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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
744 Reviews

744 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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August 01, 2024

Made the process of purchasing a car seamless and a breeze. I would recommend this dealership to anyone looking to purchase a Mercedes. More

by Avi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that your car-buying experience was seamless and enjoyable. Your recommendation means the world to us, and we're honored to have earned your trust. Warm regards, Michael Hill mhill@benzelbusch.com

July 31, 2024

Service Manager Frankie top notch professional, great customer skills and dedicated to customer satisfaction. An asset to your dealership. More

by GILDELAAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're delighted to hear that Frankie provided you with top-notch service and demonstrated such professionalism and dedication. We're proud to have him on our team and will be sure to pass along your kind words. Warm regards, Michael Hill mhill@benzelbusch.com

July 30, 2024

Great professional service. You get updates on your vehicle while it's being worked on. The quote you are told is what you pay. More

by fabiolatolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words and for choosing Mercedes-Benz of Orange County! We're delighted to hear that you appreciated our professional service and transparent pricing. Keeping our customers informed throughout the process is a top priority, and we're glad that it made a difference in your experience. Warm regards, Michael Hill mhill@benzelbusch.com

July 29, 2024

They had my brand new van with 1300 miles for three weeks and couldn’t fix the problem. I took the van back to the dealer I bought it from and it was fixed in two days. More

by MARKOMARKOVICH86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I’m truly sorry to hear about the extended time your van was with us and the inconvenience you experienced. It’s concerning to learn that we weren’t able to resolve the issue promptly, Your feedback is important to us, and we take it seriously. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best regards, Michael Hill mhill@benzelnbusch.com

July 26, 2024

Frankie and the staff are amazing with quick and rapid turn around really great staff More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that Frankie and the rest of our staff provided you with quick and efficient service. We appreciate your positive feedback and are glad that our team made your experience a great one. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

July 24, 2024

Dealership was clean but the time for servicing my vechike was an hour longer than promised. I also had a discount that was not applied More

by mellisa.anderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of service persons name
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback. We’re glad to hear that you found our dealership clean. However, we apologize for the delay in servicing your vehicle and for the oversight regarding your discount. We strive to meet the promised service times and ensure all discounts are applied correctly. Please contact us directly at 845-201-8525 so we can address these issues and make things right. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

Very nice and helpful employees. Just takes a long time to get car. Omar was very informative. More

by AUTAHENDLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you found our employees to be nice and helpful, and that Omar was informative during your visit. We apologize for the wait time you experienced and appreciate your patience. Your feedback helps us improve, and we will work on enhancing our process to serve you more efficiently in the future. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

The staff is excellent and they are very attentive. Communication is very great as well. Loaner vehicles are always in tip-top condition and performance. More

by KJREYES0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that our staff has been excellent and attentive, and that our communication has met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

God, close, fast, exelent, happy. not wating time , servis no,early , no late, goo job More

by SHAIPBLAKU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that you found our service to be fast and excellent, and that we were able to meet your expectations. Your satisfaction is important to us, and we’re pleased that you had a positive experience without any waiting time. We appreciate your feedback and look forward to serving you again in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

July 22, 2024

Great service to my 2005 ML 350. Very thorough from vehicle pick up, service agent, to all repairs that were done. Only in the shop for a few days, but all services and repairs were More

by EI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re glad to hear that you received great service for your 2005 ML 350 and that the process from vehicle pick-up to repairs was thorough and efficient. It’s wonderful to know that all services and repairs were completed to your satisfaction in a timely manner. We appreciate your trust in us and look forward to assisting you with any future needs. Warm regards, Michael Hill mhill@benzelbusch.com

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