Mercedes-Benz of Orange Park

Ted is great. Your body shop failed to repair my hatch after having my car for a week. I repeat does what he says he will do. I would give Ted personally a 5 ratin Your body shop failed to repair my hatch after having my car for a week. I repeat does what he says he will do. I would give Ted personally a 5 rating. Great person! More

July 26, 2022 I picked up my car from this dealership I did not drive it home because I live 55 miles away. So I loaded the car on my car trailer and took it home. The next day I get in the car and drives did not drive it home because I live 55 miles away. So I loaded the car on my car trailer and took it home. The next day I get in the car and drives it for the first time after picking it up from the dealership. I get this message from the car stating that the tire pressure sensors on the passenger side is missing. Mike Louis knows that I had brake pads replaced and all four tires a long with other things to the tune of over Five Thousand Dollars, so I call Mike and tell him about my problem and he said that the manger was on leave and so he will get back with me when the manger returns. It is September 22, 2022 and I still have this problem and no one has helped me. More

Andy was excellent and did everything to make my service experience as pleas possible after a very trying day. Can’t thank him enough. experience as pleas possible after a very trying day. Can’t thank him enough. More

Just Purchased a 2016 CC from this dealership. Side note: Sale and process went smoothly. Marc was great. HOWEVER Purchased the car on Thursday 8/18. On Tuesday 8/23, the Car starts misfiring a Side note: Sale and process went smoothly. Marc was great. HOWEVER Purchased the car on Thursday 8/18. On Tuesday 8/23, the Car starts misfiring and giving me Codes P2015, P0300, P0301, P0302, P0303. I get it to a VW Dealership, Manifold needs to be completely replaced. Spark plugs are all bad, VW also wont release the vehicle unless they can replace the Drive Belt because its ripped. Needs a carb cleaning, fluid flush, and filters. $1000 in service needed within 7 days of purchasing and the ONLY thing this dealership says is "we sold it to you in 'as is' condition"... after they let me know a Master Certified tech just did a complete change of fluids, and a full inspection with "new belts" If you're buying used for a car that is not Mercedes, do not going to this place. You'll end up having to get more work done to the vehicle just to be able to safely drive it. I feel bad for Marc because he was a great guy, but the rest of this company is terrible. More

Ted is the best on customer service and gives great guidance on service of my MB case! guidance on service of my MB case! More

Ms. Thompson was very courteous and did everything to make my experience great, which it was! She arranged for a ride home when the service was going to take most of the day. Called me as soon as my car make my experience great, which it was! She arranged for a ride home when the service was going to take most of the day. Called me as soon as my car was ready. The lady who provided me with a ride home went beyond expectations. More

Great customer service - haven’t been disappointed - all staff very professional and courteous - actually waited less time than told 👏👏 staff very professional and courteous - actually waited less time than told 👏👏 More

The most amazing service in the industry Ted Kepryos is a double diamond, not many Like this fem around!!! I feel extremely Grateful he is my service manager, over sees All of what is going on, cannot a double diamond, not many Like this fem around!!! I feel extremely Grateful he is my service manager, over sees All of what is going on, cannot say enough About this guy……. Fields is lucky to have Him in there arsenal More

Everyone was very attentive and helpful. Minimal wait time until I found out the repair procedure Minimal wait time until I found out the repair procedure More

Ms Thompson and her crew are very professional, polite, quick, leaving no questions of potential problems, unanswered. The dealership has outdone themselves with this group of people, when u come i quick, leaving no questions of potential problems, unanswered. The dealership has outdone themselves with this group of people, when u come in for service you will not have to spend the day waiting for your car to be looked at or repaired. I have given you guys a Five Star rating. More