Mercedes-Benz of Orange County powered by Benzel-Busch

Very efficient staff members as well as how informative your service advisor and staff were your service advisor and staff were More

We brought our truck for what we thought was a big issue but only to find out it was a not as big an issue as we thought. Being farmers and doing much of our own repair work it's refreshing to have a dealer but only to find out it was a not as big an issue as we thought. Being farmers and doing much of our own repair work it's refreshing to have a dealer service be willing to work with us. Frankie and the rest of the service department are just awsome. More

Very transparent throughout the entire process! Made my experience very easy and comfortable. Treated me like family. Made my experience very easy and comfortable. Treated me like family. More

Their service department is outrageously expensive, and my brake lines leaked after they serviced my car. They weren't leaking when I brought it in. But they do a great job diagnosing a problem, and they p my brake lines leaked after they serviced my car. They weren't leaking when I brought it in. But they do a great job diagnosing a problem, and they perform a comprehensive inspection for other potential problems. More

It was a great experience purchasing the car from this dealership. Everything from the purchase, to delivery, to the final paperwork was quick and simple. dealership. Everything from the purchase, to delivery, to the final paperwork was quick and simple. More

I walked in knowing what I wanted and Eric was so incredibly professional and helpful. The process went so smoothly. I recommend this dealership to anyone with a Mercedes or wanting a Mercedes. incredibly professional and helpful. The process went so smoothly. I recommend this dealership to anyone with a Mercedes or wanting a Mercedes. More

I had a fantastic experience purchasing my 2021 C63S AMG at Mercedes-Benz, thanks to Victor's exceptional support. He guided me through the entire process with patience and expertise, ensuring I had all the at Mercedes-Benz, thanks to Victor's exceptional support. He guided me through the entire process with patience and expertise, ensuring I had all the information I needed. Thomas also contributed to the process. Their dedication made my purchase seamless, and I couldn't be happier with the outcome. I highly recommend this team for anyone looking to buy a car! Thank you, Victor, Nick, and Thomas! More

Horrible experience. Car was dropped off early Saturday for an inspection and I never got the car back until Wednesday. I had advised I ran a diagnostic and it needed a w Car was dropped off early Saturday for an inspection and I never got the car back until Wednesday. I had advised I ran a diagnostic and it needed a wheel sensor so the abs am engine light would clear. Heard nothing Saturday. Monday I was told they have to order this part. Tuesday I call for a follow up and got a call back it may need wheel bearings for $1300. Again this car was running fine. Next I was told it's older and they may need to Thursday and they need to drive to clear the code. I understand clearing the code but now possibly Thursday. Then I'm told I may need to drive it. Wednesday it was finally ready and the bill was nothing I was told about. Extra charges which when I asked were not that much and it was very rushed. The best was I was told hopefully you can afford dinner. Disappointed and my cars are going elsewhere at this point. I do not have the words. Came home to break down the bill myself. More

Victor brought the car buying experience to a whole new level. He listened to and respected my needs as a potential buyer and was able to point me in the right direction for something that made sense for m level. He listened to and respected my needs as a potential buyer and was able to point me in the right direction for something that made sense for me with honesty and transparency, which made the experience feel personalized. He is courteous, professional, communicative, prompt, and respectful of his customers' time and schedules. His calm demeanor and ability to thoroughly explain all details in multiple ways assured me that I understood the deal at hand without any confusion. I was not sure that a Mercedes-Benz would be in my price range and he and the team made it work for me so I have a safe, beautiful vehicle that is functional to meet all of my needs. Victor absolutely took something that is typically an unpleasant experience and made it actually enjoyable. Victor and the team also assisted with my lease return, which again demonstrated their customer-centered, personalized service and was much appreciated as it made my life so much easier and less hectic with timing and things going on in my life that day, ensuring I was able to pick up my vehicle when it was convenient for me. I also plan to use this dealership for servicing needs. Not only is it convenient, but the additional staff made you feel welcome and comfortable. The service area lounge was inviting and all-inclusive of any needs or amenities you could possibly want while waiting. I look forward to continuing to work with Victor Parra Vazquez and Mercedes-Benz of Orange County/Benzel-Busch in the future! More

Omar Martinez is awesome. Always friendly and always professional. Omar goes above and beyond for his customers Always friendly and always professional. Omar goes above and beyond for his customers More