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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

April 15, 2018

Expemplary service My service manager, Rudy, always goes above and beyond to make my experience convenient and enjoyable. I’m always in and out in very little time and t More

by Tc1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Ramirez
Apr 19, 2018 -

Mercedes-Benz of Ontario responded

Hi Tc1981, Thank you for sharing your feedback. I am happy to hear Rudy went and above and beyond to ensure you had a pleasant and enjoyable experience. As always, we look forward to assisting you again. Best, Heather Lewis- Client Care Manager

April 08, 2018

Great service! Jorge is an exceptional service professional. Whenever I have a question, a quick call to Jorge is all I need to get the ball rolling. My husband a More

by JudyP2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Apr 09, 2018 -

Mercedes-Benz of Ontario responded

Hi Judy P2016, We value your feedback and are thrilled to hear about your experiences with Jorge. Your complete satisfaction is important to us and I enjoy hearing that Jorge is quick to assist and provide you and your husband with the utmost care. Thank you for your review! Best, Heather Lewis- Client Care Manager

April 06, 2018

Excellent Customer Service at Ontario Mercedes Had service done on my car and the service was the best! Process People Quality.....Great work.! The Service Adviser Rudy Ramirez exhibited one of More

by Kofi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Ramirez
Apr 09, 2018 -

Mercedes-Benz of Ontario responded

Hello Kofi, We're excited to hear your Service Advisor, Rudy, delivered the best customer service you've ever seen! Our team truly makes it a mission to ensure each of our guests like yourself receive a world-class experience anytime they visit us. I am pleased to hear you received that level of service! If we can be of any future assistance, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

April 05, 2018

Amazing customer service! Just experienced my first service appointment with Jorge Montoya and it was an amazing, easy going experience. He made the process quick, informative More

by dejonae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Apr 09, 2018 -

Mercedes-Benz of Ontario responded

Hi Dejonae, We appreciate your feedback on Jorge and are thrilled to hear he made your visit with us quick and enjoyable. Thank you for keeping us in mind in the future. We look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

April 04, 2018

Exceptional service from Michael Doehla My husband and I have followed Mike from the time he was at the MB Monclair to Penske West Covina and now to Ontario. He is such a kind-hearted gentle More

by Connie Threlkel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Apr 09, 2018 -

Mercedes-Benz of Ontario responded

Hello Connie, Thank you for the sincerity you expressed toward Mike. I am delighted to hear he has earned your trust and provided you with outstanding service throughout the years. We're extremely grateful to have fantastic associates like Mike, who always go the extra mile for our guests. As always, we look forward to assisting you again. Best, Heather Lewis Client Care Manager

April 02, 2018

Excellent service from Gerald Corona He is a world class service leader with excellent people's skill. Our family loves his congeniality and professionalism. He also went above the call o More

by Anthonia.okeani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Apr 04, 2018 -

Mercedes-Benz of Ontario responded

Hello Anthonia, Thank you for telling us about your experience working with Gerald. I am happy to hear he went the extra mile to provide you with outstanding service. Please feel welcome to contact us if we can be of any further assistance to you and your family. Kind regards, Heather Lewis Client Care Manager

April 02, 2018

My new dealership I will be going to Ontario for now on whenever I need a new Mercedes or want to recommend it to a friend! Dennis helped me and my brother come to a de More

by Sarahvamp7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals
Apr 04, 2018 -

Mercedes-Benz of Ontario responded

Hello Sarahvamp7, We appreciate your feedback and are happy to hear Dennis helped you and your brother get into the perfect vehicles at the perfect prices. Congratulations to you and your brother on your purchases! Sincerely, Heather Lewis Client Care manager

March 31, 2018

Wonderful sales staff! My husband and I had a perfect experience leasing our new C300 with Yogi Kang! We will be repeat customers because of his professional and caring deme More

by ABS4ME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
YOGIS KANG
Apr 02, 2018 -

Mercedes-Benz of Ontario responded

Hello ABS4ME, Congratulations on your new C 300! Our team members like Yogi are thrilled to hear you had a flawless experience shopping for your new Mercedes-Benz. If we can be of any further assistance to you, please feel welcome to contact us. Kind regards, Heather Lewis Client Care Manager

March 27, 2018

A mighty thanks to Armando Campos The management and sales team worked hand-in-hand here to make everything as transparent and easy as possible. Armando Campos, our sales consultant, i More

by Lovecoffeecars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Campos
Mar 28, 2018 -

Mercedes-Benz of Ontario responded

Hi Lovecoffeecars, Thank you for your feedback. I am happy to hear our management and sales team like Armando, exceeded the level of your expectations and helped you find the perfect car with all the options and features you desired. Congratulations on your new Mercedes-Benz! Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

March 23, 2018

Really bad experience Addi Mimi is not professional she told me to go Friday i had an app with her and I drove all the way from Santa Ana to ontario just for nothing when More

by Filocruz13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Addi mimi
Mar 28, 2018 -

Mercedes-Benz of Ontario responded

Hello Filogonio, I do understand that Addi was not able to meet you on Friday; however, he made accommodations for you to meet with another manager in his absence. Mercedes-Benz of Ontario works as a team and all team members are trained to provide exceptional service. Please contact me directly at 909-212-8541 for any assistance. Kind Regards, Rose Lucero | Client Relations Advocate

Mar 29, 2018 -

Filocruz13 responded

I apologize, my outburst was uncalled for, and there's no excuse for it.I was just stressed out for the long drive, I spoke without thinking. Im sincerely sorry for my harsh words. they showed me they work as a team because the owner took the time to call me and show me they're VERY PROFESSIONAL they helped me get the BEST DEAL EVER!! I totally recommend this awesome dealer..

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