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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
681 Reviews

681 Reviews of Mercedes-Benz of Ontario - Service Center

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May 28, 2021

Great service, friendly and professional. The car was ready as promised and was kept informed throughout the day regarding the status. I will choose this dealership moving forward. More

by Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Eddie, Thank you for the opportunity to serve you! The safety and satisfaction of our guest is important to us. We are thrilled to know of the great efforts put forth during your recent visit with us and appreciate you complimenting our level of service. Our team of associates are looking forward to welcoming you back soon! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

May 27, 2021

Very friendly and professional staff, always put themselves in my shoes and provided the best possible option for customers. Really appreciate all the helps received. More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Crystal, We greatly appreciate you taking the time to post your 5-stars review regarding your recent service visit! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 27, 2021

Bring my car for service A, it took longer than I expected, but I'm happy with the service. Service advisor and all the staff was very friendly. More

by J0902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for being a valued guest and taking the time to share your generous recommendations! Your time is very important to us and we sincerely apologize for the delays you experienced. Your complete satisfaction and loyalty is important to us and look forward to welcoming you back! Please feel welcome to contact us anytime. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

May 24, 2021

MB Ontario is organized and treats its customers professionally. They have very efficient service. It is perfect for me because of the location...close to my home. More

by s.sw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
May 24, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Eric Anaya and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. We look forward to welcoming you back! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 22, 2021

Fletcher Jones Ontario has always been very good to me. I am a repeat Mercedes buyer because of Mike Doehla specifically, in service department! I never thought I was going to be a Mercedes owner, but now More

by ross3474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
May 22, 2021 -

ross3474 responded

Fletcher Jones Ontario. has fantastic customer service!!

May 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Ross, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Mike Doehla! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We're happy to see you love Mike's work! We'll be sure to pass along the kind words expressed on your behalf. Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 19, 2021

Great service, clean and prompt.I love that I can always get a loaner car and not worry about how long it’ll take for my car to get done More

by Suhad Farah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
May 19, 2021 -

Mercedes-Benz of Ontario responded

Hi Suhad, Thank you so much for taking the time to share your 5-stars rating. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 18, 2021

From when I called in to schedule my appointment to the moment my vehicle was sanitized before I entered, the service was exceptional! I would highly recommend! More

by Albenis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
May 19, 2021 -

Mercedes-Benz of Ontario responded

Hello Albenis, We greatly appreciate you taking the time to post your 5-stars rating. It's really rewarding hearing that our team was able to assist and provide you with amazing service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many years to come! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 14, 2021

Efficient service and very nice staff. Phil made sure I was aware of what’s going on before moving on to the next step. It took them a while to fix my car but I was very happy with the results. More

by Selenayu0726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
May 16, 2021 -

Mercedes-Benz of Ontario responded

Hello and Happy Sunday! Our team is honored to receive your 5 star review and feedback regarding your service experience with us. Keeping our guests in the loop during a repair is crucial to creating a seamless and efficient experience. We absolutely appreciated your patience during the repair and are happy to know that the repair met your standards. Should you have any questions, please reach out to our team of experts and we'd be happy to assist! All the best, Your Friends and Family at Mercedes-Benz of Ontario

May 09, 2021

Eric Anaya demonstrated professionalism, courtesy, and provided us with total customer satisfaction. This visit was my first encounter with Eric Anaya since my regular service advisor is not with the deal More

by rclora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
May 10, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-stars review! Our team puts customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! It is a delight to hear Eric Anaya ensured your vehicle was repaired and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. We are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 07, 2021

Service department was very helpful and the service was completed in a timely manner. Great service all together. Will come back again for my car needs. More

by pomyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danika Doering
May 08, 2021 -

Mercedes-Benz of Ontario responded

Hi Pomyan, Thank you for taking the time to share your 5-stars rating. We are truly flattered to have your thoughtful compliments and recommendations regarding your service visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We're grateful to have earned your business and are looking forward to working with you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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