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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,251 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,251 reviews

January 01, 2018

Great service My experiences with car dealerships aren’t so good, but this one is an exception. I’ve never been treated so well from a dealership before. Great peop More

by Markratana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Lam
Jan 03, 2018 -

Mercedes-Benz of Ontario responded

Hi Markratana, Thank you for your feedback. It is wonderful to hear that we exceeded the level of your expectations and provided you with outstanding service. We look forward to providing you with another memorable experience the next time you visit us. Sincerely, Heather Lewis Client Care Manager

December 31, 2017

Outstanding Experience Gerald Corona is an exceptional advisor who provides great customer service. He is polite, knowledgeable, and makes sure the customer is informed abou More

by Sheray77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Jan 03, 2018 -

Mercedes-Benz of Ontario responded

Hello Sheray77, We appreciate your feedback and are delighted to know that Gerald continues to provide you with outstanding service! We love to hear when our associates are going above and beyond for guests. As always, please do not hesitate to contact us if we can be of any future assistance. Sincerely, Heather Lewis Client Care Manager

December 30, 2017

Exceptional service I had tire problem. I called the dealership because I have the tire protection plan, everyone worked to get me in a few hours on a short notice. Excel More

by Yu24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kleber Romani
Jan 03, 2018 -

Mercedes-Benz of Ontario responded

Hello Yu24, Thank you for your feedback. We are excited to hear our team was able to accommodate your needs to get you back on the road in a timely manner! Should you need any future assistance, please do not hesitate to contact us. Best, Heather Lewis Client Care Manager

December 30, 2017

Welcom Service . More dealership needs to have employees like Mr Doehla, Mr Harlow, Mr Corona and Mr Davila with my experience that they applied their training's . More

by Platnum01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Trevor Harlow , Gerald Corona
Jan 03, 2018 -

Mercedes-Benz of Ontario responded

Hi Platnum01, Thank you for your kind feedback on our team members. We recruit the very best of the best to ensure guests like yourself, always receive a one-of-a-kind experience. Should you need any future assistance, please do not hesitate to contact us. Sincerely, Heather Lewis Client Care Manager

December 23, 2017

Mr. Elayoty. I have given the rating that I gave due to the professional service that was provided for me. Mr. Elayoty was very pleasant and went out of his way to More

by Bev Moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hossam , Elayoty, Richard Khraich
Dec 29, 2017 -

Mercedes-Benz of Ontario responded

Hello Bev, Thank you for taking the time to write a review on your experience with Sam. We are happy to hear Sam went above and beyond to ensure your utmost satisfaction. Congratulations on your purchase! Sincerely, Heather Lewis Client Care Manager

December 20, 2017

Excellent customer service. We own two MB 2012 and 2014 and all of our services have been done at Mercedes Benz of Ontario. Jorge had been our Service Coordinator for the last 3 More

by Joann Arce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Dec 29, 2017 -

Mercedes-Benz of Ontario responded

Hello Joann, Thank you for your kind feedback on Jorge. It is wonderful to hear that he continues to exceed the level of your expectations to provide you with an outstanding experience each time you visit us. As always, we look forward to your future visits. Kind regards, Heather Lewis Client Care Manager

December 20, 2017

service Jessie Ruiz is very helpful with the service we did on our Gle 450 AMG He follow up the next day if everything is good and no other guestions More

by Bella2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Ruiz
Dec 29, 2017 -

Mercedes-Benz of Ontario responded

Hello Bella2016, Thank you for your excellent feedback. We are happy to hear Jessie provided you with great service and followed up with you to ensure your utmost satisfaction. We look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

December 15, 2017

Sunil Sethi, Sales Manager I know Sunil since 2000, when I bought my ML 320. Since then I have leased or purchased seven Mercedes through Sunil. He is very honest and hard worki More

by Sandhu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunil Sethi Sales Manager
Dec 19, 2017 -

Mercedes-Benz of Ontario responded

Hello Sandhu, Thank you for your continued loyalty to Sunil and us. Your recommendations are greatly appreciated. Our team is thrilled to know that Sunil has continued to exceed the level of your expectations throughout the years to provide you with a wonderful experience each time you visit. We value you as our guest and look forward to assisting you for many more years to come. Sincerely, Heather Lewis Client Care Manager

December 10, 2017

Thanks Mr Simon Xu Mr Simon Xu is a very good sales,My English is not good,but he provide very good chinese service.so I decide to buy Mercedes-Benz . Thanks! . More

by lipy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Simon Xu
Dec 11, 2017 -

Mercedes-Benz of Ontario responded

Hello Lipy123, Thank you for choosing Mercedes-Benz of Ontario and for your feedback on Simon. We are happy to hear he provided you with excellent service. Congratulations on your purchase! Sincerely, Heather Lewis Client Care Manager

December 09, 2017

The Best Car Dealership Experience Ever;) Abe Raad is Absolutely Amazing;) Came through for us at the last minute with the best deal. We walked away highly satisfied with his exceptional servi More

by MikeLo17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Raad
Dec 11, 2017 -

Mercedes-Benz of Ontario responded

Hello MikeLo17, Thank you for taking the time to write a review on your experience working with Abe. It is exciting to hear he was able to get you into the car of your dreams at a price that worked for you. Congratulations on the purchase of your GLA 250! We wish you many enjoyable miles in your new Mercedes-Benz. Sincerely, Heather Lewis Client Care Manager

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