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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
743 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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743 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
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April 16, 2024
Mercedes benz of Orange County has always been excellent from Eric in Sales, Walter and Thomas in management to Caiya and Omar. Always friendly and very professional from Eric in Sales, Walter and Thomas in management to Caiya and Omar. Always friendly and very professional More
by AKIENJOHNSON
Verified CustomerEmployees Worked With
Other Employees :
Thomas Tzimoulis, Caiya Davis, Walter Pensa
April 12, 2024
Too expensive in comparison to other dealers and services I have visited. Will not be back. I have visited. Will not be back. More
by MIGUELINAOTT
Employees Worked With
April 12, 2024
The team was great from dropping the vehicle off for repairs to picking the vehicle back up. repairs to picking the vehicle back up. More
by RJAINARAIN
April 12, 2024
I came in as a new customer with a very unique problem and was taken through the ringer by your service manager. Never return again. and was taken through the ringer by your service manager. Never return again. More
by BRIMASON14
Employees Worked With
April 11, 2024
Very disappointed in this location. I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it alread I feel that they are only trying to add services to your bill. I took my car in for its first service back in the fall and was told that it already needed an alignment. 2 Months later i had a nail in my tire and needed it replaced, they told me again that the car needed to be aligned. We did the tire replacement with them. Then in April, scheduled the 2nd service (schedule B) and was told again that the car needed alignment and that the back tires needed to be replaced. I am not a crazy drive and in 35 years of driving, I have only needed to have my car aligned a couple of times. I feel that there are a couple of possibilities that may have happened. A, they never did the alignment properly the first time, over inflated my tires to increase the terrible wear in them and needing them to be replaced much sooner than usual. Only getting 16K on the back tires for tires that should get 40k in wear. B, There is a known issue with this model and not having enough adjustments on the car which make it go out of alignment more often. C, this is their way to con people into spending more money on their already very expensive services. Either way, this is really ridiculous. Also, they would not do my safety inspection because of the tire tread. I felt this was another attempt to get more money out of me again. Even though there was still tread on the tires, and another location had no problem doing the safety inspection, this is what they tried to get away with. The service also took a very long time to complete. I dropped my car off on Thursday morning, no communication throughout the day, an email the following day to try to add extra services to the car and it wasn’t until 4pm on Friday that I had to call and check on the status of my car at which point the service was finally complete. More
by JD
Employees Worked With
April 10, 2024
Staff at all points of contact were extremely helpful and knowledgeable. Made the experience very comfortable knowledgeable. Made the experience very comfortable More
by meglawteam
April 10, 2024
Staff was extremely helpful and knowledgeable. Mr Devita was extremely helpful, knowledgeable and supportive. It was a pleasure doing business with this dealership. Keep up the amazing work Mr Devita was extremely helpful, knowledgeable and supportive. It was a pleasure doing business with this dealership. Keep up the amazing work More
by SANDY
Employees Worked With
April 08, 2024
I made an appointment to bring my vehicle a recall service. From start to finish the service was amazing. The service team understood what needed to be done and explained the whole process. I left my service. From start to finish the service was amazing. The service team understood what needed to be done and explained the whole process. I left my vehicle and came back a few hours later to the service completed and surprise complementsry car wash. The treatment was top tier at Mercedes Benz of Orange County. Thank you! More
by BAKERSDOZ44
Employees Worked With
April 08, 2024
Everything that could go wrong, went wrong. It took forever, I was way overcharged, the parts had to be brought first from Germany, then from Ohio. Then, the mechanics didn't have the right too It took forever, I was way overcharged, the parts had to be brought first from Germany, then from Ohio. Then, the mechanics didn't have the right tools! Frank DeVita kept spinning and spinning. I never once got a straight answer to any of my questions. This is the reason I am switching to BMW. More
by Sean Dell
Employees Worked With
April 07, 2024
The service department got me in right away. Diagnosed the problem and got me out.Just had to wait for the part. Frankie Devita. Diagnosed the problem and got me out.Just had to wait for the part. Frankie Devita. More
by mstills95
Employees Worked With
