Mercedes-Benz of Orange County powered by Benzel-Busch

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your fantastic experience with us! We’re thrilled that Victor made the process of getting your Certified Pre-Owned 2020 Mercedes GLC 300 so easy and enjoyable. Transparent communication and great service are what we strive for, and we’re glad to hear that Victor delivered exactly that. We’ll be sure to pass along your kind words to him! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re glad to hear that you enjoyed the service from start to finish and appreciated the video we sent. It’s great to know that our service advisor made a positive impression. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your amazing review! We’re thrilled to hear that our team was understanding and focused on ensuring your satisfaction. It’s wonderful to know that you had such a positive experience with us. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. After thoroughly reviewing the situation, we understand how frustrating it must have been to have your vehicle returned with additional concerns. Regarding your visit, our technician completed the subframe extension recall, and the vehicle was road-tested to ensure it was functioning properly. Our technician identified a leaking rear airbag strut and recommended replacing both airbags along with the level sensors. We understand that two days later, you encountered issues with the rear suspension. Scott B. reached out to your wife to inform her of the findings, and I followed up with you on Monday. I advised that while Mercedes-Benz covers the frame under the recall, contacting MB customer service might be a good step, and we’re here to assist further based on their response. Our Service Manager Orlando also tried to connect with you and left a message yesterday. I see that you’ve picked up the vehicle, and we haven’t heard back from you yet. Please know that we’re committed to resolving any issues you may have, and we’re here to help in any way possible. We value your trust in us and would like to ensure that your vehicle is functioning as it should. Please feel free to reach out directly, and we’ll work together to address any remaining concerns. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We’re delighted to hear that Scott has consistently provided you with honest and knowledgeable service. It’s wonderful to know that his expertise and integrity have made such a positive impact. We’ll be sure to pass along your gratitude to Scott. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your great review! We’re thrilled to hear that Victor and Thomas provided you with exceptional service. It’s wonderful to know that Victor's professionalism and Thomas’s help with financing made your experience positive and efficient. We appreciate your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive feedback! We’re glad to hear that our team was accommodating and attentive to your needs. It’s important to us that we greet and assist our customers with care and efficiency. We appreciate your kind words and look forward to helping you with any future needs! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that Amari’s exceptional attitude, diligence, and persistence made a positive impact on your experience. We’ll be sure to share your kind words with him. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We’re delighted to hear that Victor went above and beyond to help you find the Mercedes of your dreams. It’s great to know that his responsiveness and dedication made a positive impact on your experience. We appreciate your high recommendation and look forward to assisting you with any future Mercedes purchases. If you need anything else, don’t hesitate to reach out! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you were amazed by the service and the work we provided. Your appreciation means a lot to us, and we’re glad we could exceed your expectations. Warm regards, Michael Hill mhill@benzelbusch.com