Mercedes-Benz of Orange County powered by Benzel-Busch

Service Dept: Pathetic, lethargic. Personnel uninterested in customer's issues. Customer is more of a nuisance. Progress/status update report on vehicle seriously lacking. Personnel uninterested in customer's issues. Customer is more of a nuisance. Progress/status update report on vehicle seriously lacking. More

My car was towed to the service dept because the key was locked in the trunk after food shopping. I called the day after because I was so worried of all the food in the trunk going bad. After my 3rd phone c locked in the trunk after food shopping. I called the day after because I was so worried of all the food in the trunk going bad. After my 3rd phone call I finally received a call back and I was told that they need to order a blade(key). After another week then the key came in. We were told that the key is still in The trunk that the tech can’t find it and that he can’t take the stinky smell in the trunk. After my husband opened the trunk the key was right there and can’t believe he can’t locate the key. More

We had a great experience with true knowledgeable professionals who made our purchase decision easy. Our sales person, Victor Parra Vazquez was excellent and we would highly recommend any person inte professionals who made our purchase decision easy. Our sales person, Victor Parra Vazquez was excellent and we would highly recommend any person interested in purchasing a Mercedes Benz in the future. Ask for Victor!!! More

Great consideration from Scott, especially after I was 20 minutes late due to traffic on 17. Instead of being pushed to the back, Scott put me on express and I was still out in a timely manner. minutes late due to traffic on 17. Instead of being pushed to the back, Scott put me on express and I was still out in a timely manner. More

I received help with the my car after i had a part that they gave me was bad they repaired it they gave me was bad they repaired it More

Omar was very professional, and welcoming. Even the lady who received my vehicle was cheerful and professional. I will take my Mercedes nowhere else! Even the lady who received my vehicle was cheerful and professional. I will take my Mercedes nowhere else! More

Everybody that I met in the dealership were all pleasant and nice specially Mr Sam,he’s very accommodating and listen very well in your concern,his personality is the best that you don’t want to miss when y and nice specially Mr Sam,he’s very accommodating and listen very well in your concern,his personality is the best that you don’t want to miss when you buy a car. More

I recently bought a car from Victor Parra at Mercedes, and it was honestly one of the best car-buying experiences I’ve ever had. Right from the start, Victor made me feel comfortable and welcome. He reall and it was honestly one of the best car-buying experiences I’ve ever had. Right from the start, Victor made me feel comfortable and welcome. He really knew his stuff and took the time to understand what I was looking for. What stood out to me was how patient and attentive he was. There was no pressure, just genuine help and honest answers to all my questions. It made the whole process so much easier and less stressful. Thanks to Victor, I found the perfect car, and the whole experience was smooth and enjoyable. I couldn’t be happier with my purchase. If you’re looking for a car, I highly recommend heading over to Mercedes and asking for Victor Parra. You’ll be in great hands! More

delaership was very well with communication also vehicle was back on the road within days was back on the road within days More

Customer service is fantastic! !! Parra is very knowledgeable. If you're looking for a car, new or used, I would definitely recommend to come to this dealership!! !! Parra is very knowledgeable. If you're looking for a car, new or used, I would definitely recommend to come to this dealership!! More