Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with helpful and transparent service, ensuring a quick and smooth experience. We're thrilled to be your preferred dealership, and we'll make sure to pass along your kind words to Scott. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about your unsatisfactory experience. As a loyal customer who has chosen Mercedes-Benz multiple times, your feedback is incredibly valuable to us. We understand the disappointment and frustration this experience has caused, and we sincerely apologize for falling short of your expectations. If there's anything we can do to address your concerns or regain your trust, please don't hesitate to reach out to us directly. We appreciate the opportunity to make things right and hope to have the chance to restore your faith in us. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us and that our team provided professional and helpful service. We aim to make every visit enjoyable and worthwhile, and we're glad to hear that you felt your time with us was well spent. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that our team members were polite, helpful, and informative during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you were able to get your brake pads replaced and an oil change service completed in under 2 hours. Providing efficient and timely service is our priority, and we're glad that we could meet your expectations in this regard. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us and that our team was able to assist you with any questions you had. Providing excellent customer service and ensuring our customers feel valued is what we strive for. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us and that our dedication to detail met your expectations. Ensuring the quality of our vehicles is always a top priority, and it's wonderful to know that it resonated with you. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us. We understand that pricing is an important consideration for our customers, and we strive to provide value for the quality of service we offer. We continuously evaluate our pricing structure to remain competitive while maintaining the highest standards of service and expertise. Your input is valuable to us as we work to ensure our services meet the needs of all our customers. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to recognize Omar Martinez and for sharing your positive experience with us! We're thrilled to hear that Omar provided you with helpful, professional, and courteous service as your Service Advisor. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that our team members provided you with friendly and helpful service. Ensuring our customers receive the best service possible is our top priority, and it's fantastic to know that our employees are living up to that commitment. Warm regards, Michael Hill mhill@benzelbusch.com