Mercedes-Benz of Ontario - Service Center

Robert was very efficient and explained everything perfectly. He was very warm and friendly. He made sure all my concerns and needs were met as well as making sure I got my rental car. perfectly. He was very warm and friendly. He made sure all my concerns and needs were met as well as making sure I got my rental car. More

Car is running well. Inside was not vacuumed well and car was given back to me soaking wet. All issues seem to be fixed. Car was returned quickly. car was given back to me soaking wet. All issues seem to be fixed. Car was returned quickly. More

Service The Fletcher Jones Ontario Mercedes Benz dealership has always provided great service. Rudy Ramirez helped me with my recent service appointment and The Fletcher Jones Ontario Mercedes Benz dealership has always provided great service. Rudy Ramirez helped me with my recent service appointment and I appreciate his friendliness, professionalism and honesty. More

Exceptional attention or the customer Once again our experience was FJ was “Top Notch”. Jorge Montoya always goes over and beyond to make us feel comfortable and works diligently in keepin Once again our experience was FJ was “Top Notch”. Jorge Montoya always goes over and beyond to make us feel comfortable and works diligently in keeping us in the loop and the results are always the what every customer wants out of their service advisor. We live near a local MBZ dealership, but we travel 70 miles to see Jorge every time. More

The service staff has awesome customer service skills they are well dress and are very professional about thing . The place looks good and clean like always they are well dress and are very professional about thing . The place looks good and clean like always More

The staff here are always so professional & I really enjoy taking my car to get serviced here. My advisor is great! He always goes above & beyond. enjoy taking my car to get serviced here. My advisor is great! He always goes above & beyond. More

Repair Your Tech found the problem and persisted until the job was fully done. Having a loaner vehicle was very helpful, everyone was so courteous and helpfu Your Tech found the problem and persisted until the job was fully done. Having a loaner vehicle was very helpful, everyone was so courteous and helpful. More

Clean facility, well organized and customer centric operation. Will return for service and possible new car purchase in the future. Would definitely recommend friends to the dealership. operation. Will return for service and possible new car purchase in the future. Would definitely recommend friends to the dealership. More

I was dealt with out most courtesy and speedy service. Excellent service! My car was fixed on time and delivered to me washed. the waiting area is always comfortable. The massaging chairs are excellent . I Excellent service! My car was fixed on time and delivered to me washed. the waiting area is always comfortable. The massaging chairs are excellent . I always feel important when I go to Mercedes-Benz of Ontario. All the personnel are courteous and very helpful. More

Once again, I found I was in good hands On this visit, it was time for my old (2002), but new to me, S500 to have its first B Service on my watch. I've been bringing my car to Kleber ever si On this visit, it was time for my old (2002), but new to me, S500 to have its first B Service on my watch. I've been bringing my car to Kleber ever since I bought it in in 2018. I was a bit on edge about the cost of a service on a car with so many bells and whistles, but was pleasantly surprised with having a "normal checkup." I attribute that to the fact that Kleber has been taking good care of me up until this point...no surprises. To top things off, Kleber and his team were able to trouble shoot the cause of an odd noise that I was hearing in the car...turned out that they were able to remedy a vacuum leak in the locking system (a portion of which I had to replace on one of my last visits) and so I drove off with no more noise, and no additional charge. So, as I mentioned, thanks to Kleber, I found myself in good hands. PS, My decision to bring my car in on Halloween was a spontaneous one...my car's display was warning me that the service time was approaching, but I just swung by on a whim, and despite having what appeared to be a full plate of customers, he made quick work of processing my paperwork, and even arranged for an Uber ride to take me to my office on the opposite side of the freeway. (I then made arrangements for my own ride home to Claremont when the time came.) PPS, By stopping by on Halloween, I learned that the helpful folks at MB of Ontario have a sense of humor...it was a treat to see the various costumes, and I especially enjoyed Kleber's rendition of "Felonius Gru" - complete with the eyebrows and two of the helpful Minions at his side. :-) More