Mercedes-Benz of Ontario - Service Center

I purchased my current vehicle here and have my service appts here. The people and the service provided are always exceptional. My only issue would be that I think you overbook your service appts. Simpl appts here. The people and the service provided are always exceptional. My only issue would be that I think you overbook your service appts. Simple services usually take all day or more than 1 day. I can no longer wait for a service, I need a loaner. This doesn’t seem to be the most efficient use of my time. More

Thanks Natalie for your Exceptional customer service and being so attentive!It's been great working with you.... Thank you for taking care of business! You ROCK!! being so attentive!It's been great working with you.... Thank you for taking care of business! You ROCK!! More

Excellent. Very friendly I will alway take my car there for service. Getting a loaner car was very easy and fast. See you soon Thanks for service. Getting a loaner car was very easy and fast. See you soon Thanks More

Totally great service and thank you so much for picking up my car and delivery back to me in a timely matter. Special thanks to my service rep Natalie for her attention to detail in explaining the service up my car and delivery back to me in a timely matter. Special thanks to my service rep Natalie for her attention to detail in explaining the service needed . More

As expected, the folks at Mercedes Benz Ontario made me feel great about choosing a Mercedes Benz as the car to drive! My vehicle was serviced and return earlier than expected, great work Fletcher Jones feel great about choosing a Mercedes Benz as the car to drive! My vehicle was serviced and return earlier than expected, great work Fletcher Jones Mercedes Benz of Ontario! More

My service adviser Tony Garcia did a good job keeping up to date when my car was going to be ready. Good service thank you to date when my car was going to be ready. Good service thank you More

Phil did a great job dealing with Insurance and keeping me informed on when the car would be ready we where so happy with his service. me informed on when the car would be ready we where so happy with his service. More

The help I receive from my advisor Phil is always very personable and organized. Everything went well as planned and the team was friendly and pleasant. personable and organized. Everything went well as planned and the team was friendly and pleasant. More

The MB of Ontario's red carpet treatment is always full of star employees making us feel like celebrities. Always a great experience! Thank you for the 5 Star Event. of star employees making us feel like celebrities. Always a great experience! Thank you for the 5 Star Event. More

The customer service was impeccable, the facility is well maintained and inviting. The only challenge would be the “Express” service provided. As a Mercedes-Benz owner, and a service provider to Mercedes-Ben maintained and inviting. The only challenge would be the “Express” service provided. As a Mercedes-Benz owner, and a service provider to Mercedes-Benz, I believe there is always room for improvement. I’m a Continues Improvement and Safety Manager for Performance Team Logistics, we are the service provider to Mercedes-Benz at the MB Fontana Parts Distribution Center. It is my belief that an “Express” oil change should be under 1 hour wait time, yet it took just over 2 hours to checkin, have service provided, and pay/checkout. I do thank you for the professional service, and maybe this particular day was a little more challenging for the service department, I will be back and recommend, have a great day. Respectfully, Jack Block More