland needs a staff overhaul. They have there priorities mixed up.. I never been treated like this from a dealership. More

Bought a Certified pre owned Mercedes 2021 GLA. About a month ago. Its in the shop (at the dealership) with an oil leak from the front axle. Unvelievable I havent even broken the car in yet. In addition I month ago. Its in the shop (at the dealership) with an oil leak from the front axle. Unvelievable I havent even broken the car in yet. In addition I experienced the WORST customer service from Mercedes benz roadside. I informed management and no one has taken accountabilty. I emailed the owner of the dealership and he still hasnt reached out to me or responded to my email More

The best service team out there is at this location, always professional and get the work done on time. always professional and get the work done on time. More

Complete everything in time frame promised. Price might be a little high be worth it knowing work will be done correctly be a little high be worth it knowing work will be done correctly More

All of the agents were very helpful, friendly, knowledgeable, professional, and timely about their particular staff duties. knowledgeable, professional, and timely about their particular staff duties. More

Good and fast service ! Will recommend to my friends and family! Reasonable pricing and friendly stuff. family! Reasonable pricing and friendly stuff. More

Very customer oriented. A pleasure to deal with. Deliver what they say that will. Transparent what they say that will. Transparent More

Knowledgeable, polite service manager Jason Glen he is very personable I enjoyed working with him. Rest of staff very cordial. I highly recommend MBOP. very personable I enjoyed working with him. Rest of staff very cordial. I highly recommend MBOP. More

Out Dated facility, Nasty coffee maker it’s Covid-19 and they have loose straw to stir the coffee Dirty chairs in the waiting area not one person said good morning unfriendly staff maybe everyone has a hang they have loose straw to stir the coffee Dirty chairs in the waiting area not one person said good morning unfriendly staff maybe everyone has a hangover from Thanksgiving so smiling would be difficult I guess staff just horrible I never expected such service from a high class dealer More

Maintenance service at Mercedes of Orland was excellent. They also washed my car and cleaned the inside. They also washed my car and cleaned the inside. More