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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
743 Reviews

743 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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March 22, 2024

Scott Bateman is simply the best! He is always helpful and accommodating! Everything was perfect More

by SRPHYSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Scott Bateman provided you with exceptional service and made your experience perfect. Scott takes great pride in being helpful and accommodating to our valued customers, and we're delighted that his efforts have been recognized. Best Regards, Michael Hill mhill@benzelbusch.com

March 22, 2024

My experience with Mercedes Benz is always pleasant. The staff members are very courteous and knowledgeable. More

by JOMARTINEZ929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback! We're delighted to hear that your experiences with Mercedes Benz have consistently been pleasant. Providing exceptional service is our top priority, and we're glad to know that our staff members have been courteous and knowledgeable during your visits. Best Regards, Michael Hill mhill@benzelbusch.com

March 20, 2024

Scott is top-notch. Strong communicator, very relatable. Service took a little longer than expected due to a part needing to be ordered. More

by JKELLAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that Scott provided you with top-notch service and demonstrated strong communication skills. We understand that waiting for a part to be ordered can be inconvenient, and we apologize for any inconvenience it may have caused you. Best Regards, Michael Hill mhill@benzelbusch.com

March 19, 2024

ORANGE COUNTY MERCEDES IS BY FAR THE BEST DEALERSHIP I HAVE BEEN TO. TOTALLY PROFESSIONAL. More

by TIMMYTIME1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN BARRAVECCHIA, Thomas Tzimoulis
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Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us! Best Regards, Michael Hill mhill@benzelbusch.com

March 17, 2024

My experience with this dealership was a transparent and fair transaction. Professional and friendly service. More

by FMINOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reputation Management
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josephine Nikolla, Thomas Tzimoulis
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Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us at Mercedes-Benz of Orange County. Providing exceptional service and professionalism is what we strive for, and we're delighted that we could meet your expectations.

March 15, 2024

Very friendly, and helpful. Excellent communication. Frankie was great and got me a loaner as soon as possible to make the experience much easier for me. More

by jrothraven514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team very friendly, helpful, and that you appreciated the excellent communication throughout your visit. Providing exceptional service is our priority, and we're delighted that Frankie was able to assist you and make your experience much easier by arranging a loaner for you promptly. Best Regards, Michael Hill mhill@benzelbusch.com

March 15, 2024

frendly ,good to work out problems. good customer relations. was able to get me in for service before my vacation. More

by JONJON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you found our team friendly and adept at working out problems. Ensuring excellent customer relations and accommodating our customers' needs is our priority, and we're glad we could assist you with your service before your vacation. Best Regards, Michael Hill mhill@benzelbusch.com

March 13, 2024

From the moment I walked in, I was greeted warmly by the staff. Very welcoming and accommodating. More

by magp226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt warmly welcomed by our team from the moment you walked in. Providing a welcoming and accommodating atmosphere is a top priority for us, and it's fantastic to know that Scott Cruver and the rest of our staff made your visit enjoyable. Warm Regards, Michael Hill

March 13, 2024

It is ludicrous that a person should have to pay $460 for an oil change AND have a 3% credit card fee!!! More

by ldmemaleen52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
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Mar 15, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We understand your concerns regarding the cost of your recent oil change service and the additional credit card fee. We strive to provide transparent pricing and excellent service to all our customers. We apologize if the total cost of your oil change exceeded your expectations. We'll review our pricing structure to ensure it remains competitive while still reflecting the quality of service we provide. Regarding the credit card fee, we understand your frustration. Credit card processing fees are unfortunately standard across many industries. However, we appreciate your feedback, and we'll take it into consideration as we evaluate our payment policies. Best Regards, Michael Hill mhill@benzelbusch.com

March 12, 2024

Service appointment completed at an acceptable time frame. Service Representative was courteous, welcoming, prompt and attentive. Facilities was clean and orderly. Waiting area included ample space, More

by Ronald R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your recent service experience with us! We're delighted to hear that your appointment was completed within an acceptable timeframe and that you found our service representative to be courteous, welcoming, prompt, and attentive. Best Regards, Michael Hill mhill@benzelbusch.com

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