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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
Harriman, NY
743 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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743 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center
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August 18, 2024
I was amazed by the phenomenal job, thanks for your service. Appreciate you for the work service. Appreciate you for the work More
by GURPREETMD
Verified CustomerEmployees Worked With
August 18, 2024
Service Dept: Pathetic, lethargic. Personnel uninterested in customer's issues. Customer is more of a nuisance. Progress/status update report on vehicle seriously lacking. Personnel uninterested in customer's issues. Customer is more of a nuisance. Progress/status update report on vehicle seriously lacking. More
by Screen Name
August 17, 2024
My car was towed to the service dept because the key was locked in the trunk after food shopping. I called the day after because I was so worried of all the food in the trunk going bad. After my 3rd phone c locked in the trunk after food shopping. I called the day after because I was so worried of all the food in the trunk going bad. After my 3rd phone call I finally received a call back and I was told that they need to order a blade(key). After another week then the key came in. We were told that the key is still in The trunk that the tech can’t find it and that he can’t take the stinky smell in the trunk. After my husband opened the trunk the key was right there and can’t believe he can’t locate the key. More
by MLLADO60
Employees Worked With
August 16, 2024
Great consideration from Scott, especially after I was 20 minutes late due to traffic on 17. Instead of being pushed to the back, Scott put me on express and I was still out in a timely manner. minutes late due to traffic on 17. Instead of being pushed to the back, Scott put me on express and I was still out in a timely manner. More
by carolynrich26
August 15, 2024
Omar was very professional, and welcoming. Even the lady who received my vehicle was cheerful and professional. I will take my Mercedes nowhere else! Even the lady who received my vehicle was cheerful and professional. I will take my Mercedes nowhere else! More
by WOBISTICS
Employees Worked With
August 14, 2024
Everybody that I met in the dealership were all pleasant and nice specially Mr Sam,he’s very accommodating and listen very well in your concern,his personality is the best that you don’t want to miss when y and nice specially Mr Sam,he’s very accommodating and listen very well in your concern,his personality is the best that you don’t want to miss when you buy a car. More
by milagroscabuhat
August 13, 2024
delaership was very well with communication also vehicle was back on the road within days was back on the road within days More
by YOUSRI.F
Employees Worked With
August 08, 2024
My service rep, Frankie Devito, is always helpful, insightful and trustworthy. He’s not only the reason I bring my cars there for service, but also why I buy cars from this dealership. Good service ev insightful and trustworthy. He’s not only the reason I bring my cars there for service, but also why I buy cars from this dealership. Good service everyday. Better partnership all day. More
by ROBERT.FRELOW
August 07, 2024
Very professional and efficient. They were also courteous and the facility was immaculate. Would recommend. They were also courteous and the facility was immaculate. Would recommend. More
by HJOH774031
Employees Worked With
August 07, 2024
Scott is great. He kept me informed at every step of my service and answered all of my questions. He is extremely knowledgeable. He kept me informed at every step of my service and answered all of my questions. He is extremely knowledgeable. More
by RICHARDZIRT
Employees Worked With
