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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

November 06, 2017

E 400 Michael gave us overall very good customer service, not pushy and very patient . Went upon and beyond to find me the perfect car . Very happy More

by Pam2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Burns
Nov 08, 2017 -

Mercedes-Benz of Ontario responded

Hello Pam2010, Thank you for your feedback on Michael. It is great to hear that he went above and beyond to find the perfect car for you. Congratulations on your purchase. Sincerely, Heather Lewis Client Care Manager

November 02, 2017

Car Buying It’s so easy to deal with people from this FJ dealership.They make us feel comfortable and we were able to pick the car that we liked at the end of th More

by Mercedes fan for life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike-Mgr and Frank -finance , Trevor Harlow
Nov 08, 2017 -

Mercedes-Benz of Ontario responded

Hello, Thank you for taking the time to share your feedback on your experience at Mercedes-Benz of Ontario. It is great to hear that you our team made finding the car of your dreams easy and enjoyable. Congratulations on your purchase! Sincerely, Heather Lewis Client Care Manager

October 26, 2017

HOW WOULD YOU LET A GREAT GUY GO :( Wassem was great its really sad that he is no longer with your company, always welcoming, smiling great attitude. Wassem was great. and friendly :D r More

by Santiago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wassem Karahbi
Nov 01, 2017 -

Mercedes-Benz of Ontario responded

Hi Santiago, We appreciate you sharing your feedback and welcome the opportunity for you to meet other members of our fabulous sales team! Each of our dedicated experts will ensure you receive the same level of service and care you've received in the past. We welcome you to visit us and continue to experience the Fletcher Jones Difference. If we can be of any further assistance, please don't hesitate to reach out. Most Sincerely, Heather Lewis Client Care Manager

October 24, 2017

Simmion XU Excellent Sale Person Will Work with you on getting the deal you want. He understand that customers make pay days possible. Save me from going to another Dealer. More

by ESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simmion XU
Oct 27, 2017 -

Mercedes-Benz of Ontario responded

Hello Ess, Thank you for sharing your feedback with us. We are happy to know that Simmion exceeded the level of your expectations and got you into a vehicle at price that fit your budget. Congratulations on your purchase! Please don't hesitate to contact us if we can be of any further assistance. Best, Heather Lewis Client Care Manager

October 17, 2017

Addi Mimi is a phenomenal manager. This review is for the manager, Addi Mimi. Addi could not have been more kind and helpful. He greeted us personally when we arrived and was there ever More

by Lovecoffeecars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Addi Mimi
Oct 27, 2017 -

Mercedes-Benz of Ontario responded

Hello Lovecoffeecars, Thank you for the sincerity you expressed toward Addi. We feel lucky to have him on our team and are excited to know he continues to provide our guests like yourself, with a wonderful experience. Congratulations on your new Mercedes-Benz! Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

October 13, 2017

Excellent job My recent experience with the services of fletcher jones of ontario was excellent. The service consultant Rudy Ramirez, & Roy was exceptional. Certifi More

by Finance1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Services consultant Rudy Ramirez.
Oct 16, 2017 -

Mercedes-Benz of Ontario responded

Hello Finance1, Thank you for your feedback. We are happy to hear that your recent experience at Mercedes-Benz of Ontario was excellent and that your interactions with Rudy, Roy, Fernando, John and Alex were pleasant. As always, we look forward to your future visits. Best, Heather Lewis Client Care Manager

October 09, 2017

Great sales rep. & finance mgr. I met Jhovan Coronada and after showing my wife and I four vehicles we decided on an S class. I was offered a blind appraisal on my trade-in, after ge More

by AJ Her
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jhovan Coronada & Bernard Azar
Oct 16, 2017 -

Mercedes-Benz of Ontario responded

Hello AJ, We are happy to hear that Jhovan helped you and your wife get into a new Mercedes-Benz S-Class! Our team is delighted to hear that you enjoyed your recent experience and were treated with the utmost care. Congratulations on your purchase. As always, we look forward to your future visits. Sincerely, Heather Lewis Client Care Manager

October 09, 2017

Excellent Service Gerald Corona always provides excellent service and is very dependable and trustworthy. He is very attentive and pays close attention to detail as it More

by Britt89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Oct 16, 2017 -

Mercedes-Benz of Ontario responded

Hi Britt89, Thank you for your feedback on Gerald. We are happy to hear that he continues to exceed the level of your expectations each time you visit. As always, our team looks forward to your future visits. Best, Heather Lewis Client Care Manager

September 28, 2017

Service I just want to say Mike Doehla service coordinator is a great guy and helpful with all your needs when getting your car serviced or’s fixed .Iv been More

by Kellyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Oct 02, 2017 -

Mercedes-Benz of Ontario responded

Hello Kellyk, Thank you for loyalty to Mercedes-Benz of Ontario and for taking the time to write a review on the excellent service you receive from Mike. Our goal is to ensure the utmost guest satisfaction. We are happy to hear that level of service and satisfaction continues to be shared with you. Sincerely, Heather Lewis Client Care Manager

September 21, 2017

Tony Garcia and Steve's great service I was very satisfied with Tony Garcia and Steve's service. They explained the issues of the car thoroughly to me and what needs to be done. I would re More

by Leo Sinaga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service (Tony Garcia and Steve)
Oct 02, 2017 -

Mercedes-Benz of Ontario responded

Hi Leo, Thank you for sharing your feedback about your experience working with Tony and Steve. Your recommendations are greatly appreciated. Our team is happy to know you were completely satisfied with the level of service that was delivered to you. If we can be of any further assistance or if any questions should arise, please feel welcome to contact us. Kind Regards, Heather Lewis Client Care Manager

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