Mercedes-Benz of Orange County powered by Benzel-Busch

Terrible service department they cracked my window and stop answering or returning my calls then the service I went in for were open recalls for airbags never fixed it light on dashboard comes on a yr lat stop answering or returning my calls then the service I went in for were open recalls for airbags never fixed it light on dashboard comes on a yr later smfh they are suppose to be a high class dealership they service is about as good as wendys drive thru suppose to be free service for recalls ended paying 700$ to get window fixed never again will I go there More

Buying a car is never is easy. Especially after a yr of personal losses and accidents. But Alex Anagnostou stands as a blueprint for everyone- not just sales consultants to follow. Especially after a yr of personal losses and accidents. But Alex Anagnostou stands as a blueprint for everyone- not just sales consultants to follow. He has integrity and is knowledgable. His support along with his boss Walter, during this process helped make so many of my family's dreams become possible. Their kindness will always be a part of us wherever we go and I plan to return as my children grow and always look for a car here 1st. I suggest everyone does. This is the first time I ever brought a car (I've had several- new,used&donated) & left without that small pit of buyers remorse & that is truly due to the genuine kindness and knowledge of Alex. More

I called Mercedes-Benz of Orange County looking for a third row SUV. I was lucky enough to be transferred to Eric Makofsky. He was a pleasure to speak with. When I met him I found him very knowledgeable, third row SUV. I was lucky enough to be transferred to Eric Makofsky. He was a pleasure to speak with. When I met him I found him very knowledgeable, kind and trustworthy, which is hard to find in a salesman. I absolutely love my GLE350. Highly recommend Eric of Mercedes of Orange County. I also dealt with Chris Taccetta who at one time teamed up with Eric and helped me too. He was also very helpful. More

My experience at Mercedes-Benz of Orange County was hands down the best experience I have ever had purchasing a car! Eric Makofsky, our sales advisor displayed exceptional customer service skills as well down the best experience I have ever had purchasing a car! Eric Makofsky, our sales advisor displayed exceptional customer service skills as well as in-depth knowledge of the vehicles and sales process. We immediately felt welcomed and supported. Eric was patient and genuinely invested in helping us find a car that was the perfect fit. Tom Tzimoulis's attention to detail was impeccable when explaining the warranty and service options. There was no pressure just good advice. Walter Pensa took the time to meet us and was focused on making sure that we were more than satisfied with our purchase and experience. We went in looking for a car and left with a car and what feels like three new friends. More

After dealing with the service department at Orange Cty. Mercedes, I will never buy/lease another Mercedes again. From missing a nail in my tire that could be seen with the naked eye (the reason I brought Mercedes, I will never buy/lease another Mercedes again. From missing a nail in my tire that could be seen with the naked eye (the reason I brought the car in), to mis-aligning wheels to the extent I had to replace all 4 tires on a 2020 vehicle with 21,000 miles on it, to delaying/misrepresenting or just not responding to my inquiries re: the status of repairs subject to an insurance claim - which, per the service manager, would have been done in 2 weeks, had I paid out of pocket, but have now been pending for more than 6 weeks with no end in sight… I’ve had wonderful experiences with other Mercedes dealerships, and the poor quality of service at Orange Cty has is inexcusable. More

I am actually very shocked to say the least when it comes to this dealership. I came in for a 2022 GLE 350 and I was taken very good care of by the folks down at this dealership, specifically the salesman E to this dealership. I came in for a 2022 GLE 350 and I was taken very good care of by the folks down at this dealership, specifically the salesman Eric M. And their financial manager Thomas. I was constantly offered drinks and food, I was treated very well, they were cooperative and willing to hear my side out and come to an agreement for the sake of both sides being happy. This is all very general information but what I noticed about this dealership is how engaged they were with me. Eric made me feel very much at home and it was as if I knew him a few years myself. Eric isn’t your typical sleezy salesman and you can see it with the way he handles his work. He is ultimately very professional and we actually had some very fun talks while we were getting the paperwork done for me car. The patience on this man is incredible and I highly recommend anyone within an attainable radius looking for a Mercedes Benz to visit these folks and ask for Eric. He is truly a genuine guy and will make the experience much worth it. I know for sure the drive I took was worth it and it was thanks to him. More

Great experience with this purchase! From the onset of communications to the delivery of my suv, actions were immediate, highly helpful, pleasant, & comfortable! My sales consultant was From the onset of communications to the delivery of my suv, actions were immediate, highly helpful, pleasant, & comfortable! My sales consultant was excellent as were the managers, finance specialist, front desk staff, and everyone I came in contact with. I love my suv & appreciate the worry free experience! Thank you, Luci. More

This is my first luxury car and I was very nervous with the process but thanks to David he made me feel comfortable throughout the entire journey of getting my car ! I couldn’t have asked for a better sale the process but thanks to David he made me feel comfortable throughout the entire journey of getting my car ! I couldn’t have asked for a better sales representative!! I’m very thankful for David helping me pick out the GLB 4matic for my family . The car is amazing and I have received tons of compliments on it. If you want an easy process when purchasing a car ? GO TO DAVID ! More

David was attentive, warm and magical- he made my dreams come true and he is a veteran. Thank you for your service! come true and he is a veteran. Thank you for your service! More

I really appreciate what my dealer have done. Great service and great conversation and he is still checking on me to see how I’m doing with my new car. service and great conversation and he is still checking on me to see how I’m doing with my new car. More